Question 1

Which item is a tangible output for a guest at a bed and breakfast?

Accepted Answer

A)  Questions answered about local attractions 
B)  Full breakfast in the morning 
C)  Use of a room 
D)  Camaraderie with fellow guests 
A)  Questions answered about local attractions 
B)  Full breakfast in the morning 
C)  Use of a room 
D)  Camaraderie with fellow guests B

Question 2

Match the term with its definition. Some terms may not be used.
-The most restrictive limit on capacity, determining the capacity of the entire system

Accepted Answer

A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-yoke
J)Quality
K)Total quality management
L)Variables 
A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-yoke
J)Quality
K)Total quality management
L)Variables D

Question 3

Match the term with its definition. Some terms may not be used.
-A method of inventory control based on the use of two containers for each item in inventory, one to meet current demand and the other to meet future demand

Accepted Answer

A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system 
A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system L

Question 4

For a store, the key to maintaining high-quality service is to carry more stock.

Accepted Answer

A) True 
 B)False

Question 5

Raj's company can either make the components or buy them. He should decide to make the components rather than buy them from a supplier

Accepted Answer

A)  when utilization of plant capacity permits more economical production. 
B)  when an outside supplier specializes in the production of that component. 
C)  if in-house operations can concentrate on the firm's specialty-the finished product. 
D)  if the risk of equipment obsolescence can be transferred to the supplier. 
A)  when utilization of plant capacity permits more economical production. 
B)  when an outside supplier specializes in the production of that component. 
C)  if in-house operations can concentrate on the firm's specialty-the finished product. 
D)  if the risk of equipment obsolescence can be transferred to the supplier.

Question 6

Only product firms have an operations process.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is the inventory control method that uses a targeted service level allowing for the variability of supply and demand?

Accepted Answer

A)  ABC method 
B)  Economic order quantity 
C)  Just-in-time inventory system 
D)  Statistical inventory control 
A)  ABC method 
B)  Economic order quantity 
C)  Just-in-time inventory system 
D)  Statistical inventory control

Question 8

Holly is a business consultant who assists new companies in writing business plans. What type of manufacturing operation would Holly's business be considered, and what are important characteristics for operational success?

Accepted Answer

Holly's business is using project manufa

Question 9

Match the term with its definition. Some terms may not be used.
-Measured parameters that fall on a continuum, such as weight or length

Accepted Answer

A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-yoke
J)Quality
K)Total quality management
L)Variables 
A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-yoke
J)Quality
K)Total quality management
L)Variables

Question 10

Match the term with its definition. Some terms may not be used.
-Product or service parameters that can be counted as being present or absent

Accepted Answer

A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-yoke
J)Quality
K)Total quality management
L)Variables 
A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-yoke
J)Quality
K)Total quality management
L)Variables

Question 11

Which of the following solutions to a constraint would increase efficiency?

Accepted Answer

A)  Move maintenance times. 
B)  Inspect quality. 
C)  Subdivide work. 
D)  Expand resources. 
A)  Move maintenance times. 
B)  Inspect quality. 
C)  Subdivide work. 
D)  Expand resources.

Question 12

Match the term with its definition. Some terms may not be used.
-Manufacturing operations designed for long production runs of high-volume, standardized products

Accepted Answer

A) Continuous manufacturing 
B) Coop 
C) Flexible manufacturing systems 
D) Job shops 
E) Lean production
F)Make-or-buy decisions
G)Operations
H)Outsourcing
I)Project manufacturing
J)Repetitive manufacturing
K)Supply Chain Operations Reference model
L)Synchronous manufacturing 
A) Continuous manufacturing 
B) Coop 
C) Flexible manufacturing systems 
D) Job shops 
E) Lean production
F)Make-or-buy decisions
G)Operations
H)Outsourcing
I)Project manufacturing
J)Repetitive manufacturing
K)Supply Chain Operations Reference model
L)Synchronous manufacturing

Question 13

Match the term with its definition. Some terms may not be used.
-The standards governing international certification of a firm's quality management procedures

Accepted Answer

A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-yoke
J)Quality
K)Total quality management
L)Variables 
A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-yoke
J)Quality
K)Total quality management
L)Variables

Question 14

The topic of discussion during the monthly senior managers' meeting is how best to manufacture the company's product with existing materials, manpower, and machinery. This discussion is about

Accepted Answer

A)  inventory management. 
B)  inventory overhead. 
C)  operations management. 
D)  production management. 
A)  inventory management. 
B)  inventory overhead. 
C)  operations management. 
D)  production management.

