Exam 2: Global E-Business and Collaboration

Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?

All of the following are direct business benefits of collaboration except for

Enrolling employees in benefits plans is a business process handled by the finance and accounting function.

ESSs draw summarized information from internal MIS and DSS.

Which of the following is an example of a cross-functional business process?

Supply chain management systems are one type of ________ system because they automate the flow of information across organizational boundaries.

Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?

A Skype conference call using VOIP and webcams is an example of a remote, synchronous collaboration tool.

You have been hired to work with 10 salespeople from different branches of a national business in creating an online training site for new sales employees. Identify six collaboration tools that are available to help the team work together. Which single tool would be the most helpful for the project, in your opinion, and why?

Apex Vacuum, a family-owned manufacturer of budget vacuums, has grown exponentially over the last few years. However, the company is having difficulty preparing for future growth. The only information system used at Apex is an antiquated accounting system. The company has one manufacturing plant located in Arkansas; and three warehouses, in Arkansas, Delaware, and California. The Apex sales force is national, and Apex purchases about a third of its vacuum parts and materials from a single overseas supplier. You have been hired to recommend the information systems Apex should implement in order to maintain their competitive edge. However, there is not enough money for a full-blown, cross-functional enterprise application, and you will need to limit the first step to a single functional area or constituency. What will you choose, and why?

Synchronous collaboration tools allow global firms to collaborate from different locations at the same time.

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their clients' continually updated branding guides, which include multiple image files and text documents, to all of the firm's branches. What system will best serve these needs?

A ________ is a senior manager who oversees the use of IT in the firm.

Shipping a product to a customer is an example of a business process.

What is the most important function of an enterprise application?

A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.

In social business, firms use social networks for coordinating production tasks.

Which of the following is not one of the reasons for the increased business focus on collaboration and teamwork?

What are cross-functional business processes? Give an example.

________ systems integrate supplier, manufacturer, distributor, and customer logistics processes.