Question 1

An instructor is preparing to teach a class that requires a component break down demonstration. After arriving, the instructor is told by the client that this class will be taught as lecture only. Who is responsible for preventing this type of conflict in the future?

Accepted Answer

A)  The instructor's contract manager because pre-course student assessments should have addressed this need. 
B)  The instructor because a pre-course classroom setup assessment should have been conducted. 
C)  The client's training manager because they should know how to properly deliver this training. 
D)  The client's training coordinator because they should setup that class according to delivery method normally used for the topic.

Question 2

While the class is working on training modules, the instructor intermittent polls them to determine their pace in relationship to the daily objectives. Which of the following BEST describes what skill the instructor is demonstrating?

Accepted Answer

A)  Determine and apply appropriate motivational strategies for individual learners, 
B)  Provide assistance for learners to identify and achieve initial, intermediate and terminal objectives. 
C)  Control the flow and timing of the course based on learner needs ensuring that objectives are covered, 
D)  Monitor learner comfort level during the use of participatory activities.

Question 3

During a training session, the trainer becomes aware that a student in the first row of the class appears to be having difficulty viewing material displayed on the screen in the front of the classroom. Which of the following actions should the trainer perform FIRST?

Accepted Answer

A)  Stop using the screen to present the slides for class 
B)  Discontinue using the slides 
C)  On the next break print out the slides for the students 
D)  Turn the lights off in the classroom to allow better viewing of the slides

Question 4

A contract instructor is preparing training materials for a corporate client. The corporate client has supplied standardized material, but wishes to tailor it for their particular needs. Which of the following steps would BEST address this situation?

Accepted Answer

A)  Use the standardized material and supply the learners with supplemental visual aids, 
B)  Modify the standardized materials as necessary to suit the expectations of the corporate client. 
C)  Use the standardized material and explain how this material will be sufficient to meet their needs 
D)  Ask the corporate client to supplement the material after the class.

Question 5

An instructor often receives feedback that learners do not feel involved during the course. To improve the presentation, the instructor has decided to incorporate additional opportunities for learners to become involved in the course. Which of the following is the MOST effective change for the instructor to implement?

Accepted Answer

A)  Ask closed-ended questions that will likely provide an opportunity for more in the group to get involved. 
B)  Ask rhetorical questions to involve the entire group by getting them to think deeply, this practice can add emphasis to what is being discussed. 
C)  Ask effective, clear, logically sequenced open-ended questions; this will increase learner involvement. 
D)  Ask questions and allow learners to call out the answer without calling on anyone specific to ensure all are involved.

Question 6

A learner is consistently questioning their performance during a lab activity and needs the instructor's approval. The instructor observes that the learner is very hesitant to do the lab steps but completes the work correctly. Which of the following would the instructor do to BEST aid the learner?

Accepted Answer

A)  Immediately go back to observe the learner when lab activity is required 
B)  Help other learners first then go to the one learner. 
C)  Allow time before or after class for the learner to complete the activities. 
D)  Reaffirm the correct abilities of the learner

Question 7

The MOST important key to setting motivational goals for the classroom is to set the goal:

Accepted Answer

A)  So it is just out of reach of all the learners. 
B)  So it is reasonably achievable by everybody. 
C)  Low enough that everyone succeeds. 
D)  So only the best can achieve it.

Question 8

After teaching a very long block of instruction before lunch, the instructor wants to check how well the learners have learned the material. Which of the following methods is the BEST to accomplish this goal?

Accepted Answer

A)  Have the learners answer review questions about the block of instruction 
B)  Have each learner recite what was said during the block of instruction 
C)  Give the learners home work that night and go over it the next day 
D)  Put the learners in groups to discuss the instruction that was taught.

Question 9

An instructor is preparing to deliver a course in leadership effectiveness. One of the exercises causes a concern. The instructor has conducted this type of exercise before and it generally has poor results. The BEST option for the instructor is to:

Accepted Answer

A)  Schedule a brief meeting with the development team to understand the purpose of the exercise. 
B)  Meet with the development team to provide feedback on past experiences, 
C)  Conduct the class and skip the exercise entirely. 
D)  Modify the exercise to one the instructor likes better.

