Matching
Patients will go through several stages before selecting a dentist.Match each stage with its corresponding impression.
Premises:
The dental team is professional and happy.
The dental practice has a memorable and pleasing name.
The first appointment went smoothly.
The Web site looks professional and is easy to navigate.
The office is easy to find.
The phone is answered quickly and the receptionist is friendly.
The advertisements are appealing.
The reception area is comfortable and clean.
Responses:
Investigation stage
Initial contact stage
Final decision stage
Confirmation of initial impression stage
Correct Answer:
Premises:
Responses:
The dental team is professional and happy.
The dental practice has a memorable and pleasing name.
The first appointment went smoothly.
The Web site looks professional and is easy to navigate.
The office is easy to find.
The phone is answered quickly and the receptionist is friendly.
The advertisements are appealing.
The reception area is comfortable and clean.
Premises:
The dental team is professional and happy.
The dental practice has a memorable and pleasing name.
The first appointment went smoothly.
The Web site looks professional and is easy to navigate.
The office is easy to find.
The phone is answered quickly and the receptionist is friendly.
The advertisements are appealing.
The reception area is comfortable and clean.
Responses:
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