Question 1

Which of the following BEST describes the advantages of open-ended questions?

Accepted Answer

A)  It creates opportunities for learners to contribute to the discussion and apply course content. 
B)  It keeps all of the learners engaged and prepared to answer a question. 
C)  It is less likely that the learners will answer them incorrectly. 
D)  It enables a less knowledgeable instructor to question a class.

Question 2

When delivering a class for a group that contains primarily kinesthetic learners, it is important to:

Accepted Answer

A)  Let each participant tell their own story about how they have applied the course content. 
B)  Share many examples of how the content should be used. 
C)  Allow for sufficient practice time. 
D)  Have the participants brainstorm ideas for content application.

Question 3

An instructor is conducting a virtual classroom with an international audience and finds that any single method used for delivery of the material leaves about a third of the learners uninvolved. Which of the following is the BEST course of action?

Accepted Answer

A)  Send out a public message to the class asking which method of delivery is working best for the class 
B)  Send out a private message to each learner asking which method of delivery is working best for them 
C)  Query for commonalities amongst the learners, 
D)  Continue to use multiple means of delivery

Question 4

Which of the following would BEST identify a need for additional explanation?

Accepted Answer

A)  Learners' poor evaluation of the course delivery 
B)  Learners' promptness to class 
C)  Learners' questions and comments 
D)  Learners' evaluation of the course design 
E)  Learners' body language

Question 5

An instructor is presenting to a class and notices that a particular learner is not paying attention; however, when the instructor gives a pop quiz, this learner earns the best grade. Which of the following BEST describes the situation?

Accepted Answer

A)  The quiz did not cover the class concepts effectively 
B)  The learner has mastery of the information tested. 
C)  The quiz motivated the learner. 
D)  The answers to the pop quiz were distributed prior to class

Question 6

The trainer is teaching a class unexpectedly comprised of students who speak a different language than the instructor. By the first break it is obvious many of the students are having trouble understanding the instruction. Which of the following is the NEXT step for the trainer?

Accepted Answer

A)  Be sure to enunciate all appropriate jargon and acronyms so the students learn the material 
B)  Speak very slowly and distinctly so the students cannot misunderstand 
C)  Reschedule the class until proper accommodations can be made for the students 
D)  Speak with those who arranged for the class to discuss appropriate options

Question 7

To illustrate a point, the trainer uses a joke that the class does not understand. Which of the following should the trainer do next?

Accepted Answer

A)  Attempt to save the situation by telling another joke 
B)  Pretend nothing happened and continue with the lesson 
C)  Retell the joke explaining its punch line 
D)  Decide not to use humor in future presentations

Question 8

Certain business practices are driven by scenarios that are centered on performing specific tasks. The BEST delivery method would be:

Accepted Answer

A)  Lecture 
B)  Role play 
C)  Discussion 
D)  Brainstorm

Question 9

During a tedious technical exercise the instructor notes that the learners are nervous and apprehensive about starting. Which of the following should the instructor do?

Accepted Answer

A)  Reassure everyone that they will perform well and monitor their progress on a more personal basis. 
B)  Give the learners extra time to complete the exercise. 
C)  Present the lecture portion again to reinforce the exercise and then follow up with a question and answer session. 
D)  Tell a humorous story to make the learners feel more comfortable during the exercise.

Question 10

Several learners in a training class are very motivated to help the instructor and other learners with a project. Other learners in the class seem not motivated to learn about the project. Which of the following can the instructor do to motivate all the learners?

Accepted Answer

A)  Take the non-motivated learners aside and inform them they will fail the course without participation. 
B)  Add more visual interest to the course to hopefully motivate all the learners 
C)  Focus on the motivated learners and offer them incentives. 
D)  Encourage all the learners and pair the motivated learners with the non-motivated learners.

Question 11

During a classroom demonstration that uses a shared desktop program, the computer network becomes unavailable. After several attempts to resolve the issue the network remains unavailable. Which of the following is the BEST option to continue with the demonstration?

Accepted Answer

A)  Have the facilities coordinator provide a projector. 
B)  Continue with the demonstration with all learners looking at the instructor's screen, 
C)  Continue the demonstration by explaining what is on the instructor's screen. 
D)  Postpone the class until the network becomes available.

Question 12

When a company provides training for their employees, which category on an evaluation will be MOST beneficial to the instructor?

Accepted Answer

A)  Business results 
B)  Environment 
C)  Learning effectiveness 
D)  Courseware

Question 13

An instructor asks a class if they understand the material being covered. Which of the following BEST describes the skill the instructor is demonstrating?

Accepted Answer

A)  Plan and use a variety of reinforcement techniques during training. 
B)  Determine the learners need for clarification and/or feedback. 
C)  Evaluate the effectiveness of the training to meet the learning objectives. 
D)  Compare learner achievement with learning objectives.

Question 14

An instructor is lecturing a class shortly after lunch. Learners are starting to appear restless and are paying less attention to the instructor. Which of the following is the BEST action for the instructor to take?

Accepted Answer

A)  Give the learners a break so they refresh themselves 
B)  Ask learners if they have any questions about the material 
C)  Conduct a review of the material to assess what the learners have retained 
D)  Use a variety of delivery methods to reinforce training and motivate learners

Question 15

During introductions a learner asks if a related topic can be reviewed during the course; however, the topic is outside the prescribed course material. Which of the following is the BEST way to handle this request?

Accepted Answer

A)  Review the topic in the next more advanced course. 
B)  Extend the length of the course to include the topic. 
C)  Remove a section from the course material to make room for the requested topic. 
D)  Include the topic without modifying the course material.

Question 16

When providing instruction to a culturally diverse group it is important to: (Select TWO)

Accepted Answer

A)  Remain open to ideas that may differ from the instructor's ideas. 
B)  Limit learner dialogue during the course so that the learners do not get confused 
C)  Strive to influence the group to adopt a neutral viewpoint. 
D)  Value diversity, accept learners as they are. 
E)  Break up the learners into cultural groups.

Question 17

A learner is attempting to complete a content rich online training module. Which of the following will inhibit the learner's ability to retain information in this setting?

Accepted Answer

A)  Minimal use of small graphics 
B)  Bold text fonts introducing new topic areas 
C)  The topic of the lesson 
D)  Use of many long videos

Question 18

An instructor is teaching an advanced topic. A student does not have the prerequisite skills needed for this class and continues to fall behind. The student is visibly frustrated. Which of the following is the MOST appropriate action?

Accepted Answer

A)  Recommend that the prerequisite class be completed prior to returning 
B)  Assign an advanced student as a partner to help in learning 
C)  Allow the student to continue with the current course objectives 
D)  Offer to meet with the student after class for additional assistance

Question 19

An instructor is instructing a virtual class and a computer virus has reduced bandwidth making video and audio impossible at several locations. Which of the following is the MOST appropriate action for the instructor to take?

Accepted Answer

A)  Overnight all course materials to the learners who could not participate in the recorded session. 
B)  Contact the system administrator and hold the session open until the bandwidth issue is corrected. 
C)  Cancel the current session and compress the remaining sessions to finish on schedule. 
D)  Inform the learners who could not actively participate to review the recorded session.

Question 20

An instructor has just covered a particularly difficult topic in class. To ensure that the learners understand the material which kind of questioning would be most helpful?

Accepted Answer

A)  Higher order 
B)  Clarifying 
C)  Hypothetical 
D)  Closed-ended

Exam 17: CompTIA CTT+ Essentials