Question 1

In using a _______ leadership style, the leader encourages followers to share ideas and facilitates the work by being encouraging and helpful to subordinates.

Accepted Answer

A)   telling
B)   delegating
C)   selling
D)   participating D

Question 2

As it pertains to the situational style of leadership, ______ behavior would include using one-way communication, spelling out duties, and telling followers what to do and where, when, and how to do it.

Accepted Answer

A)   relationship
B)   task
C)   coercive
D)   application B

Question 3

Which of the following is a likely outcome of subordinate with a low-quality level of LMX?

Accepted Answer

A)   more prone to quit
B)   more likely to assume extra tasks
C)   more prone to initiate social interactions with superior
D)   more likely to increase responsibility A

Question 4

A manager that has elevated levels of employee turnover, absenteeism, and grievances most likely ranks

Accepted Answer

A)   high on initiating structure and low on consideration.
B)   low on initiating structure and high on consideration.
C)   low on both initiating structure and consideration.
D)   high on both initiating structure and consideration

Question 5

Edwardo uses a high degree of _______ behavior; he uses two-way communication, listens to and encourages his employees, involves his followers in the decision-making process, and supports his employees emotionally.

Accepted Answer

A)   task
B)   exchange
C)   inspirational
D)   relationship

Question 6

Describe the stages of the Leader-Member Exchange.

Accepted Answer

The answer of Describe the stages of the Leader-Member Exchange....

Question 7

The ______ tactic is arguably the most effective overall tactic when influencing in the upward direction.

Accepted Answer

A)   rational persuasion
B)   inspirational appeal
C)   legitimating
D)   consultation

Question 8

The leader-member exchange theory suggests that leaders develop different relationships with each of their subordinates through

Accepted Answer

A)   the discovery of complementary personality characteristics.
B)   a series of work-related transactions.
C)   informal, social interactions.
D)   an evaluation of the subordinates' completed tasks.

Question 9

A manager that uses the _______ influence tactic promises that favors will be granted in return for following a request.

Accepted Answer

A)   consultation
B)   pressure
C)   coalition
D)   exchange

Question 10

The ______ style of leadership uses supportive behaviors to build the employee's confidence and maintain enthusiasm. It is used when an employee's task-specific readiness has increased, but the employee isn't ready to assume full responsibility for completing the task.

Accepted Answer

A)   selling
B)   telling
C)   delegating
D)   participating

Question 11

The biggest limitation of the behavior model is the lack of attention it gives to the effects of

Accepted Answer

A)   relationships.
B)   consideration.
C)   situations.
D)   structure.

Question 12

The _______ leadership model states that the style of leadership should be matched to the level of readiness of the followers.

Accepted Answer

A)   traits
B)   behavioral
C)   situational
D)   performance

Question 13

Fredrick has the ability to influence others' behavior because he is seen as a competent person with talents and specialized knowledge. Fredrick can be said to have _______ power.

Accepted Answer

A)   reward
B)   expert
C)   coercive
D)   applied

Question 14

An individual's ability to influence others because they respect, admire, or like the person is referred to as expert power.

Accepted Answer

A) True 
 B)False

Question 15

The behavioral model of leadership suggests that leaders help individuals and teams reach their goals by building task-centered relations with employees and

Accepted Answer

A)   by being considerate and supportive of employees' attempts to achieve personal goals.
B)   by empowering employees to make their own decisions.
C)   by letting employees handle their own disputes among coworkers.
D)   by punishing negative behaviors in order to help employees succeed.

Question 16

The LMX model begins with the

Accepted Answer

A)   stranger phase.
B)   acquaintance phase.
C)   newcomer phase.
D)   mature partnership phase.

Question 17

According to "Learning from Experience: The Un-Carrier CEO," what term was used to signify that T-Mobile would be the opposite of its competition?

Accepted Answer

A)   Alter-carrier
B)   No-carrier
C)   Un-carrier
D)   Pseudo-carrier

Question 18

According to "Learning from Experience: The Un-Carrier CEO," when John Legere-CEO of T-Mobile-visits the company's call centers, he sometimes gives away his T-Mobile clothes having to walk back to his car wearing his socks.

Accepted Answer