Question 1

Which of the following formats is the least formal?

Accepted Answer

A)  Face-to-face conversation 
B)  Telephone 
C)  Email 
D)  All of the above are equal in formality 
A)  Face-to-face conversation 
B)  Telephone 
C)  Email 
D)  All of the above are equal in formality

Question 2

Good sources of information you might need for a particular memo or email message might come from ________.

Accepted Answer

A)  blogs 
B)  newspapers 
C)  personal conversations 
D)  all of the above 
A)  blogs 
B)  newspapers 
C)  personal conversations 
D)  all of the above

Question 3

The planning stage should take about ________.

Accepted Answer

A)  10% of the time you have to produce the message 
B)  50% of the time you have to produce the message 
C)  70% of the time you have to produce the message 
D)  30% of the time you have to produce the message 
A)  10% of the time you have to produce the message 
B)  50% of the time you have to produce the message 
C)  70% of the time you have to produce the message 
D)  30% of the time you have to produce the message

Question 4

Which of these channels reduces the communicator's ability to control the message?

Accepted Answer

A)  Electronic forms 
B)  Oral channels 
C)  Written channels 
D)  Presentations 
A)  Electronic forms 
B)  Oral channels 
C)  Written channels 
D)  Presentations

Question 5

Which of the following types of messages sent by a company to its employees will require the richest media?

Accepted Answer

A)  A message about smoking restrictions 
B)  A message welcoming a new manager 
C)  A message about leave policy 
D)  A message conveying the organization's goals 
A)  A message about smoking restrictions 
B)  A message welcoming a new manager 
C)  A message about leave policy 
D)  A message conveying the organization's goals

Question 6

The main advantage of oral communication over written communication is the ability to control the message.

Accepted Answer

A) True 
 B)False

Question 7

Messages can be unethical simply because information is omitted.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is true of the indirect approach to presenting information?

Accepted Answer

A)  It avoids tough issues if the audience is hostile. 
B)  It usually begins with a conclusion or recommendation and follows up with evidence. 
C)  The main idea is withheld until a logical and persuasive case can be built up. 
D)  It is used when a positive reception is expected from the audience. 
A)  It avoids tough issues if the audience is hostile. 
B)  It usually begins with a conclusion or recommendation and follows up with evidence. 
C)  The main idea is withheld until a logical and persuasive case can be built up. 
D)  It is used when a positive reception is expected from the audience.

Question 9

When you need no immediate feedback,which of these channels is most effective?

Accepted Answer

A)  Oral channels 
B)  Presentations 
C)  Written channels 
D)  Electronic forms 
A)  Oral channels 
B)  Presentations 
C)  Written channels 
D)  Electronic forms

Question 10

Which of the following allows reports and other documents that were once distributed on paper to be transferred as electronic documents?

Accepted Answer

A)  IM 
B)  VoIP 
C)  PDF 
D)  Flash 
A)  IM 
B)  VoIP 
C)  PDF 
D)  Flash

Question 11

Approximately half of the time used in a project should be in the writing phase.

Accepted Answer

A) True 
 B)False

Question 12

When you want to minimize the distortion that can occur when messages pass orally from person to person,which of these channels is the most effective?

Accepted Answer

A)  Presentations 
B)  Oral channels 
C)  Electronic forms 
D)  Written channels 
A)  Presentations 
B)  Oral channels 
C)  Electronic forms 
D)  Written channels

Question 13

When do you step back to proofread for typing errors and other mechanical problems?

Accepted Answer

A)  Planning 
B)  Completing 
C)  Revising 
D)  Writing 
A)  Planning 
B)  Completing 
C)  Revising 
D)  Writing

Question 14

When your message requires more time and resources,which of these channels is the most effective?

Accepted Answer

A)  Written channels 
B)  Presentations 
C)  Electronic forms 
D)  Oral channels 
A)  Written channels 
B)  Presentations 
C)  Electronic forms 
D)  Oral channels

Question 15

Amber Consulting decides to organize a public service ad campaign as part of its corporate social responsibility (CSR)initiatives.The company chooses the issue of water conservation and aims to inform people about the problem through its ad campaign.Which of the following will MOST weaken Amber Consulting's decision to start the campaign?

