Question 1

Asking questions is an important part of active listening.

Accepted Answer

A) True 
 B)False

Question 2

Ron told Kaye, "As a teacher, I have a unique perspective on this issue." In referring to his special qualifications to speak on a topic, Ron was using _______.

Accepted Answer

A)  credentialing 
B)  a cognitive disclaimer 
C)  hedging 
D)  a testimonial 
A)  credentialing 
B)  a cognitive disclaimer 
C)  hedging 
D)  a testimonial

Question 3

At the receiving stage of listening, you should try to _______.

Accepted Answer

A)  analyze distractions. 
B)  evaluate the message. 
C)  ask questions as soon as they occur to you. 
D)  focus your attention on what is said and what is not said. 
A)  analyze distractions. 
B)  evaluate the message. 
C)  ask questions as soon as they occur to you. 
D)  focus your attention on what is said and what is not said.

Question 4

At this stage, you distinguish facts from opinions and identify any biases the speaker might have.

Accepted Answer

A)  receiving 
B)  evaluating 
C)  understanding 
D)  organization 
A)  receiving 
B)  evaluating 
C)  understanding 
D)  organization

Question 5

In conversation, a woman is more apt than a man to give lots of listening cues, such as interjecting "yeah" or "uh-huh," nodding in agreement, and smiling.

Accepted Answer

A) True 
 B)False

Question 6

It's easy to tell where one listening stage ends and another begins.

Accepted Answer

A) True 
 B)False

Question 7

At the understanding stage of listening, you should try to _______.

Accepted Answer

A)  judge the speaker's message before he or she stops speaking. 
B)  anticipate what you will say next. 
C)  ask questions for clarification. 
D)  ignore biases or prejudices of the speaker. 
A)  judge the speaker's message before he or she stops speaking. 
B)  anticipate what you will say next. 
C)  ask questions for clarification. 
D)  ignore biases or prejudices of the speaker.

Question 8

In ________ listening, you attempt to feel as the speaker feels.

Accepted Answer

A)  subjective 
B)  empathic 
C)  nonjudgmental 
D)  active 
A)  subjective 
B)  empathic 
C)  nonjudgmental 
D)  active

Question 9

Disclaimers can get you in trouble if you use them too often.

Accepted Answer

A) True 
 B)False

Question 10

According to the text, which of the following is a listening barrier?

Accepted Answer

A)  listening with an open mind 
B)  refusing to make a judgment after listening sufficiently 
C)  failure to focus on the essentials of the message 
D)  sitting in the back of the room 
A)  listening with an open mind 
B)  refusing to make a judgment after listening sufficiently 
C)  failure to focus on the essentials of the message 
D)  sitting in the back of the room

Question 11

Dr. Bigname claims that Product X is the best product in the world. Because of his statement, everyone buys Product X. This is an example of a(n) ________ fallacy.

Accepted Answer

A)  attack 
B)  bandwagon 
C)  testimonial 
D)  crusade 
A)  attack 
B)  bandwagon 
C)  testimonial 
D)  crusade

Question 12

When combined with empathic listening, ________ listening is the most effective mode for a salesperson.

Accepted Answer

A)  active 
B)  depth 
C)  critical 
D)  objective 
A)  active 
B)  depth 
C)  critical 
D)  objective

Question 13

Tim telling Brian to join his fraternity because all the males on campus are joining is an example of a(n) ________ fallacy.

Accepted Answer

A)  resocialization 
B)  testimonial 
C)  agenda setting 
D)  bandwagon 
A)  resocialization 
B)  testimonial 
C)  agenda setting 
D)  bandwagon

Question 14

Briefly describe empathic and objective listening. Then, provide a scenario in which either empathic or objective listening is more appropriate. Be sure to explain why the listening style you chose is more effective for the scenario.

Accepted Answer

Empathic listening requires listening to

Question 15

Which of the following is TRUE in relation to women and listening?

Accepted Answer

A)  Women listen less than men. 
B)  Women give more listening cues than men do. 
C)  Women ask fewer supportive questions than men do. 
D)  Women give less direct eye contact than men do. 
A)  Women listen less than men. 
B)  Women give more listening cues than men do. 
C)  Women ask fewer supportive questions than men do. 
D)  Women give less direct eye contact than men do.

Question 16

When Devin asks if you like his new outfit and you, realizing Devin is seeking a positive affirmation on his change of style, reply with, "Yeah! It looks great!" you are exemplifying which type of listening?

Accepted Answer

A)  surface 
B)  judgmental 
C)  objective 
D)  depth 
A)  surface 
B)  judgmental 
C)  objective 
D)  depth

Question 17

Listening is a passive process.

Accepted Answer

A) True 
 B)False

Question 18

In the listening process, in which stage do you recall and retain what's been said?

