Question 1

A firm that wants to reduce its office costs, broaden its base of available talent, and improve job satisfaction could achieve all of these goals by

Accepted Answer

A)  recruiting only from internal sources. 
B)  making greater use of scientific management techniques. 
C)  implementing the Hay system of compensation. 
D)  allowing more workers to work from home.

Question 2

The time when all employees must be present in a flextime plan is referred to as

Accepted Answer

A)  compressed time. 
B)  shared time. 
C)  core time. 
D)  company time.

Question 3

One of the main complaints made by critics of employment tests is that these tests

Accepted Answer

A)  fail to take the interests and personalities of the test takers into account. 
B)  cannot measure basic competencies. 
C)  may discriminate against certain groups. 
D)  take so long to conduct and evaluate that they slow down the selection process.

Question 4

The information contained in performance appraisals helps managers

Accepted Answer

A)  write job descriptions. 
B)  compute the firm's overall performance in terms of a rate of return on investment. 
C)  evaluate job applicants. 
D)  make decisions about promotions, compensation, training, and firing.

Question 5

According to the American with Disabilities Act, which of the following is not an appropriate screening tool?

Accepted Answer

A)  job related knowledge tests 
B)  personality tests 
C)  background investigations 
D)  medical exams

Question 6

Eric is an HR manager at Communication Connections. Which of the following tasks would he perform as a part of the human resource planning process?

Accepted Answer

A)  forecast future human resource requirements for his company 
B)  appraise the performance of individual workers at his company 
C)  establish the budget for the human resource department 
D)  interview potential workers

Question 7

According to the Reaching Beyond Our Borders box, human resource managers will be able to count on the superiority of American business practices as they help manage a global workforce.

Accepted Answer

A) True 
 B)False

Question 8

Internal promotions are a cost-effective way of filling positions within a firm because the employees filling the position are already familiar with the organization's culture and procedures.

Accepted Answer

A) True 
 B)False

Question 9

Most firms today are checking the backgrounds of job applicants more carefully than they did in the past.

Accepted Answer

A) True 
 B)False

Question 10

While talking with a group of family and friends, Caitlin mentions that she was offered an impressive golden handshake by her employer. Which of the following statements is she most likely to make next?

Accepted Answer

A)  "That will teach those guys to discriminate against me." 
B)  "It's great to work for a company that encourages employees to further their education." 
C)  "I've already looked into using some of the money to go on a trip to Europe when I retire." 
D)  "Of course, I would have really preferred to receive money, but just knowing that top executives will take the time to recognize my accomplishments, makes me feel better about my work."

Question 11

The golden handshake is a popular method of firing or dismissing senior members of your workforce.

Accepted Answer

A) True 
 B)False

Question 12

Women often have more trouble finding mentors than men because

Accepted Answer

A)  women are less aware of the way to look for a mentor. 
B)  most successful women who could serve as mentors are so committed to family responsibilities that they do not have time to mentor other women. 
C)  most senior managers who could serve as mentors are male. 
D)  clubs and organizations where most mentoring takes place either exclude women or make it difficult for them to join.

Question 13

Employment tests should focus on general job skills rather than skills that are related directly to the job.

Accepted Answer

A) True 
 B)False

Question 14

On-the-job training is best suited for jobs that are easily learned or require the employee to perform repetitive physical tasks.

Accepted Answer

A) True 
 B)False

Question 15

Bryan is a HR manager and is very concerned about the high cost of labor turnover. A good way for his firm to eliminate high turnover costs is to establish a policy of hiring contingent workers.

Accepted Answer

A) True 
 B)False

Question 16

Sarah is a human resource manager with Innovative Industries. Her current assignment is to revise and update Innovative's employment testing procedures. Sarah should

Accepted Answer

A)  design tests that are directly related to an applicant's ability to perform the job. 
B)  write tests sufficiently difficult that only a small fraction of qualified workers can pass them. 
C)  design tests that measure general aptitudes rather than ability to do the job. 
D)  inform her superiors that such tests are now illegal.

Question 17

Michael is a worker at a large discount retailer and his wife works at a national bank with several branches. They recently adopted a child and agreed that each would take six weeks of leave from work in order to care for the child. According to the Family and Medical Leave Act, one, but not both, are eligible for leave.

Accepted Answer

A) True 
 B)False

Question 18

Employment testing

Accepted Answer

A)  was declared illegal by the EEOC in 1989, because it was often used to discriminate against women and minorities. 
B)  is legal, but is a very poor predictor of worker performance. 
C)  should be directly related to the job. 
D)  should focus on the most basic and general skills rather than on skills directly related to the job.

Question 19

The appropriate term for employees whose skills and knowledge go beyond their current work environment and work responsibilities is underemployed workers.

Accepted Answer

A) True 
 B)False

Question 20

Online training courses are sometimes also called

Accepted Answer

A)  contingency training. 
B)  synchronized training. 
C)  distance training. 
D)  vestibule training.

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

A firm that wants to reduce its office costs, broaden its base of available talent, and improve job satisfaction could achieve all of these goals by

The time when all employees must be present in a flextime plan is referred to as

One of the main complaints made by critics of employment tests is that these tests

The information contained in performance appraisals helps managers

According to the American with Disabilities Act, which of the following is not an appropriate screening tool?

Eric is an HR manager at Communication Connections. Which of the following tasks would he perform as a part of the human resource planning process?

According to the Reaching Beyond Our Borders box, human resource managers will be able to count on the superiority of American business practices as they help manage a global workforce.

Internal promotions are a cost-effective way of filling positions within a firm because the employees filling the position are already familiar with the organization's culture and procedures.

Most firms today are checking the backgrounds of job applicants more carefully than they did in the past.

While talking with a group of family and friends, Caitlin mentions that she was offered an impressive golden handshake by her employer. Which of the following statements is she most likely to make next?

The golden handshake is a popular method of firing or dismissing senior members of your workforce.

Women often have more trouble finding mentors than men because

Employment tests should focus on general job skills rather than skills that are related directly to the job.

On-the-job training is best suited for jobs that are easily learned or require the employee to perform repetitive physical tasks.

Bryan is a HR manager and is very concerned about the high cost of labor turnover. A good way for his firm to eliminate high turnover costs is to establish a policy of hiring contingent workers.

Sarah is a human resource manager with Innovative Industries. Her current assignment is to revise and update Innovative's employment testing procedures. Sarah should

Employment testing

The appropriate term for employees whose skills and knowledge go beyond their current work environment and work responsibilities is underemployed workers.

Online training courses are sometimes also called