Question 1

Which of the following is not an objective measure of a donut baker's job performance?

Accepted Answer

A)  The number of complaints received about donuts produced during the baker's shift 
B)  The number of donuts produced during the baker's shift 
C)  The number of donuts not sold at the end of the day 
D)  The supervisor's rating of the baker's time management

Question 2

Allowing employees time to set specific goals has been shown to lead to ____.

Accepted Answer

A)  more organizational citizenship behaviors 
B)  better job performance 
C)  fewer critical incidents 
D)  a decrease in absenteeism

Question 3

Bonnie is researching various training methods to determine which would be best to establish for her company.She discovers that ____ training is associated with greater learning and retention than ____ training.

Accepted Answer

A)  objective; subjective 
B)  subjective; objective 
C)  massed; distributed 
D)  distributed; massed

Question 4

Judith wants to know whether her organization's employee training program leads to actual improvements in job performance.In other words,Judith is interested in ____ criteria.

Accepted Answer

A)  performance-level 
B)  trainee-learning 
C)  behavior-focused 
D)  training-level

Question 5

If an employer is using critical incidents to evaluate employee performance at a restaurant,all of the following would be examples except "____."

Accepted Answer

A)  listens patiently to customer complaints 
B)  asks how customers are doing before taking their order 
C)  returns to table after food is served to check on customers 
D)  friendly customer service

Question 6

As a job applicant at Quahog Insurance,Lois must complete a situational judgment test.For the test,she views a video about various workplace scenarios and then must describe how she would respond if she was in that situation.According to the textbook,such tests are utilized ____.

Accepted Answer

A)  to serve more and more as a replacement for standard intelligence tests 
B)  as supplements to cognitive and personality tests 
C)  as a test of the applicant's level of job-relevant knowledge 
D)  to predict a range of behaviors from absenteeism to organizational citizenship behaviors

Question 7

As part of a job analysis,an industrial and organizational psychologist describes the particular tasks involved in doing the job.The psychologist is using a(n)____ approach to job analysis.

Accepted Answer

A)  job-oriented 
B)  person-oriented 
C)  emotion-focused 
D)  problem-focused

Question 8

H.E.Pennypacker recently picked up a copy of "Recruiting for Dummies." He thumbs through the chapter on attracting job candidates and discovers that all of the following are common methods for attracting job candidates except ____.

Accepted Answer

A)  actively recruiting workers with good reputations from rival companies 
B)  newspaper advertisements 
C)  posting jobs on recruitment websites 
D)  interviewing graduating seniors on college campuses

Question 9

Which statement regarding the limitations of actual criteria is false?

Accepted Answer

A)  An actual criterion is usually incomplete. 
B)  Actual criteria tend to be harder to measure than theoretical criteria. 
C)  An actual criterion may be affected by factors other than an employee's performance. 
D)  The problems associated with using an actual criterion can be minimized by using several actual criteria.

Question 10

Jim works at a distribution center as a warehouse manager.Because of the nature of his job,he works on a rotating shift.For the next three months,he and his employees will be working the third shift (during the night).Because of their rotating work schedule,Jim and his workers are at risk of all of the following except ____.

Accepted Answer

A)  disruptions to their circadian rhythms 
B)  fatigue and irritability 
C)  instrumental aggression 
D)  reduced cognitive sharpness

Question 11

Doctor Jen Etticks researches how genetic factors influence behavior and attitudes in the workplace.Her recent study of the influence of genetics on job satisfaction will most likely suggest that genetics ____.

Accepted Answer

A)  heavily influence job satisfaction 
B)  influence workers' characteristics, which can influence job satisfaction 
C)  have no influence on job satisfaction 
D)  influence job satisfaction in identical twins only

Question 12

Theo is an industrial and organizational psychologist.As a researcher in the field,Theo's main goals are least likely to include ____.

Accepted Answer

A)  promoting effective job performance 
B)  improving the health and well-being of employees 
C)  designing equipment to minimize injury 
D)  improving the safety of employees

Question 13

Graphic rating forms are ____ susceptible to a supervisor's errors and biases as compared to behavior-focused rating forms.

Accepted Answer

A)  more 
B)  less 
C)  equally 
D)  more or less

Question 14

The managers of Honex Corporation create a series of activities that will help employees see how the methods learned at the monthly training program can be applied when they return to their work stations.In other words,the managers want to promote the program's ____.

Accepted Answer

A)  transfer of training 
B)  task-oriented focus 
C)  feedback assessment 
D)  critical incidents

Question 15

A psychologist is trying to determine the usefulness of a particular assessment method for predicting an employee's actual job performance.The psychologist is conducting a(n)____.

Accepted Answer

A)  job analysis 
B)  assessment center 
C)  graphic rating form 
D)  validity study

Question 16

Tyra is participating in a job interview in which she is being asked a specific set of questions in a predetermined order.Rudy is participating in an interview in which he is being asked open-ended questions and engaging in informal conversation.Tyra is participating in a(n)____ interview,and Rudy is participating in a(n)____ interview.

Accepted Answer

A)  unstructured; structured 
B)  structured; unstructured 
C)  subjective; projective 
D)  projective; subjective

Question 17

As a supervisor,if Becca is demonstrating the leniency error,she would ____.

Accepted Answer

A)  rate Sue as "satisfactory" and Frank as "excellent" in all categories 
B)  rate every staff member on the upper end of every performance category 
C)  rely more heavily on subjective measures than objective measures 
D)  rely on employee self-reports rather than conducting her own appraisal

Question 18

Of the following people,who would be least likely to report satisfaction in their job?

Accepted Answer

A)  Alvin, who is required to perform a different set of tasks each day. 
B)  Betty, who has little structure in how her work schedule is organized. 
C)  Caleb, who has relative freedom in deciding how she achieves her goals. 
D)  Diedra, who feels she doesn't have the knowledge to perform successfully.

Question 19

Before recruiting new employees for a growing company,an I/O psychologist will be least likely to ____.

Accepted Answer

A)  conduct an analysis of how many people are needed in each position now and in the future 
B)  determine the right employee-to-customer ratio for efficient operation 
C)  calculate the intensity of demand for employees in various occupations 
D)  utilize assessment centers to determine what KSAOs are in highest demand

Question 20

Ray Stokes is a supervisor in a local factory.When Ray appraises his employees' performance,he often exhibits the halo effect.In other words,Ray ____.

Accepted Answer

A)  rates all the employees in an organization as "satisfactory" or better 
B)  gives an employee the same rating on nearly all dimensions 
C)  ignores an employee's critical incidents 
D)  uses objective measures only when they are to the benefit of the employees

Exam 17: Industrial and Organizational Psychology