Question 1

Beth is a member of the parts acquisition team at her company and knows how important it is for her team'sthe purchase orders to get entered into the system before Monday so she comes into work on Saturday morning and finishes the job. Beth is demonstrating _____.

Accepted Answer

A)  team monitoring. 
B)  intrateam trust. 
C)  skill differentiation. 
D)  team effort.

Question 2

_____ refers to the degree to which team members must rely on one another in order to complete their jobs.

Accepted Answer

A)  Skill differentiation 
B)  Trust dispersion 
C)  Team effort 
D)  Task interdependence

Question 3

Distributive justice is based on perceptions of fair pay, rewards, and promotions.

Accepted Answer

A) True 
 B)False

Question 4

Employees at Kendrick's company have decided to go on strike because the company announced it will be cutting health insurance benefits. The reduction of these benefits is affecting employee perceptions of which form of justice? at the end of the year and putting new requirements on employee pensions. What form of justice are these employees basing their decision on?

Accepted Answer

A)  procedural 
B)  informational 
C)  distributive 
D)  interpersonal

Question 5

In Ethics Competency: Why did Plum Creek CEO Rick Holley decide to return the bonus of stock he received from the company?

Accepted Answer

A)  He did not feel comfortable keeping the stock when the company was in financial trouble. 
B)  He accepted a job at a competitor and didn't feel right keeping the stock. 
C)  He asked for cash in place of the stock. 
D)  He wanted to prove to employees he was worth more than the stock he received.

Question 6

Adverse reactions to perceived unfairness by disgruntled employees toward their employer are known as organizational _____ behaviors.

Accepted Answer

A)  retaliation 
B)  reparation 
C)  refutation 
D)  recommendation

Question 7

Define the three dimensions of trustworthiness. Provide examples of each.

Accepted Answer

The answer of Define the three dimensions of trustworthiness. Provide...

Question 8

The extent to which team members differ in their level of trust for one another is called _____ trust dispersion.

Accepted Answer

A)  intrateam 
B)  dependent 
C)  independent 
D)  interteam

Question 9

All of the following outcomes are likely when higher levels of trust are present EXCEPT: Trust enables leaders to gain two positive outcomes from employees. (1) employees who have confidence in their leader's character are more likely to take risks and (2)

Accepted Answer

A)  employees are more likely to take risks.be reactive instead of proactive. 
B)  employees are moreless likely to share information.take unknown risks. 
C)  employees are more likely to exhibit higher performance. hope for economic gains in return for cooperation. 
D)  employees are more likely to exhibit counterproductive work behaviors.want to reciprocate the care and concern the leader has demonstrated.

Question 10

Trustors who exhibit a _____ propensity to trust will trust others much more readily.

Accepted Answer

A)  rhetorical 
B)  high 
C)  negative 
D)  low

Question 11

Trust dispersion is the extent to which team members differ in their level of trust for one another.

Accepted Answer

A) True 
 B)False

Question 12

In Learning from Experience: Jazmin Sypher, a solutions specialist at a Verizon Wireless store, joined in the company-wide strike in 2016 because while her job had become more difficult, her compensation was not adjusted.

Accepted Answer

A) True 
 B)False

Question 13

A leader can signal integrity to his or her employees by being informed, knowledgeable, and well prepared.

Accepted Answer

A) True 
 B)False

Question 14

When a leader uses monitoring behaviors, he or she should make sure to frame them as

Accepted Answer

A)  competitive. 
B)  collaborative. 
C)  punitive. 
D)  degrading.

Question 15

Compare and contrast the four forms of justice. Provide examples of each.

Accepted Answer

The answer of Compare and contrast the four forms of...

Question 16

When a company executive responds to a question with the phrase "no comment," it is an example of a denial.

Accepted Answer

A) True 
 B)False

Question 17

Compare and contrast the five types of verbal responses that can be used when repairing trust. Explain the conditions under which each responsewhich type of verbal response you think is most appropriate or and most inappropriate to use and why.

Accepted Answer

The answer of Compare and contrast the five types of...

Question 18

In Communication Competency: How did the board of directors at JetBlue respond following the sincere apology delivered by CEO David Neeleman for the disastrous response the airline had during an ice storm that hit New York?

Accepted Answer

A)  The board promoted Neeleman to executive director. 
B)  The board was disappointed that Neeleman apologized in this manner. 
C)  The board forced Neeleman to step down from his role as CEO. 
D)  The board asked Neeleman to take over two other failing airlines.

Question 19

In Change Competency: What happened to the CFO of Wet Seal just before the closing of nearly two-thirds of its retail stores?

Accepted Answer

A)  The CFO returned his most recent bonus because the company was struggling. 
B)  The CFO had received a rather large raise. 
C)  The CFO agreed to leave the company. 
D)  The CFO told employees of impending lay-offs and store closings.

Question 20

Jonah has trustfaith in the CEO of his company because he believes she has good values and makes ethical decisions. This demonstrates the notionidea of perceived ______.

Accepted Answer

A)  integrity. 
B)  ability. 
C)  placement. 
D)  benevolence.

Exam 9: Promoting Fairness and Trust

Beth is a member of the parts acquisition team at her company and knows how important it is for her team'sthe purchase orders to get entered into the system before Monday so she comes into work on Saturday morning and finishes the job. Beth is demonstrating _____.

_____ refers to the degree to which team members must rely on one another in order to complete their jobs.

Distributive justice is based on perceptions of fair pay, rewards, and promotions.

In Ethics Competency: Why did Plum Creek CEO Rick Holley decide to return the bonus of stock he received from the company?

Adverse reactions to perceived unfairness by disgruntled employees toward their employer are known as organizational _____ behaviors.

Define the three dimensions of trustworthiness. Provide examples of each.

The extent to which team members differ in their level of trust for one another is called _____ trust dispersion.

All of the following outcomes are likely when higher levels of trust are present EXCEPT: Trust enables leaders to gain two positive outcomes from employees. (1) employees who have confidence in their leader's character are more likely to take risks and (2)

Trustors who exhibit a _____ propensity to trust will trust others much more readily.

Trust dispersion is the extent to which team members differ in their level of trust for one another.

In Learning from Experience: Jazmin Sypher, a solutions specialist at a Verizon Wireless store, joined in the company-wide strike in 2016 because while her job had become more difficult, her compensation was not adjusted.

A leader can signal integrity to his or her employees by being informed, knowledgeable, and well prepared.

When a leader uses monitoring behaviors, he or she should make sure to frame them as

Compare and contrast the four forms of justice. Provide examples of each.

When a company executive responds to a question with the phrase "no comment," it is an example of a denial.

Compare and contrast the five types of verbal responses that can be used when repairing trust. Explain the conditions under which each responsewhich type of verbal response you think is most appropriate or and most inappropriate to use and why.

In Communication Competency: How did the board of directors at JetBlue respond following the sincere apology delivered by CEO David Neeleman for the disastrous response the airline had during an ice storm that hit New York?

In Change Competency: What happened to the CFO of Wet Seal just before the closing of nearly two-thirds of its retail stores?

Jonah has trustfaith in the CEO of his company because he believes she has good values and makes ethical decisions. This demonstrates the notionidea of perceived ______.