Question 1

________ media communicate in the simplest ways,provide no opportunity for audience feedback,and aren't personalized.

Accepted Answer

A)  Direct 
B)  Lean 
C)  Uniform 
D)  Rich 
A)  Direct 
B)  Lean 
C)  Uniform 
D)  Rich

Question 2

When you need a permanent,verifiable record,which of these channels is the most effective?

Accepted Answer

A)  Written channels 
B)  Electronic forms 
C)  Presentations 
D)  Oral channels 
A)  Written channels 
B)  Electronic forms 
C)  Presentations 
D)  Oral channels

Question 3

After writing the first draft,a writer should revise the message to make it ________.

Accepted Answer

A)  clear 
B)  concise 
C)  correct 
D)  all of the above 
A)  clear 
B)  concise 
C)  correct 
D)  all of the above

Question 4

The general purpose of a business message will be to ________.

Accepted Answer

A)  inform, persuade, and promote your professional reputation 
B)  inform, persuade, and sell your product to your audience 
C)  inform, persuade, and collaborate with your audience 
D)  inform, persuade, and eliminate the competition 
A)  inform, persuade, and promote your professional reputation 
B)  inform, persuade, and sell your product to your audience 
C)  inform, persuade, and collaborate with your audience 
D)  inform, persuade, and eliminate the competition

Question 5

The reason for writing a message is its ________.

Accepted Answer

The answer of The reason for writing a message is...

Question 6

A multinational company has a presence in several countries and its employees come from different cultures and speak a variety of languages.The company needs to communicate information about a complex process to all its employees across the world.Which of the following classes of media should the company use for this purpose?

Accepted Answer

A)  Written media, so that the company has a record of the message it sends out 
B)  Oral media, because a complex topic can best be explained through interpersonal communication 
C)  Visual media, which require less language processing and can be standardized 
D)  Multimedia, as it enables audience interaction 
A)  Written media, so that the company has a record of the message it sends out 
B)  Oral media, because a complex topic can best be explained through interpersonal communication 
C)  Visual media, which require less language processing and can be standardized 
D)  Multimedia, as it enables audience interaction

Question 7

Before writing any message,it is helpful to develop a profile of your ________.

Accepted Answer

The answer of Before writing any message,it is helpful to...

Question 8

Written communication is best when you need to encourage interaction,express emotions,or monitor emotional responses.

Accepted Answer

A) True 
 B)False

Question 9

The ________ channel includes media such as face-to-face conversation,telephone calls,speeches,presentations,and meetings.

Accepted Answer

The answer of The ________ channel includes media such as...

Question 10

In any communication situation,it is equally important to meet your own needs and those of the recipients.

Accepted Answer

A) True 
 B)False

Question 11

Planning complex messages in business rarely requires you to conduct formal research to locate and analyze all the information you need for your purpose and audience.

Accepted Answer

A) True 
 B)False

Question 12

Briefly describe the advantages and disadvantages of oral channels.

Accepted Answer

You want immediate feedback.Your message

Question 13

If you want to inspire,to persuade,to teach,or to warn readers or listeners about the potential outcomes for a particular course of action,________ might be an appropriate approach since messages organize in this manner are familiar and memorable.

Accepted Answer

The answer of If you want to inspire,to persuade,to teach,or...

Question 14

The ________ approach asks who,what,when,where,why,and how questions to distill major thoughts from unorganized information.

Accepted Answer

A)  storytelling 
B)  journalistic 
C)  brainstorming 
D)  question-and-answer chain 
A)  storytelling 
B)  journalistic 
C)  brainstorming 
D)  question-and-answer chain

Question 15

Briefly describe the advantages and disadvantages of written channels.

Accepted Answer

You need no immediate feedback.Your mess

Question 16

In ________,computer-generated text,graphics,or sounds are superimposed onto a user's physical reality,either on a device display or directly onto the physical world itself.

Accepted Answer

A)  vidcasts 
B)  augmented reality 
C)  VoIP 
D)  moblogs 
A)  vidcasts 
B)  augmented reality 
C)  VoIP 
D)  moblogs

Question 17

Clarifying the purpose of your message,gathering necessary information,and tailoring your message to the needs and expectations of your audience takes place in the "writing" stage of the writing process.

Accepted Answer

A) True 
 B)False

Question 18

Brainstorming ________.

