Question 1

The basic idea behind the organization design of Fayol and Weber was that management wanted to control workers.

Accepted Answer

A) True 
 B)False  True

Question 2

Team participants in a matrix organization model may report to two managers at one time.

Accepted Answer

A) True 
 B)False  False

Question 3

A tall organization structure consists of multiple levels of management.

Accepted Answer

A) True 
 B)False  True

Question 4

Cruz works in the marketing department of a large firm. This is an example of Fayol's division of labor concept.

Accepted Answer

A) True 
 B)False

Question 5

To better organize his lawncare business, Steven is dividing each job into several parts. Mark is the fastest on the riding mower, Manny can rake up every tiny piece left on the lawn, and Steven is a master edger. If he assigns employees to their best strength, what would this action exemplify?

Accepted Answer

A)   job specialization
B)   departmentalization
C)   delegation of authority
D)   economies of scale

Question 6

Joelle, a designer for a business that installs underground sprinkler systems for residential and commercial customers, is experiencing some frustration. She has two bosses, Reid and Bryan, who both share the ownership responsibilities of the business. While Reid is in charge of commercial accounts, Bryan is in charge of residential accounts. Sometimes, however, Reid and Bryan double book Joelle's time, creating irritations and animosity. Since they share managerial responsibility, there is no clear way to decide whose accounts are most important. This type of situation represents a violation of Fayol's principle.

Accepted Answer

A)   division of labor
B)   clarity of objective
C)   priority of assignment
D)   unity of command

Question 7

The line of authority that moves from the top of a hierarchy to the lowest level is called the

Accepted Answer

A)   chain of logic.
B)   chain of command.
C)   organizational design.
D)   delegation of contingent authority.

Question 8

Networking requires transparency to work most effectively.

Accepted Answer

A) True 
 B)False

Question 9

What is a cross-functional, self-managed team? Who would serve on such teams? Why do cross-functional, self-managed teams often lead to networking?

Accepted Answer

The answer of What is a cross-functional, self-managed team? Who...

Question 10

One key to organizational success is to go back to basic principles and build the business on a sound foundation.

Accepted Answer

A) True 
 B)False

Question 11

Benchmarking requires organizations to compare each organizational function against the best in the world.

Accepted Answer

A) True 
 B)False

Question 12

Departmentalization creates an environment in which people are trained in a variety of managerial responsibilities.

Accepted Answer

A) True 
 B)False

Question 13

Job descriptions are an important part of Max Weber's organizational theory.

Accepted Answer

A) True 
 B)False

Question 14

Max Weber's principles of organization were similar to those of Henri Fayol.

Accepted Answer

A) True 
 B)False

Question 15

The proven success of job specialization lies in the fact that

Accepted Answer

A)   it leads to groupthink.
B)   it avoids the pitfalls of division of labor, where workers become removed from thinking conceptually about the business.
C)   it is a detractor to others who are thinking about entering your industry because it successfully creates barriers to entry.
D)   it adds efficiency to the business's operation by identifying tasks that some do better than others.

Question 16

Raven experienced frustration with her new job at Watchful Eyes Security Systems-that is, until she befriended an assistant, Alyssa, who works in another department. Over lunch in the break room, Alyssa shared with Raven the way things really work at Watchful Eyes. Raven quickly learned that

Accepted Answer

A)   what she learned in her business classes didn't really help her in the real world.
B)   an unofficial informal organization exists that she can utilize to help her do her job.
C)   organizational culture can be negative.
D)   not all businesses have a formal organization.

Question 17

Josie recently took a job in the marketing department for Beachside Bagels and Bakery. After just a few days on the job, Josie learned that the company has many layers of management, and seems to have a rule to cover almost every situation. These conditions suggest that Beachside Bagels and Bakery is a(n)

Accepted Answer

A)   cross-functional organization.
B)   decentralized organization.
C)   oligopolistic organization.
D)   bureaucratic organization.

Question 18

Line-and-staff organizations work well in organizations with

Accepted Answer

A)   operations in high-growth industries.
B)   stiff competition.
C)   short product life cycles.
D)   a relatively unchanging environment.

Question 19

Which of the following is true of cross-functional teams?

Accepted Answer

A)   Cross-functional teams are required not to share information across national boundaries.
B)   Employees on the teams are frustrated by organizational rules and regulations.
C)   Cross-functional teams work best when the voice of the customer is brought into the organization.
D)   Cross-functional teams are disbanded once the current project is complete.

Question 20

As a manager of a small clothing store, Archer favors detailed job descriptions, formal rules and regulations, thorough records, and standardized procedures. He also believes that staffing and promotion decisions should be based strictly on the qualifications of the people under consideration. Archer's attitudes suggest that he is strongly influenced by the ideas of

Accepted Answer

A)   Thomas Piketty.
B)   Max Weber.
C)   Karl Marx.
D)   Adam Smith.

Exam 8: Structuring Organizations for Todays Challenges

The basic idea behind the organization design of Fayol and Weber was that management wanted to control workers.

Team participants in a matrix organization model may report to two managers at one time.

A tall organization structure consists of multiple levels of management.

Cruz works in the marketing department of a large firm. This is an example of Fayol's division of labor concept.

To better organize his lawncare business, Steven is dividing each job into several parts. Mark is the fastest on the riding mower, Manny can rake up every tiny piece left on the lawn, and Steven is a master edger. If he assigns employees to their best strength, what would this action exemplify?

The line of authority that moves from the top of a hierarchy to the lowest level is called the

Networking requires transparency to work most effectively.

What is a cross-functional, self-managed team? Who would serve on such teams? Why do cross-functional, self-managed teams often lead to networking?

One key to organizational success is to go back to basic principles and build the business on a sound foundation.

Benchmarking requires organizations to compare each organizational function against the best in the world.

Departmentalization creates an environment in which people are trained in a variety of managerial responsibilities.

Job descriptions are an important part of Max Weber's organizational theory.

Max Weber's principles of organization were similar to those of Henri Fayol.

The proven success of job specialization lies in the fact that

Raven experienced frustration with her new job at Watchful Eyes Security Systems-that is, until she befriended an assistant, Alyssa, who works in another department. Over lunch in the break room, Alyssa shared with Raven the way things really work at Watchful Eyes. Raven quickly learned that

Line-and-staff organizations work well in organizations with

Which of the following is true of cross-functional teams?