Question 1

_______ are deeply held beliefs that specify general preferences and behaviors and define what is right and wrong.

Accepted Answer

A)   Behaviors
B)   Norms
C)   Cultural values
D)   Socialization mores C

Question 2

Fred has a tendency to judge people before he gets to know them. This demonstrates which secondary category of diversity?

Accepted Answer

A)   religious beliefs
B)   behavioral style
C)   physical abilities
D)   psychological state B

Question 3

A leader directs, controls, and plans the work of others and is responsible for results.

Accepted Answer

A) True 
 B)False  False

Question 4

Making decisions about an occupation and engaging in activities to attain career goals is

Accepted Answer

A)   a career.
B)   employee development
C)   a career plan.
D)   career development.

Question 5

A(n) _______ is a person who exhibits the key attributes of ideas, vision, values, influencing others, and making tough decisions.

Accepted Answer

A)   manager
B)   leader
C)   team player
D)   executive

Question 6

A(n) _______ is a sequence of work-related experiences occupied by a person during a lifetime.

Accepted Answer

A)   occupation
B)   employee forecast
C)   job
D)   career

Question 7

Which of the following statements about the foundation competencies is TRUE?

Accepted Answer

A)   There are a total of five competencies that are basic to success in organizational behavior.
B)   The key competencies are important to effectiveness for not only managers and leaders, but also most individuals.
C)   There are clear and distinct boundaries between the key competencies.
D)   The key competencies refer to interrelated sets of cognitive skills based upon varying combinations of attitudes, perceptions, and values.

Question 8

The global mindset is also referred to as the ability to

Accepted Answer

A)   manage across cultures.
B)   think and act internationally.
C)   think globally, act locally.
D)   think locally, act globally.

Question 9

In Learning from Experience: Indra Nooyi, the CEO of PepsiCo, said her father told her that whatever anyone says or does, you should always assume negative intent.

Accepted Answer

A) True 
 B)False

Question 10

A(n) _______ directs, controls, and plans the work of others and is responsible for results.

Accepted Answer

A)   leader
B)   manager
C)   subordinate
D)   president

Question 11

When a manager is in a situation in which there is no clear right or wrong answer and a decision must be made that involves multiple values, it is an example of

Accepted Answer

A)   a legal quandary.
B)   quid pro quo.
C)   social responsibility. 
D)   an ethical dilemma.

Question 12

Using and interpreting facial expressions, body movements, and physical contact to send messages is

Accepted Answer

A)   nonverbal communication.
B)   written communication.
C)   active listening.
D)   empathizing skill.

Question 13

The self competency is the most ________-focused of the seven competencies.

Accepted Answer

A)   communication
B)   change
C)   individual
D)   team

Question 14

The _______ competency includes the knowledge, skills, and abilities to incorporate values and principles that distinguish right from wrong in making decisions and choosing behaviors.

Accepted Answer

A)   values
B)   ethics
C)   legal affairs
D)   principled behavior

Question 15

In Self Competency: Indra Nooyi decided to try and "fit in" rather than display her cultural background when interviewing for jobs in the United States.

Accepted Answer

A) True 
 B)False

Question 16

In Across Cultures Competency: What does Carlos Ghosn, Chairman and CEO of Renault-Nissan Alliance say is a basic component of transcultural leadership?

Accepted Answer

A)   skills and questions
B)   knowledge and persuasion
C)   judgments and resolve
D)   empathy and respect

Question 17

Describe the across cultures competency, its key attributes, and its contribution to effective performance.

Accepted Answer

The answer of Describe the across cultures competency, its key...

Question 18

Which competency includes the knowledge, skills, and abilities to assess personal strengths and weaknesses, set and pursue professional and personal goals, balance work and personal life, and engage in new learning?

Accepted Answer

A)   opportunity
B)   career
C)   self
D)   outcomes

Question 19

When Jeb does strategic planning, he views the company with a worldwide perspective and takes many factors into consideration. Jeb could be described as having

Accepted Answer

A)   a diversity plan.
B)   a worldly view.
C)   a cultural agenda.
D)   a global mind-set.

Question 20

Which competency includes the knowledge, skills, and abilities to use all the modes of transmitting, understanding, and receiving ideas, thoughts and feelings for accurately transferring and exchanging information?

Accepted Answer

A)   self
B)   diversity
C)   communication
D)   across cultures

Exam 1: Learning About Organizational Behavior