Accepted Answer

A)  is useful in the completing stage of writing messages 
B)  is not helpful when several people are collaborating on a message 
C)  can be effectively used by one person or many people 
D)  uses a graphic method to organize information 
A)  is useful in the completing stage of writing messages 
B)  is not helpful when several people are collaborating on a message 
C)  can be effectively used by one person or many people 
D)  uses a graphic method to organize information

Question 19

It is important to reach the decision makers or opinion moulders in your audience.

Accepted Answer

A) True 
 B)False

Question 20

Administrators of a technical college have been under pressure to increase the number of students enrolled per class.If it goes ahead,this new policy will increase revenue,which will indirectly benefit instructors; however,it will also add significantly to instructor workload and possibly diminish the learner experience.Before introducing any new policies,the administration is seeking input from instructors.The most appropriate media to choose for this communication will be ________.

Accepted Answer

A)  oral, such as face-to-face meetings, since the issues are emotionally charged and complex 
B)  print, such as memoranda, since this will limit potentially difficult discussions 
C)  visuals, such as infographics, to reduce the complexity of the issue 
D)  digital tools, such as Survey Monkey, to capture the overall mood of the instructors 
A)  oral, such as face-to-face meetings, since the issues are emotionally charged and complex 
B)  print, such as memoranda, since this will limit potentially difficult discussions 
C)  visuals, such as infographics, to reduce the complexity of the issue 
D)  digital tools, such as Survey Monkey, to capture the overall mood of the instructors

________ media communicate in the simplest ways,provide no opportunity for audience feedback,and aren't personalized.

When you need a permanent,verifiable record,which of these channels is the most effective?

After writing the first draft,a writer should revise the message to make it ________.

The general purpose of a business message will be to ________.

The reason for writing a message is its ________.

Before writing any message,it is helpful to develop a profile of your ________.

Written communication is best when you need to encourage interaction,express emotions,or monitor emotional responses.

The ________ channel includes media such as face-to-face conversation,telephone calls,speeches,presentations,and meetings.

In any communication situation,it is equally important to meet your own needs and those of the recipients.

Planning complex messages in business rarely requires you to conduct formal research to locate and analyze all the information you need for your purpose and audience.

Briefly describe the advantages and disadvantages of oral channels.

If you want to inspire,to persuade,to teach,or to warn readers or listeners about the potential outcomes for a particular course of action,________ might be an appropriate approach since messages organize in this manner are familiar and memorable.

The ________ approach asks who,what,when,where,why,and how questions to distill major thoughts from unorganized information.

Briefly describe the advantages and disadvantages of written channels.

In ________,computer-generated text,graphics,or sounds are superimposed onto a user's physical reality,either on a device display or directly onto the physical world itself.

Clarifying the purpose of your message,gathering necessary information,and tailoring your message to the needs and expectations of your audience takes place in the "writing" stage of the writing process.

Brainstorming ________.

It is important to reach the decision makers or opinion moulders in your audience.

Understanding Business Communication in Today's Workplace

Mastering Team Skills and Interpersonal Communication

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters

Exam 3: Planning Business Messages

________ media communicate in the simplest ways,provide no opportunity for audience feedback,and aren't personalized.

When you need a permanent,verifiable record,which of these channels is the most effective?

After writing the first draft,a writer should revise the message to make it ________.

The general purpose of a business message will be to ________.

The reason for writing a message is its ________.

Before writing any message,it is helpful to develop a profile of your ________.

Written communication is best when you need to encourage interaction,express emotions,or monitor emotional responses.

The ________ channel includes media such as face-to-face conversation,telephone calls,speeches,presentations,and meetings.

In any communication situation,it is equally important to meet your own needs and those of the recipients.

Planning complex messages in business rarely requires you to conduct formal research to locate and analyze all the information you need for your purpose and audience.

Briefly describe the advantages and disadvantages of oral channels.

If you want to inspire,to persuade,to teach,or to warn readers or listeners about the potential outcomes for a particular course of action,________ might be an appropriate approach since messages organize in this manner are familiar and memorable.

The ________ approach asks who,what,when,where,why,and how questions to distill major thoughts from unorganized information.

Briefly describe the advantages and disadvantages of written channels.

In ________,computer-generated text,graphics,or sounds are superimposed onto a user's physical reality,either on a device display or directly onto the physical world itself.

Clarifying the purpose of your message,gathering necessary information,and tailoring your message to the needs and expectations of your audience takes place in the "writing" stage of the writing process.

Brainstorming ________.

It is important to reach the decision makers or opinion moulders in your audience.

Understanding Business Communication in Today's Workplace

Mastering Team Skills and Interpersonal Communication

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters