Question 1

Characterize the variables in the expectancy model.

Accepted Answer

The first variable is first-level outcomes that are the results of behavior associated with doing the job itself. This would include level of performance, amount of absenteeism, and quality of work. The second variable is second-level outcomes, which are the rewards that first-level outcomes are likely to produce. This might include a pay increase, a promotion, or a dismissal. Expectancy is the third variable and is the belief that a particular level of effort will be followed by a particular level of performance. This ranges from a level of 0, in which you see no chance that a first-level outcome will occur to +1, which indicates certainty that a particular first-level outcome will follow from your behavior. A fourth variable is instrumentality, which is the relationship between first-level outcomes and second-level outcomes. It ranges in value from -1 to +1. The final variable is valence, which an individual's preference for a particular second-level outcome. A positive valence is reflected in respect from coworkers, having job security, and earning enough money to support a family. A negative valence includes being laid off or being passed over for a promotion.

Question 2

Maria wants to book at least three more home parties because if she reaches her goal of ten parties, the company will give her a four-day vacation to Bermuda. What type of motivation does this demonstrate?

Accepted Answer

A)   instrumentality
B)   extrinsic
C)   intrinsic
D)   expectancy B

Question 3

In the expectancy model, the expectancy variable refers to the relationship between first-level outcomes and second-level outcomes.

Accepted Answer

A) True 
 B)False  False

Question 4

As the director of the department, Aaron makes it his job to set all schedules, determine the best method to get the jobs done, and solve all of his employee's problems. He doesn't allow his employees to make any decisions. This is an example of vertical loading.

Accepted Answer

A) True 
 B)False

Question 5

Summarize and show the relationships between the four components of the job characteristics enrichment model.

Accepted Answer

The answer of Summarize and show the relationships between the...

Question 6

Compare and contrast intrinsic and extrinsic motivation and provide examples of each.

Accepted Answer

The answer of Compare and contrast intrinsic and extrinsic motivation...

Question 7

Jacob is never late for work and only misses work if he is ill or on vacation. Which variable in the expectancy model does his behavior represent?

Accepted Answer

A)   expectancy
B)   second-level outcome
C)   instrumentality
D)   first-level outcome

Question 8

When an employee has a job that provides discretion on how to perform a task, this is an example of autonomous motivation.

Accepted Answer

A) True 
 B)False

Question 9

_____ motivation implies that a person is acting because he or she is being pressured to act.

Accepted Answer

A)   Autonomous
B)   Contextual
C)   Vertical
D)   Controlled

Question 10

Explain how contextual factors can enhance or negate employee satisfaction. Provide an example.

Accepted Answer

The answer of Explain how contextual factors can enhance or...

Question 11

List and explain the four assumptions about the causes of behavior in an organization that are the basis for the expectancy model.

Accepted Answer

The answer of List and explain the four assumptions about...

Question 12

In Communication Competency: The Thanks Program at Intuit is an internal program at the company which is credited for giving Intuit the distinction of being

Accepted Answer

A)   a company that values sustainability over workmanship.
B)   one of the 100 best companies to work for in America.
C)   one of the leaders in the recycling industry.
D)   a company that acknowledges the public's part in its success.

Question 13

In Learning from Experience: Howard Schultz, chairman and CEO of Starbucks believes that Starbuck's success is strongly influenced by the extent of its product line and that selling "just coffee" works.

Accepted Answer

A) True 
 B)False

Question 14

In Learning from Experience: Starbucks College Achievement Plan motivates employees because it pays _____ of the tuition for employees who work at least 20 hours a week and earn their college diploma through ASU's online degree program.

Accepted Answer

A)   25%
B)   100%
C)   50%
D)   10%

Question 15

In Teams Competency: The financial company, SEI Investments, believes that team leaders should be selected by

Accepted Answer

A)   human resources.
B)   the hiring principle.
C)   coworkers.
D)   upper management.

Question 16

Chelsea enjoys her job at the retail store. Even though she isn't the manager, she is allowed to make decisions regarding returns and advises the warehouse when additional stock is needed. Which job characteristic does Chelsea enjoy?

Accepted Answer

A)   autonomy
B)   task significance
C)   task identity
D)   job feedback

Question 17

A weekly paycheck and an annual bonus are two types of extrinsic motivation.

Accepted Answer

A) True 
 B)False

Question 18

Which of these is NOT a component of the job characteristics model?

Accepted Answer

A)   task identity
B)   autonomy
C)   job feedback
D)   congruence

Question 19

Charlie was surprised when Marlo's performance dropped after he promoted her to coordinating editor. He didn't realize that Marlo preferred her copy editing job because she enjoyed working with people and not being in charge of people. Charlie should remember that _____ determine motivation.

Accepted Answer

A)   reality
B)   rewards
C)   leaders
D)   perceptions

Question 20

Conrad was excited to learn he received an 8% raise because he had put in many extra hours of work in the past year. Which variable in the expectancy model does this demonstrate?

Accepted Answer

A)   instrumentality
B)   needs
C)   valence
D)   hierarchy

Exam 5: Motivating Employees

Characterize the variables in the expectancy model.

Maria wants to book at least three more home parties because if she reaches her goal of ten parties, the company will give her a four-day vacation to Bermuda. What type of motivation does this demonstrate?

In the expectancy model, the expectancy variable refers to the relationship between first-level outcomes and second-level outcomes.

As the director of the department, Aaron makes it his job to set all schedules, determine the best method to get the jobs done, and solve all of his employee's problems. He doesn't allow his employees to make any decisions. This is an example of vertical loading.

Summarize and show the relationships between the four components of the job characteristics enrichment model.

Compare and contrast intrinsic and extrinsic motivation and provide examples of each.

Jacob is never late for work and only misses work if he is ill or on vacation. Which variable in the expectancy model does his behavior represent?

When an employee has a job that provides discretion on how to perform a task, this is an example of autonomous motivation.

_____ motivation implies that a person is acting because he or she is being pressured to act.

Explain how contextual factors can enhance or negate employee satisfaction. Provide an example.

List and explain the four assumptions about the causes of behavior in an organization that are the basis for the expectancy model.

In Communication Competency: The Thanks Program at Intuit is an internal program at the company which is credited for giving Intuit the distinction of being

In Learning from Experience: Howard Schultz, chairman and CEO of Starbucks believes that Starbuck's success is strongly influenced by the extent of its product line and that selling "just coffee" works.

In Learning from Experience: Starbucks College Achievement Plan motivates employees because it pays _____ of the tuition for employees who work at least 20 hours a week and earn their college diploma through ASU's online degree program.

In Teams Competency: The financial company, SEI Investments, believes that team leaders should be selected by

Chelsea enjoys her job at the retail store. Even though she isn't the manager, she is allowed to make decisions regarding returns and advises the warehouse when additional stock is needed. Which job characteristic does Chelsea enjoy?

A weekly paycheck and an annual bonus are two types of extrinsic motivation.

Which of these is NOT a component of the job characteristics model?

Charlie was surprised when Marlo's performance dropped after he promoted her to coordinating editor. He didn't realize that Marlo preferred her copy editing job because she enjoyed working with people and not being in charge of people. Charlie should remember that _____ determine motivation.

Conrad was excited to learn he received an 8% raise because he had put in many extra hours of work in the past year. Which variable in the expectancy model does this demonstrate?