Question 15

Describe common inventory record-keeping systems and list guidelines for their use.

Accepted Answer

• A physical inventory system tak

Question 16

Because the small business owner must perform many functions that consume many hours each day, it is acceptable practice to decline a salesperson's request for an appointment.

Accepted Answer

A) True 
 B)False

Question 17

Job shops are best suited for

Accepted Answer

A)  short production runs. 
B)  long production runs. 
C)  special-purpose equipment. 
D)  standardized products. 
A)  short production runs. 
B)  long production runs. 
C)  special-purpose equipment. 
D)  standardized products.

Question 18

If a small fencing company wants to check the length of fence posts to determine if they are acceptable, a(n) _____ should be used.

Accepted Answer

A)  poka-yoke 
B)  attribute inspection 
C)  acceptance sampling 
D)  variable inspection 
A)  poka-yoke 
B)  attribute inspection 
C)  acceptance sampling 
D)  variable inspection

Question 19

Match the term with its definition. Some terms may not be used.
-Forecasting that considers a variety of variables to determine expected sales

Accepted Answer

A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system 
A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system

Question 20

Discuss principles of lean production, specifically the ways that the Toyota Production System uses to eliminate waste.

Accepted Answer

Shoichiro Toyoda advocated eliminating t

Exam 21: Managing Small Business Operations

Which item is a tangible output for a guest at a bed and breakfast?

Match the term with its definition. Some terms may not be used. -The most restrictive limit on capacity, determining the capacity of the entire system

Match the term with its definition. Some terms may not be used. -A method of inventory control based on the use of two containers for each item in inventory, one to meet current demand and the other to meet future demand

For a store, the key to maintaining high-quality service is to carry more stock.

Raj's company can either make the components or buy them. He should decide to make the components rather than buy them from a supplier

Only product firms have an operations process.

Which of the following is the inventory control method that uses a targeted service level allowing for the variability of supply and demand?

Holly is a business consultant who assists new companies in writing business plans. What type of manufacturing operation would Holly's business be considered, and what are important characteristics for operational success?

Match the term with its definition. Some terms may not be used. -Measured parameters that fall on a continuum, such as weight or length

Match the term with its definition. Some terms may not be used. -Product or service parameters that can be counted as being present or absent

Which of the following solutions to a constraint would increase efficiency?

Match the term with its definition. Some terms may not be used. -Manufacturing operations designed for long production runs of high-volume, standardized products

Match the term with its definition. Some terms may not be used. -The standards governing international certification of a firm's quality management procedures

The topic of discussion during the monthly senior managers' meeting is how best to manufacture the company's product with existing materials, manpower, and machinery. This discussion is about

Describe common inventory record-keeping systems and list guidelines for their use.

Because the small business owner must perform many functions that consume many hours each day, it is acceptable practice to decline a salesperson's request for an appointment.

Job shops are best suited for

If a small fencing company wants to check the length of fence posts to determine if they are acceptable, a(n) _____ should be used.

Match the term with its definition. Some terms may not be used. -Forecasting that considers a variety of variables to determine expected sales

Discuss principles of lean production, specifically the ways that the Toyota Production System uses to eliminate waste.

The Entrepreneurial Lifethe Entrepreneurial Life

Integrity, Ethics, and Social Entrepreneurship

Starting a Small Business

Franchises and Buyouts

The Family Business

The Business Plan: Visualizing the Dream

The Marketing Plan

The Organizational Plan: Teams, Legal Structures, Alliances, and Directors

The Location Plan

Understanding a Firms Financial Statements

Forecasting Financial Requirements

A Firms Sources of Financing

Planning for the Harvest

Building Customer Relationships

Product Development and Supply Chain Management

Pricing and Credit Decisions

Promotional Planning

Global Opportunities for Small Businesses

Professional Management and the Small Business

Managing Human Resources

Managing the Firms Assets

Managing Risk

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