Question 1

In evaluating an employee's job performance,all of the following are considered examples of subjective measures except ____.

Accepted Answer

A)  numerically rating an employee on dimensions of organization and dependability 
B)  the number of parts a manufacturing employee constructs 
C)  rating an employee for a specific behavior, such as greeting customers with a smile 
D)  self-report questionnaires completed by the employee

Question 2

If a company wishes to use performance-level criteria to evaluate their training program,the managers would be interested in ____.

Accepted Answer

A)  employee feedback following the training 
B)  comparing their employees' increase in knowledge with those of a control group 
C)  observing an increase in the quality of service employees provide 
D)  measuring their employees' learning immediately following the training

Question 3

Autonomous work groups are least likely to feature ____.

Accepted Answer

A)  members who participate in hiring and firing decisions 
B)  rotating job duties 
C)  members who design and order their own tools 
D)  managers who supervise the groups

Question 4

Due to increasing costs in hiring practices,your boss asks you to find out if any dimensions of personality have been positively linked to job performance.This finding may help in creating a future assessment for job applicants.After some research,you discover that ____ has been linked to job performance across many occupations.

Accepted Answer

A)  openness 
B)  conscientiousness 
C)  extraversion 
D)  agreeableness

Question 5

Describe the characteristics of effective leaders in the workplace.

Accepted Answer

The answer of Describe the characteristics of effective leaders in...

Question 6

Research has consistently shown that ____ interviews are far more effective in leading to good hiring decisions,mostly because they focus more on ____.

Accepted Answer

A)  unstructured; job-related knowledge and skills 
B)  structured; the candidate's presentation style and appearance 
C)  unstructured; the candidate's presentation style and appearance 
D)  structured; job-related knowledge and skills

Question 7

The best conclusion that can be drawn from research on job satisfaction and job performance is that ____.

Accepted Answer

A)  job satisfaction causes good performance 
B)  there is a positive correlation between job satisfaction and performance 
C)  high performance levels create job satisfaction 
D)  there is a negative correlation between job satisfaction and performance

Question 8

An employee would be most likely to file a grievance against which supervisor?

Accepted Answer

A)  Arlene, who is low on consideration 
B)  Britta, who is high on initiating structure 
C)  Charlie, who is low on consideration and high on initiating structure 
D)  Desi, who is high on consideration and low on initiating structure

Question 9

Relationship-motivated leaders tend to be high on the dimension known as ____,while task-motivated leaders tend to be high on the dimension known as ____.

Accepted Answer

A)  initiating structure; consideration 
B)  consideration; initiating structure 
C)  relatedness; growth 
D)  growth; relatedness

Question 10

A manager at a clothing store needs to hire more sales associates,but is worried about hiring employees who might be inclined to steal.To ease her mind,the manager should administer ____ tests to job applicants.

Accepted Answer

A)  intelligence 
B)  job-relevant knowledge 
C)  integrity 
D)  unstructured

Question 11

Renni is designing a job performance appraisal for her company that assesses how well an employee is doing his or her job.From this basic theoretical criterion,Renni will most likely ____.

Accepted Answer

A)  determine which one actual criterion best matches the theoretical criterion 
B)  utilize a global approach to establish an operational definition of performance 
C)  recommend several actual criteria that will best measure an employee's performance 
D)  utilize a facet approach to determine the most important aspects of performance

Question 12

Nora is an author who has spent the last six months writing a novel.Now that she has finished the novel,she is spending time catching up with family and friends.Nora's behavior is best explained by ____ theory.

Accepted Answer

A)  existence, relatedness, growth 
B)  goal-setting 
C)  leader-member exchange 
D)  expectancy

Question 13

Han Sol is studying employee motivation.She develops an interest in the expectancy theory,which seeks to explain how cognitive processes affect the impact of salary or other rewards of employee behavior.The main assumption of this theory is that ____.

Accepted Answer

A)  behavior at work is affected by workers' intentions to achieve specific goals 
B)  employees behave in accordance with what results they anticipate their actions to bring and how much they value those results 
C)  people must at least partially satisfy lower level needs before they will be motivated by higher level goals 
D)  the most motivating goals tend to be those that are challenging but not so difficult as to be impossible

Question 14

During a training session,Dawn had to act out a scenario in which she responded to an angry customer complaint.After the scenario,the training director pointed out a few constructive suggestions in which she could improve her technique.This is an example of ____.

Accepted Answer

A)  a facet critique 
B)  feedback 
C)  overlearning 
D)  leniency error

Question 15

Phil Morris is an I/O psychologist hired to determine if a healthy living seminar delivers the outcomes the creators intended.Phil asks attendees to answer a bank of questions prior to the seminar.Afterward,an alternate version of the questions is given to see what learning has taken place.Phil is assessing ____.

Accepted Answer

A)  overlearning 
B)  trainee-learning criteria 
C)  sequencing of training 
D)  facet outcomes

Question 16

At Hartford Hospital,the medical staff undergo continuous training to ensure that they are not only highly competent but can also work cohesively without much thought.This _____ is critical to saving the lives of patients when the emergency room fills up.

Accepted Answer

A)  overlearning 
B)  global approach 
C)  massed practice 
D)  formal reasoning

Question 17

LaTanya is studying characteristics of leadership across cultures and countries.She finds that a willingness to take risks is considered ____.

Accepted Answer

A)  a positive leadership trait in virtually all countries 
B)  a negative leadership trait in virtually all countries 
C)  a positive leadership trait in some countries and a negative leadership trait in others 
D)  a positive leadership trait in the United States, but not in any other countries

Question 18

Executives at MacDowell's restaurant have asked human resources to evaluate the effectiveness of the company's training program.The human resources team is least likely to use ____ to evaluate the effectiveness of its training program.

Accepted Answer

A)  experimental research 
B)  training-level criteria 
C)  trainee learning criteria 
D)  performance-level criteria

Question 19

An employer asks a job candidate to engage in an exercise in which the candidate is to play the role of a manager who must discipline a problem employee.The employer is using a(n)____.

Accepted Answer

A)  personality test 
B)  assessment center 
C)  job applicant interview 
D)  job performance appraisal

Question 20

David Brent,manager at Wernam-Hogg,is using employee appraisal forms when conducting employee reviews.These forms consist of a list of behaviors such as "contributes during meetings" and "keeps co-workers informed of progress." Such behaviors are known as ____.

Accepted Answer

A)  performance-level criteria 
B)  critical incidents 
C)  actual criteria 
D)  objective measures

Exam 17: Industrial and Organizational Psychology