Question 10

An instructor is preparing an application form for a new class which presents intermediate level material on a particular topic. Which of the following information should be included on the form?

Accepted Answer

A)  The students' education level 
B)  The students' gender 
C)  The students' experience 
D)  The students' employer

Question 11

An internal instructor is completing a review of the first draft of a new sales course. The instructor notices that participants will be asked to implement new job responsibilities as part of the course. The instructor also knows that this change has not been announced, and is not aware of any plans for the announcement. Which of the following is the BEST course of action for the instructor to take?

Accepted Answer

A)  Ask the sponsors of the program to release an employee communication plan regarding the changes 
B)  Develop a plan for how to overcome the likely resistance in the classroom. 
C)  Talk to a few employees who will be attending the session to get their take on the changes. 
D)  Continue to prepare for the course as planned.

Question 12

During a computer software training class the projector fails. Which of the following should the instructor do FIRST?

Accepted Answer

A)  Attempt to quickly fix the projector. 
B)  Move the class to another room. 
C)  Take a class break and find another projector. 
D)  Cancel the class and reschedule for a later date.

Question 13

Right after a break in a classroom setting, a learner asks for a broader explanation of the last topic discussed. After a more detailed explanation, the learner states, "I'm still not seeing that." Which of the following should the instructor do to bring clarity to the topic?

Accepted Answer

A)  Use a whiteboard or flip chart to draw a graphic that illustrates the concept. 
B)  Redirect the question to the class using active listening. 
C)  Ask the learner to remain after class to discuss the concept further. 
D)  Ask the learner. "Which aspect can I help explain further?"

Question 14

A learner asks a question and the instructor gives a response. Which of the following should the instructor do NEXT?

Accepted Answer

A)  Use non-verbal communication as verification. 
B)  Ask other learners for verification of the answer. 
C)  Ask the learner. "Did I answer your question?" 
D)  Ask the learner to reference the technical manual for verification.

Question 15

An instructor is delivering a course session that has a large amount of content and the allotted delivery time is short. Which of the following question types is BEST for this situation?

Accepted Answer

A)  Probing 
B)  Closed-ended 
C)  Higher order 
D)  Open-ended

Question 16

Prior to a course an instructor remembers that learners always challenge a topic's technical accuracy. Which of the following actions should the instructor take in order to avoid this?

Accepted Answer

A)  Allow the learners to decide on a resolution. 
B)  Omit the topic from the course. 
C)  Tell the learners that controversy on this topic is normal 
D)  Produce authoritative references.

Question 17

While the trainer is performing administrative functions at a desk, a student approaches the trainer and asks a question. Which of the following employs active listening?

Accepted Answer

A)  Stop working and focus on the student asking the question. 
B)  Continue working while listening to the student. 
C)  Focus on the student behind the one asking the question. 
D)  Stare at the student while listening to the question.

Question 18

An instructor is delivering a course with limited time and has learners with various skill levels. Which of the following would the instructor do to BEST follow up any needs of the learners?

Accepted Answer

A)  Offer fee based consulting for the program 
B)  Divide the class into groups with similar skill sets 
C)  Provide additional material on the technology 
D)  Contract for additional training time

Question 19

An instructor is previewing the class materials for a course. The instructor notices that a method to monitor learner progress is not included with the course materials. Which of the following should the instructor do NEXT?

Accepted Answer

A)  Administer a survey following the course to gauge learner understanding. 
B)  Encourage learners to enroll in a subsequent class to reinforce all of the material covered. 
C)  Immediately consult the client to determine why a method to monitor learner progress was not included. 
D)  Develop appropriate questions to be included during the course to monitor the progress of all learners.

Question 20

After presenting a new topic, the instructor initiates a class discussion based on the presentation. The discussion is designed to enhance learner understanding and stimulate interest in the topic. Which of the following BEST describes the skill demonstrated by the instructor1?

Accepted Answer

A)  The instructor selected and implemented appropriate delivery methods 
B)  The instructor used a variety of question types and techniques 
C)  The instructor used appropriate instructional media 
D)  The instructor used active listening techniques to facilitate learning

Exam 17: CompTIA CTT+ Essentials