Question 1

A training needs assessment is least likely to include ____.

Accepted Answer

A)  looking at job analysis reports 
B)  determining the need for future assessment centers 
C)  giving employees a chance to describe the training they desire 
D)  analyzing the goals of the organization

Question 2

Elias is establishing theoretical criteria for a set of job performance appraisals he will be conducting.Elias should be aware of the limitations of theoretical criteria.For instance,theoretical criteria ____.

Accepted Answer

A)  tend to be subjectively construed by the person conducting the appraisal 
B)  provide vague outcomes that do not indicate how the behavior will be measured 
C)  are not as useful when appraising work teams as compared to appraising individuals 
D)  have not yet been verified statistically with validation studies

Question 3

Leader-member exchange theory suggests that ____ experience more job satisfaction than ____.

Accepted Answer

A)  younger workers; older workers 
B)  older workers; younger workers 
C)  in-groups; out-groups 
D)  out-groups; in-groups

Question 4

Innitech has hired Bob,a consultant,to complete a job analysis for the company's computer technician positions.To complete this task,Bob must specifically define the ____.

Accepted Answer

A)  manner in which the employee will be compensated 
B)  relative position of the job in the company hierarchy 
C)  financial impact of the job on the company 
D)  tasks involved in the job and the qualities of the person needed to do the job

Question 5

Leaders tend to supervise out-group employees by giving them ____ structure and ____ consideration.

Accepted Answer

A)  low; low 
B)  low; high 
C)  high; low 
D)  high; high

Question 6

Maggie reads through a manual about employer practices and law.She looks up in the middle of her reading and says,"Hey,I just learned something new.This book states that in some states,an employer is not prohibited from discriminating on the basis of a job candidate's ____."

Accepted Answer

A)  age 
B)  ethnicity 
C)  gender 
D)  sexual orientation

Question 7

Hollie is conducting a job analysis for each position at the Dunder Mifflin Paper Company.Hollie has decided to take a person-oriented approach to each job analysis,which means she will include a description of all of the following except ____.

Accepted Answer

A)  the tasks involved in doing a job 
B)  the knowledge that an employee must possess 
C)  the employees' potential for learning a skill 
D)  the skills that an employee must possess

Question 8

Medical professionals receive on-going training about appropriate safety procedures known as ____ to ensure their workplace has a strong ____.

Accepted Answer

A)  critical incidents; presence of organizational citizenship 
B)  universal precautions; presence of organizational citizenship 
C)  critical incidents; climate of safety 
D)  universal precautions; climate of safety

Question 9

A global approach to measuring job satisfaction includes assessing employee attitudes ____.

Accepted Answer

A)  at several times during the year to obtain a response pattern 
B)  about their job in general 
C)  about each aspect of their job 
D)  at one moment to get a snapshot assessment

Question 10

At an executive meeting,several managers are discussing the issue of transfer of training.Transfer of training typically refers to the ease with which knowledge and skills are transferred from ____.

Accepted Answer

A)  one employee to another 
B)  a training program to the workplace 
C)  one workplace scenario to another 
D)  massed training to distributed training sessions

Question 11

One aspect of a training needs assessment is a personal development plan.These plans are useful to evaluate ____.

Accepted Answer

A)  performance goals to be reviewed at the next annual review 
B)  how to best cultivate relationship-motivated leaders 
C)  a person's strengths and weaknesses 
D)  methods for improving or maintaining job satisfaction

Question 12

Phil just received a written evaluation from his supervisor that provides feedback about various aspects of Phil's work.Phil just received a(n)____.

Accepted Answer

A)  validation study 
B)  job analysis 
C)  assessment center 
D)  job performance appraisal

Question 13

Goal setting theory is quite useful in motivating employees,assuming that the goals ____.

Accepted Answer

A)  are easily achieved 
B)  are chosen or accepted by the employees 
C)  are not too specific 
D)  come with a reward valued by the employees

Question 14

Fikayo,an I/O psychologist,wants to measure a job candidate's personal characteristics.Fikayo is least likely to use ____.

Accepted Answer

A)  psychological tests 
B)  job applicant interviews 
C)  graphic rating forms 
D)  assessment centers

Question 15

Which tool is most commonly used for job analysis?

Accepted Answer

A)  electronic monitoring to measure employee productivity 
B)  assignment of specially trained job analysts to observe employees 
C)  questionnaires that ask current employees to describe their jobs 
D)  standardized testing that assess employee competence

Question 16

If an employer wanted to evaluate an employee training session using trainee-learning criteria,that employer would most likely ____.

Accepted Answer

A)  examine whether the trainees' productivity increases 
B)  commission experimental research on its training program 
C)  ask the trainees to fill out questionnaires about whether they enjoyed the training session 
D)  test each trainee's knowledge and skill in the areas covered by the training material

Question 17

Almeda,the CEO of In-Design,is considered highly inspirational.She has a great vision of success,which draws in her employees to make extraordinary efforts to help her achieve the goals of the company.Almeda is considered a ____ leader.

Accepted Answer

A)  charismatic 
B)  task-motivated 
C)  transactional 
D)  relationship-motivated

Question 18

At her new employee training,Melissa not only learns specific techniques for working with her clients,but she also receives an overview of why it's important to foster long-term clients.Melissa feels she has benefited from the big picture presentation,otherwise known as ____.

Accepted Answer

A)  massed distribution 
B)  existence, relatedness, and growth dimensions 
C)  training in general principles 
D)  organizational citizenship behaviors

Question 19

Mr.Belding,principal of Bayside High School,wants to know if Miss Bliss,one of his teachers,is satisfied with her job.He remembers that she is always early to work,stays late to work with her struggling students,and hasn't called in sick the entire year.Based on his observations,Mr.Belding seems to be focusing on the ____ component of Miss Bliss' job satisfaction.

Accepted Answer

A)  cognitive 
B)  relatedness 
C)  behavioral 
D)  emotional

Question 20

Marietta is experiencing an increase in dissatisfaction with her job and negative feelings about her workplace.Probably a significant factor in her experience of increased stress is ____.

Accepted Answer

A)  engaging in counterproductive work behaviors 
B)  having too much flexibility in her schedule 
C)  a genetic predisposition toward hostility 
D)  having no control over her work situation

Exam 17: Industrial and Organizational Psychology