Question 1

As part of determining your purpose,you must also consider ________.

Accepted Answer

A)  how your message will be delivered 
B)  where your message will be delivered 
C)  is your purpose acceptable to your organization 
D)  all of the above 
A)  how your message will be delivered 
B)  where your message will be delivered 
C)  is your purpose acceptable to your organization 
D)  all of the above

Question 2

The second stage of the writing process is organizing and writing the first draft.

Accepted Answer

A) True 
 B)False

Question 3

When you want to read the audience's body language or hear the tone of their response,which of these channels is most effective?

Accepted Answer

A)  Teleconferencing 
B)  Electronic forms 
C)  Oral channels 
D)  Written channels 
A)  Teleconferencing 
B)  Electronic forms 
C)  Oral channels 
D)  Written channels

Question 4

Use written channels when ________.

Accepted Answer

A)  your message is detailed, complex, or requires planning 
B)  your message has emotional content 
C)  you need immediate feedback 
D)  you do not need a permanent record 
A)  your message is detailed, complex, or requires planning 
B)  your message has emotional content 
C)  you need immediate feedback 
D)  you do not need a permanent record

Question 5

When time zones differ,which of these channels is most effective?

Accepted Answer

A)  Written channels 
B)  Presentations 
C)  Oral channels 
D)  Electronic forms 
A)  Written channels 
B)  Presentations 
C)  Oral channels 
D)  Electronic forms

Question 6

Creating audio signals from computer data is known as ________.

Accepted Answer

A)  voice synthesis 
B)  voice over IP 
C)  Internet telephony 
D)  voice recognition 
A)  voice synthesis 
B)  voice over IP 
C)  Internet telephony 
D)  voice recognition

Question 7

Describe the three-step writing process.

Accepted Answer

The three-step writing process includes

Question 8

When you need immediate feedback,which of these channels is most effective?

Accepted Answer

A)  Oral channels 
B)  Written channels 
C)  Presentations 
D)  Electronic forms 
A)  Oral channels 
B)  Written channels 
C)  Presentations 
D)  Electronic forms

Question 9

The second stage of the writing process includes ________.

Accepted Answer

A)  gathering information that will inform, persuade, or motivate your audience 
B)  adapting your message to the audience's needs 
C)  revising and rewriting until the message is clear and effective 
D)  organizing your ideas and composing the first draft 
A)  gathering information that will inform, persuade, or motivate your audience 
B)  adapting your message to the audience's needs 
C)  revising and rewriting until the message is clear and effective 
D)  organizing your ideas and composing the first draft

Question 10

________ are popular because they convey messages quickly and are easy to share via social technologies.

Accepted Answer

The answer of ________ are popular because they convey messages...

Question 11

Media richness refers to the relative costs of advertising in the various mass media.

Accepted Answer

A) True 
 B)False

Question 12

When writing,Alyssa finds it best to talk through a communication challenge before beginning to write.She records herself describing what she intends to write.When she listens to the playback,she identifies ways to tighten and clarify the message.The process Alyssa uses is known as ________.

Accepted Answer

A)  mind mapping 
B)  the journalistic approach 
C)  a question-and-answer chain 
D)  the storyteller's tour 
A)  mind mapping 
B)  the journalistic approach 
C)  a question-and-answer chain 
D)  the storyteller's tour

Question 13

Print media,such as memorandums and newsletters,is the best way to communicate complicated,emotionally charged information.

Accepted Answer

A) True 
 B)False

Question 14

Today's email systems are immune to security threats.

Accepted Answer

A) True 
 B)False

Question 15

When you are presenting information in any format,it is best to include as much information as possible and let the recipient pick and choose what is important.

Accepted Answer

A) True 
 B)False

Question 16

Culture influences channel preferences.

Accepted Answer

A) True 
 B)False

Question 17

The Toronto headquarters of a multinational company typically houses a number of employees from its various branches across the world.English is the common language of communication,but most employees are not native speakers.How does this fact affect business communications addressed to all the employees located at the company's headquarters?

Accepted Answer

A)  The primary audience will be difficult to determine. 
B)  Geographic location will be important in determining message composition. 
C)  Cultural factors may inhibit understanding of the message. 
D)  The size of the audience will play an important role in determining message composition. 
A)  The primary audience will be difficult to determine. 
B)  Geographic location will be important in determining message composition. 
C)  Cultural factors may inhibit understanding of the message. 
D)  The size of the audience will play an important role in determining message composition.

Question 18

Storytelling is never considered appropriate in a business context.

Accepted Answer

A) True 
 B)False

Question 19

Three reasons for planning your project in detail before you begin are ________.

Accepted Answer

A)  if you don't understand the needs of your audience you will not be able to assemble the information they need 
B)  the writing stage is faster, easier, and less stressful 
C)  planning can save you from embarrassing mistakes 
D)  all of the above 
A)  if you don't understand the needs of your audience you will not be able to assemble the information they need 
B)  the writing stage is faster, easier, and less stressful 
C)  planning can save you from embarrassing mistakes 
D)  all of the above

Question 20

A letter or a memo is more formal than an email message.

Accepted Answer

A) True 
 B)False

As part of determining your purpose,you must also consider ________.

The second stage of the writing process is organizing and writing the first draft.

When you want to read the audience's body language or hear the tone of their response,which of these channels is most effective?

Use written channels when ________.

When time zones differ,which of these channels is most effective?

Creating audio signals from computer data is known as ________.

Describe the three-step writing process.

When you need immediate feedback,which of these channels is most effective?

The second stage of the writing process includes ________.

________ are popular because they convey messages quickly and are easy to share via social technologies.

Media richness refers to the relative costs of advertising in the various mass media.

When writing,Alyssa finds it best to talk through a communication challenge before beginning to write.She records herself describing what she intends to write.When she listens to the playback,she identifies ways to tighten and clarify the message.The process Alyssa uses is known as ________.

Print media,such as memorandums and newsletters,is the best way to communicate complicated,emotionally charged information.

Today's email systems are immune to security threats.

When you are presenting information in any format,it is best to include as much information as possible and let the recipient pick and choose what is important.

Culture influences channel preferences.

Storytelling is never considered appropriate in a business context.

Three reasons for planning your project in detail before you begin are ________.

A letter or a memo is more formal than an email message.

Understanding Business Communication in Today's Workplace

Mastering Team Skills and Interpersonal Communication

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters

Exam 3: Planning Business Messages

As part of determining your purpose,you must also consider ________.

The second stage of the writing process is organizing and writing the first draft.

When you want to read the audience's body language or hear the tone of their response,which of these channels is most effective?

Use written channels when ________.

When time zones differ,which of these channels is most effective?

Creating audio signals from computer data is known as ________.

Describe the three-step writing process.

When you need immediate feedback,which of these channels is most effective?

The second stage of the writing process includes ________.

________ are popular because they convey messages quickly and are easy to share via social technologies.

Media richness refers to the relative costs of advertising in the various mass media.

When writing,Alyssa finds it best to talk through a communication challenge before beginning to write.She records herself describing what she intends to write.When she listens to the playback,she identifies ways to tighten and clarify the message.The process Alyssa uses is known as ________.

Print media,such as memorandums and newsletters,is the best way to communicate complicated,emotionally charged information.

Today's email systems are immune to security threats.

When you are presenting information in any format,it is best to include as much information as possible and let the recipient pick and choose what is important.

Culture influences channel preferences.

Storytelling is never considered appropriate in a business context.

Three reasons for planning your project in detail before you begin are ________.

A letter or a memo is more formal than an email message.

Understanding Business Communication in Today's Workplace

Mastering Team Skills and Interpersonal Communication

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters