Question 1

One way human resource managers can keep current on human resource legislation and rulings is to read current business literature such as The Wall Street Journal and Bloomberg Business Week.

Accepted Answer

A) True 
 B)False

Question 2

Part-time workers, seasonal workers, and independent contractors are all examples of contingent workers.

Accepted Answer

A) True 
 B)False

Question 3

Matt is gathering information about the names, ages, education, specialized skills, and capabilities of all of his firm's employees. The information Matt is acquiring suggests he is working on a

Accepted Answer

A)  performance evaluation. 
B)  human resource inventory. 
C)  job description. 
D)  Gantt chart.

Question 4

Which of the following statements identifies a key difference between a job description and a job specification?

Accepted Answer

A)  A job description is concerned with the short-run objectives of a job, but a job specification is concerned with the job's long-run objectives. 
B)  A job description is based on a human resource inventory, while a job specification is the result of a performance appraisal. 
C)  A job description is a statement about the job, while a job specification is a statement about the person who does the job. 
D)  A job description is a brief summary of what a job involves, while a job specification is a detailed and technically complete statement of what a job involves.

Question 5

________ is the process of training and educating employees to become good managers and then developing their managerial skills over time.

Accepted Answer

A)  Management development 
B)  Vestibule training 
C)  Pre-mentoring 
D)  Self-actualization training

Question 6

Most employees who use flextime prefer to work independently of others. In order to accommodate this preference, businesses permit them to clock in and out as they wish, as long as they put in the necessary 40-hour work week. On some days, they may arrive at 6:00 a.m., while on other days they may decide to come in at noon.

Accepted Answer

A) True 
 B)False

Question 7

The second step in human resource planning consists of conducting job analyses. Through observation and research, the manager will collect information on the kinds of things that each job title performs and how they are performed, as well as the skill and knowledge requirements for doing the job.

Accepted Answer

A) True 
 B)False

Question 8

Jared is working in the HR department at a small company. Lately he has been designing a new job application form for his firm. The questions Jared includes on the new form should avoid broad questions about the applicant's beliefs, culture and family background. Instead, it should focus on factors such as the applicant's work experience, education, and career objectives.

Accepted Answer

A) True 
 B)False

Question 9

In just one year, Cheryl developed gall bladder problems and needed surgery; she became a single parent; she willingly moved her older mom in to live with her in order to avoid placing her in a nursing home; and she unexpectedly tore her rotator cuff playing softball. Generally, these are not considered circumstances that impact job performance because they fall outside of the workplace. HR managers need only be concerned with how Cheryl performs when she is at work.

Accepted Answer

A) True 
 B)False

Question 10

Services now exist that allow firms to perform quick background checks of potential employees.

Accepted Answer

A) True 
 B)False

Question 11

Sick-leave pay, vacation pay, pension plans, and health plans that provide additional compensation to employees are called

Accepted Answer

A)  fringe benefits. 
B)  off-schedule salary. 
C)  bonus sharing. 
D)  nonmonetary salaries.

Question 12

For many types of service organizations such as hospitals, hotels, and airlines, the primary cost of operations is

Accepted Answer

A)  establishing and maintaining a presence on the Internet. 
B)  insurance and legal expenses. 
C)  coping with obsolescence that results from the rapid pace of technological change. 
D)  compensation of labor.

Question 13

A reason workers tend to receive fewer promotions than in the past is that

Accepted Answer

A)  most firms now believe hiring people outside the organization is a better way to fill management positions because it brings in new blood. 
B)  the movement toward flatter organizational structures provides fewer opportunities to move upward. 
C)  firms have found that promoting employees can create jealousy and resentment among the workers who are not promoted. 
D)  very few of today's supervisors and lower-level managers have the qualifications needed to move into higher management positions.

Question 14

Dee's performance appraisal allowed the director to evaluate her performance, but also allowed peers and subordinates to provide feedback as well. This type of appraisal is called a(n)

Accepted Answer

A)  vertical appraisal. 
B)  horizontal appraisal. 
C)  global review. 
D)  360-degree review.

Question 15

Marco and Maria work at a prevalent high-tech company. Marco sustained injuries while serving in the Army Reserves. Upon his return, the company provided him and other returning soldiers with ergonomic desks and chairs that accommodate wheelchairs and bad backs. Although Maria is hearing impaired, the company does not need to consider providing her with a headset that magnifies sound because she is the only employee out of 200 requiring this accommodation.

Accepted Answer

A) True 
 B)False

Question 16

Today, human resource management is viewed as a clerical function of keeping personnel records and processing payroll.

Accepted Answer

A) True 
 B)False

Question 17

During an interview, a manager should be careful not to ask the applicant about his or her family or other non-job-related questions, like child care plans.

Accepted Answer

A) True 
 B)False

Question 18

While efforts to train and develop women and minority managers appeal to many firms on the basis of legal and moral considerations, from an economic standpoint, they are rarely cost effective.

Accepted Answer

A) True 
 B)False

Question 19

As new parents, Sean and Molly applied for family medical leave to care for their new infant son. According to U.S. law, Sean and Molly

Accepted Answer

A)  are not paid during the 12-week period that each elects to take. 
B)  are each paid as a half-time employee during the 12-week leave period. 
C)  must each take the full amount of family medical leave time. 
D)  must both be employed in order to qualify for any family medical leave time.

Question 20

In a compressed workweek, employees work more hours each day, but work fewer days each week.

Accepted Answer

A) True 
 B)False

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

One way human resource managers can keep current on human resource legislation and rulings is to read current business literature such as The Wall Street Journal and Bloomberg Business Week.

Part-time workers, seasonal workers, and independent contractors are all examples of contingent workers.

Matt is gathering information about the names, ages, education, specialized skills, and capabilities of all of his firm's employees. The information Matt is acquiring suggests he is working on a

Which of the following statements identifies a key difference between a job description and a job specification?

________ is the process of training and educating employees to become good managers and then developing their managerial skills over time.

The second step in human resource planning consists of conducting job analyses. Through observation and research, the manager will collect information on the kinds of things that each job title performs and how they are performed, as well as the skill and knowledge requirements for doing the job.

Services now exist that allow firms to perform quick background checks of potential employees.

Sick-leave pay, vacation pay, pension plans, and health plans that provide additional compensation to employees are called

For many types of service organizations such as hospitals, hotels, and airlines, the primary cost of operations is

A reason workers tend to receive fewer promotions than in the past is that

Dee's performance appraisal allowed the director to evaluate her performance, but also allowed peers and subordinates to provide feedback as well. This type of appraisal is called a(n)

Today, human resource management is viewed as a clerical function of keeping personnel records and processing payroll.

During an interview, a manager should be careful not to ask the applicant about his or her family or other non-job-related questions, like child care plans.

While efforts to train and develop women and minority managers appeal to many firms on the basis of legal and moral considerations, from an economic standpoint, they are rarely cost effective.

As new parents, Sean and Molly applied for family medical leave to care for their new infant son. According to U.S. law, Sean and Molly

In a compressed workweek, employees work more hours each day, but work fewer days each week.