Accepted Answer

A)  Statistics reveal that 60 percent of all industrial waste is dumped untreated into natural water sources. 
B)  The water conservation campaign complements the company's long-running clean energy campaign. 
C)  This issue of water conservation has been in the news for the past several months and has been the subject of numerous campaigns. 
D)  Research suggests that most people are becoming increasingly environmentally conscious and are willing to act on their beliefs. 
A)  Statistics reveal that 60 percent of all industrial waste is dumped untreated into natural water sources. 
B)  The water conservation campaign complements the company's long-running clean energy campaign. 
C)  This issue of water conservation has been in the news for the past several months and has been the subject of numerous campaigns. 
D)  Research suggests that most people are becoming increasingly environmentally conscious and are willing to act on their beliefs.

Question 16

Media richness depends on ________.

Accepted Answer

A)  the cost of using the medium 
B)  a medium's ability to facilitate feedback 
C)  how quickly a medium delivers the message 
D)  the formality of the medium 
A)  the cost of using the medium 
B)  a medium's ability to facilitate feedback 
C)  how quickly a medium delivers the message 
D)  the formality of the medium

Question 17

Messages can be ________ simply because important information is omitted.

Accepted Answer

The answer of Messages can be ________ simply because important...

Question 18

Which of the following is an advantage of visual communication methods over oral and written media?

Accepted Answer

A)  They tend to be more persuasive. 
B)  They reach a large number of people efficiently. 
C)  They convey complex ideas and relationships quickly. 
D)  They are easy to transmit and store. 
A)  They tend to be more persuasive. 
B)  They reach a large number of people efficiently. 
C)  They convey complex ideas and relationships quickly. 
D)  They are easy to transmit and store.

Question 19

Information overload can occur when you send messages that won't change anything.

Accepted Answer

A) True 
 B)False

Question 20

When your message is complex and must be communicated quickly,which of these channels is most effective?

Accepted Answer

A)  Written 
B)  Oral 
C)  Electronic 
D)  Visual 
A)  Written 
B)  Oral 
C)  Electronic 
D)  Visual

Which of the following formats is the least formal?

Good sources of information you might need for a particular memo or email message might come from ________.

The planning stage should take about ________.

Which of these channels reduces the communicator's ability to control the message?

Which of the following types of messages sent by a company to its employees will require the richest media?

The main advantage of oral communication over written communication is the ability to control the message.

Messages can be unethical simply because information is omitted.

Which of the following is true of the indirect approach to presenting information?

When you need no immediate feedback,which of these channels is most effective?

Which of the following allows reports and other documents that were once distributed on paper to be transferred as electronic documents?

Approximately half of the time used in a project should be in the writing phase.

When you want to minimize the distortion that can occur when messages pass orally from person to person,which of these channels is the most effective?

When do you step back to proofread for typing errors and other mechanical problems?

When your message requires more time and resources,which of these channels is the most effective?

Media richness depends on ________.

Messages can be ________ simply because important information is omitted.

Which of the following is an advantage of visual communication methods over oral and written media?

Information overload can occur when you send messages that won't change anything.

When your message is complex and must be communicated quickly,which of these channels is most effective?

Understanding Business Communication in Today's Workplace

Mastering Team Skills and Interpersonal Communication

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters

Exam 3: Planning Business Messages

Which of the following formats is the least formal?

Good sources of information you might need for a particular memo or email message might come from ________.

The planning stage should take about ________.

Which of these channels reduces the communicator's ability to control the message?

Which of the following types of messages sent by a company to its employees will require the richest media?

The main advantage of oral communication over written communication is the ability to control the message.

Messages can be unethical simply because information is omitted.

Which of the following is true of the indirect approach to presenting information?

When you need no immediate feedback,which of these channels is most effective?

Which of the following allows reports and other documents that were once distributed on paper to be transferred as electronic documents?

Approximately half of the time used in a project should be in the writing phase.

When you want to minimize the distortion that can occur when messages pass orally from person to person,which of these channels is the most effective?

When do you step back to proofread for typing errors and other mechanical problems?

When your message requires more time and resources,which of these channels is the most effective?

Media richness depends on ________.

Messages can be ________ simply because important information is omitted.

Which of the following is an advantage of visual communication methods over oral and written media?

Information overload can occur when you send messages that won't change anything.

When your message is complex and must be communicated quickly,which of these channels is most effective?

Understanding Business Communication in Today's Workplace

Mastering Team Skills and Interpersonal Communication

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters