Question 1

After delivering a course and reviewing the course evaluations, the instructor notices that the majority of the learners reported having difficulty with a required course topic. Which of the following is the BEST way to handle this information?

Accepted Answer

A)  Remove the difficult areas of the course. 
B)  Ask the course designer to rewrite the objectives. 
C)  Recommend that the course be cancelled. 
D)  Recommend that a pre-requisite course be created.

Question 2

Which of the following is an advantage of using the open questioning technique?

Accepted Answer

A)  It allows the questioning period to proceed quickly and effectively. 
B)  It allows qui ck assessment of learner knowledge in a virtual environment. 
C)  It creates opportunities for learners to contribute to the discussion. 
D)  It provides an opportunity for the first learner to respond, to direct the discussion.

Question 3

An instructor noticed that several participants would look away when questions were being asked while other individuals would continue to answer. Which of the following could the instructor do to involve all participants?

Accepted Answer

A)  Stop the class and ask if there were any problems with the instruction of the class. 
B)  Pull individuals aside to identify reasons for lack of participation. 
C)  Inform the class that everyone needs to participate to pass the class. 
D)  Assign small groups and give each a task.

Question 4

A company is hosting a training event at their location. The instructor has started the training, and one of the learners indicates that a page is missing from the handout. Which of the following should the instructor do NEXT?

Accepted Answer

A)  Ask the learner to get a copy from another learner 
B)  Inform the company of the issue 
C)  Continue with the training and provide the missing page after the next break 
D)  Inform the learner that it was an error by their quality control department

Question 5

While teaching a course the instructor asks a question and a learner answers the question incorrectly. Which of the following is the BEST way to respond? (Select THREE).

Accepted Answer

A)  Inform the learner that they need to research their answer. 
B)  Correct the learner's response in a humorous manner. 
C)  Ask the rest of the class to provide the correct answer. 
D)  Rephrase the question, and wait for the learner to provide the correct answer. 
E)  Acknowledge the learner's response and provide the correct response.
F) Ask the learner to cite a reference for the answer.

Question 6

An instructor was unable to cover the last concept in the course, yet test results from the last day indicated that all members of the class correctly answered questions addressing this concept. In this situation, which of the following should the instructor have done?

Accepted Answer

A)  Monitored learner performance during instruction 
B)  Administered tests 
C)  Evaluated learner's attainment of end-of-course objectives 
D)  Judged the adequacy of the evaluation

Question 7

Which of the following explains why an instructor would use probing questions?

Accepted Answer

A)  To give learners a chance to think through a possible scenario 
B)  To provide concise answers to cover all of the review material 
C)  To gain clarity about the learners understanding of the material 
D)  To increase participation in the review process and encourage critical thinking

Question 8

A learner is asking a question but the instructor does not clearly understand what the learner is asking. Which of the following should the instructor do?

Accepted Answer

A)  Ask the learner to see the instructor during a break 
B)  Answer the question as the instructor understood it 
C)  Ask another learner if they understood the question 
D)  Ask the learner to repeat the question

Question 9

During the training session introduction, half of the participants indicate that they are interested in learning about topics that are not part of the course objectives. The BEST approach for the instructor is to:

Accepted Answer

A)  Meet with each participant at break time and after class to address individual needs. 
B)  Make a list of all the participants' suggestions for the course. 
C)  Communicate clearly what the course will and will not address. 
D)  Change the course content to meet the participants' expressed needs.

Question 10

An instructor is hosting an online course with ten learners. Half of the learners have taken online courses before and are familiar with virtual courses. The other half of the class is new to the virtual environment. Which of the following should the instructor do FIRST to help all of the learners understand what is required for the course?

Accepted Answer

A)  Provide a link to the course requirements with a tutorial. 
B)  Remove the learners from the class and have them return after a general computing course. 
C)  Email each learner welcoming them to the class and have them introduce themselves. 
D)  Have the learner's advisors train the learners on the virtual environment.

Question 11

In delivering a course for adult learners it is essential to:

Accepted Answer

A)  Keep the course content brief so the learners can remember the materials. 
B)  Test participants throughout the learning experience, 
C)  Have the learners repeat back key concepts of the training to the instructor. 
D)  Emphasize how the learning can be immediately applied to their jobs.

Question 12

Students in a class complain about the temperature of the room. The client expressed that they wanted the room colder so that students would be more alert during the class. Which of the following actions should the trainer take?

Accepted Answer

A)  Tell the students the client wants it colder and suggest the use of jackets. 
B)  Express to the client that the temperature should be raised. 
C)  During a break, purchase a heater and put it in the room. 
D)  Block the cold air vents to raise the temperature of the room.

Question 13

After teaching a lesson with many sequential steps, a student is having trouble grasping the material. The student has been identified as a tactile learner. Which of the following would BEST benefit the student?

Accepted Answer

A)  Review the main lecture points again 
B)  Have the student perform the actions 
C)  Demonstrate the lesson to the student 
D)  Draw an illustration on the board

Question 14

In a virtual classroom, which of the following factors might an instructor have the MOST difficulty controlling?

Accepted Answer

A)  Distracting questions from other learners 
B)  Surroundings of the distant learner 
C)  Inappropriate comments in chat 
D)  Motivation of the learners in the class

Question 15

When a learner responds incorrectly to a question during class, an instructor should give some acknowledgement for the answer. Which of the following is the BEST reason for this action?

Accepted Answer

A)  Use the incorrect answer to move the class to a different topic 
B)  It enforces active participation and creates teachable moments 
C)  Wrong answers should be pointed out and corrected quickly to prevent misconceptions 
D)  It ensures participation is limited to the correct answers

Question 16

During a synchronous class, a participant is presenting when the participant's dog begins to bark. Which of the following should the instructor do to BEST eliminate the distraction?

Accepted Answer

A)  Mute the participant and use private chat to ask if they are ready to proceed 
B)  Laugh audibly and then comment that the instructor's dog also barks during sessions 
C)  Allow the distraction to continue until the participant is finished presenting the point 
D)  Interrupt the participant mid-sentence and scold the participant

Question 17

When an instructor is trying to gather information from learners about a subject, which of the following question types can be asked?

Accepted Answer

A)  Closed-ended 
B)  Open-ended 
C)  Clarifying 
D)  True/false

Question 18

During an exercise an instructor notices a learner that is avoiding eye contact and not working. Which of the following actions should the instructor take?

Accepted Answer

A)  Directly ask the learner during the exercise if there is a problem. 
B)  Discreetly go over to the learner and ask if help is needed. 
C)  Call on the learner to answer a question. 
D)  Ask an advanced learner to assist this learner.

Question 19

An instructor wants to begin their class in a positive manner. Which of the following would accomplish this?

Accepted Answer

A)  Tell a lengthy story related to the importance of the class 
B)  Begin with a joke to create a relaxed environment 
C)  List every credential and acronym the instructor has for learner confidence 
D)  Let the learners know that the course is very challenging

Question 20

At the beginning of a training session, a trainer instructed the learners to use Brand X computers because the instructional design assumes Brand X computers. Many learners objected. They felt that since they will be using Brand Y computers at work, they should work on Brand Y computers in the room. If the instructor needs to use Brand X computers to instruct, which of the following is the MOST appropriate way to respond to the learners' need to be able to apply course materials to job requirements?

Accepted Answer

A)  First explain to the class how the materials apply to Brand X. and then do the same for Brand Y. 
B)  Do not mention either brand by name, but refer learners to the manual covering each of the respective brands. 
C)  Provide a guide that relates Brand X to Brand Y computer functions 
D)  After providing the planned instruction on the Brand X computers, discuss differences that Brand Y computers present to the user.

Exam 17: CompTIA CTT+ Essentials