Accepted Answer

A)  receiving 
B)  understanding 
C)  remembering 
D)  evaluating 
A)  receiving 
B)  understanding 
C)  remembering 
D)  evaluating

Question 19

Assuming you already know what the speaker is going to say is an example of which listening barrier?

Accepted Answer

A)  lack of appropriate focus 
B)  premature judgment 
C)  racist, heterosexist, ageist, and sexist listening 
D)  physical barrier 
A)  lack of appropriate focus 
B)  premature judgment 
C)  racist, heterosexist, ageist, and sexist listening 
D)  physical barrier

Question 20

In the receiving stage, people try to decipher the emotional tone of the message.

Accepted Answer

A) True 
 B)False

Asking questions is an important part of active listening.

Ron told Kaye, "As a teacher, I have a unique perspective on this issue." In referring to his special qualifications to speak on a topic, Ron was using _______.

At the receiving stage of listening, you should try to _______.

At this stage, you distinguish facts from opinions and identify any biases the speaker might have.

In conversation, a woman is more apt than a man to give lots of listening cues, such as interjecting "yeah" or "uh-huh," nodding in agreement, and smiling.

It's easy to tell where one listening stage ends and another begins.

At the understanding stage of listening, you should try to _______.

In ________ listening, you attempt to feel as the speaker feels.

Disclaimers can get you in trouble if you use them too often.

According to the text, which of the following is a listening barrier?

Dr. Bigname claims that Product X is the best product in the world. Because of his statement, everyone buys Product X. This is an example of a(n) ________ fallacy.

When combined with empathic listening, ________ listening is the most effective mode for a salesperson.

Tim telling Brian to join his fraternity because all the males on campus are joining is an example of a(n) ________ fallacy.

Briefly describe empathic and objective listening. Then, provide a scenario in which either empathic or objective listening is more appropriate. Be sure to explain why the listening style you chose is more effective for the scenario.

Which of the following is TRUE in relation to women and listening?

When Devin asks if you like his new outfit and you, realizing Devin is seeking a positive affirmation on his change of style, reply with, "Yeah! It looks great!" you are exemplifying which type of listening?

Listening is a passive process.

In the listening process, in which stage do you recall and retain what's been said?

Assuming you already know what the speaker is going to say is an example of which listening barrier?

In the receiving stage, people try to decipher the emotional tone of the message.

Foundations of Interpersonal Communication

Culture and Interpersonal Communication

Perception of the Self and Others in Interpersonal Communication

Verbal Messages

Nonverbal Messages

Emotional Messages

Conversational Messages

Interpersonal Relationship Stages, Theories, and Communication

Interpersonal Relationship Types

Interpersonal Conflict and Conflict Management

Interpersonal Power and Influence

Filters

Exam 6: Listening in Interpersonal Communication

Asking questions is an important part of active listening.

Ron told Kaye, "As a teacher, I have a unique perspective on this issue." In referring to his special qualifications to speak on a topic, Ron was using _______.

At the receiving stage of listening, you should try to _______.

At this stage, you distinguish facts from opinions and identify any biases the speaker might have.

In conversation, a woman is more apt than a man to give lots of listening cues, such as interjecting "yeah" or "uh-huh," nodding in agreement, and smiling.

It's easy to tell where one listening stage ends and another begins.

At the understanding stage of listening, you should try to _______.

In ________ listening, you attempt to feel as the speaker feels.

Disclaimers can get you in trouble if you use them too often.

According to the text, which of the following is a listening barrier?

Dr. Bigname claims that Product X is the best product in the world. Because of his statement, everyone buys Product X. This is an example of a(n) ________ fallacy.

When combined with empathic listening, ________ listening is the most effective mode for a salesperson.

Tim telling Brian to join his fraternity because all the males on campus are joining is an example of a(n) ________ fallacy.

Briefly describe empathic and objective listening. Then, provide a scenario in which either empathic or objective listening is more appropriate. Be sure to explain why the listening style you chose is more effective for the scenario.

Which of the following is TRUE in relation to women and listening?

When Devin asks if you like his new outfit and you, realizing Devin is seeking a positive affirmation on his change of style, reply with, "Yeah! It looks great!" you are exemplifying which type of listening?

Listening is a passive process.

In the listening process, in which stage do you recall and retain what's been said?

Assuming you already know what the speaker is going to say is an example of which listening barrier?

In the receiving stage, people try to decipher the emotional tone of the message.

Foundations of Interpersonal Communication

Culture and Interpersonal Communication

Perception of the Self and Others in Interpersonal Communication

Verbal Messages

Nonverbal Messages

Emotional Messages

Conversational Messages

Interpersonal Relationship Stages, Theories, and Communication

Interpersonal Relationship Types

Interpersonal Conflict and Conflict Management

Interpersonal Power and Influence

Filters