Question 1

An instructor is discussing key material for a course when a learner asks a question that will lead to material that the class is not yet prepared for. Which of the following is the BEST course of action for the instructor?

Accepted Answer

A)  Inform the learner that the question can be asked during a break 
B)  Answer the question as not doing so may cause the learner to be confused. 
C)  Defer the question and assure the learner that it will be covered later in the course. 
D)  Inform the learner that the question falls outside of scope and will not be answered.

Question 2

While an instructor is answering questions during a course it is BEST for them to:

Accepted Answer

A)  Answer the learner's questions by completely verifying their understanding of the subject. 
B)  Answer the question by referencing supporting documentation so the documents become tools. 
C)  Preface the answer with the learning objective and referenced section of the training course. 
D)  Create an open culture of information taken from every learner's background and job experience.

Question 3

Which of the following allows the trainer to evaluate student progress easily and quickly?

Accepted Answer

A)  Develop exams for the course using recognized and objective measurement principles. 
B)  Periodically ask students open-ended questions. 
C)  Ask students about the progress of the student next to them. 
D)  Require students to mark off a checklist of objectives once each is thoroughly mastered.

Question 4

Using every available feature of a computer-based graphic presentation is:

Accepted Answer

A)  A benefit to the visual learner. 
B)  Distracting to the learner. 
C)  An excellent use of training materials. 
D)  A creative use of resources.

Question 5

During an extensive needs analysis, the training group discovers that the organization's call center team is failing to mention add-on products and there are a large number of customer calls which are either abandoned or escalate to call center managers. The marketing area is adamant that call center agents refer to the add-on products in order to increase sales. In designing a training solution, the FIRST step should be to:

Accepted Answer

A)  Review or revisit call center standards. 
B)  Create a special session just for the managers. 
C)  Provide a cheat sheet for the add-on products. 
D)  Monitor the agents for a week to truly understand their world.

Question 6

A trainer has been tasked with developing a safety course for workers in a manufacturing plant. Which of the following learning styles would be used MOST often?

Accepted Answer

A)  Kinesthetic 
B)  Auditory 
C)  Mathematic 
D)  Visual

Question 7

An instructor receives a 125MB graphic file on a universal serial bus (USB) drive that will be used in a virtual classroom session. The instructor knows that the learners will be attending this virtual class using low bandwidth connections around the world. Which of the following should the instructor do to ensure that the learners will be able to easily receive the document?

Accepted Answer

A)  Purchase small USB drives that support encryption. Place the file on each USB drive and then ship the drives to the learners prior to the class. 
B)  Place the file on a media share website. Email the learners a link to the location of the document and ask them to download it prior to the class. 
C)  Print copies of the document and mail them to the learners prior to the class. Refer to the printed document during the virtual class session, and display it in the presentation. 
D)  Email the document prior to the class and have the learners figure out how to access it with limited bandwidth.

Question 8

On the first day of a course, the trainer realizes that a friend is taking the course. Which of the following actions should the trainer take?

Accepted Answer

A)  Proceed with the course; no additional action is required 
B)  Avoid eye contact during the course 
C)  Have the friend reschedule their course 
D)  During introductions inform the students of the situation

Question 9

Which of the following methods of delivery allows the learner to act out aspects of the course topics?

Accepted Answer

A)  Role playing 
B)  Brainstorming 
C)  Lecture 
D)  Demonstration

Question 10

Which of the following items are MOST important to include on an evaluation form for an asynchronous course? (Select THREE).

Accepted Answer

A)  The instructor's response time 
B)  The number of breaks permitted 
C)  The Internet connection speed 
D)  The success of meeting course objectives 
E)  The ease of use of the course's interface
F) The quality of the testing environment
G) The instructor's attendance record

Question 11

An instructor notices that the classroom is extremely hot and several participants report that they are having trouble concentrating on the material. Which of the following is the BEST course of action for the instructor to take?

Accepted Answer

A)  Contact facilities management to try to find a prompt interim solution. 
B)  Stay on task and use humor to distract. 
C)  Cancel class for the remainder of the day and start fresh the next morning. 
D)  Tell the learners they have to endure the heat and the problem will be addressed later.

Question 12

A good method of evaluating the effectiveness of a past training course is to:

Accepted Answer

A)  Choose several delivery methods. 
B)  Ask for audience feedback during breaks. 
C)  Revise the content of training from session to session. 
D)  Review data and comments from surveys.

Question 13

An instructor is teaching a week long course for a vendor certification. A few learners are slowing the class down due to the lack of experience with the product. The rest of the learners are doing fine with the pace of the class. Which of the following would the instructor do to BEST assist the less experienced learners?

Accepted Answer

A)  Slow the pace of the training down to ensure all the learners are learning at the same level. 
B)  Maintain the same pace of the class and work individually with the less experienced learners. 
C)  Suggest the learners retake the course again at a later time when they have more experience. 
D)  Allow the less experienced learners to have additional lab time before or after class.

Question 14

An instructor is delivering a distance learning class and the instructor is informed that some of the student's computers do not have sound cards. Which of the following should the instructor do?

Accepted Answer

A)  Set up conference calls with the learners so they can participate in the class. 
B)  Buy inexpensive sound cards and ship them to the student's locations. 
C)  Pre-record the lectures and make them downloadable from the virtual classroom. 
D)  Have the other learners take notes on the lectures and send the notes to the learners who do not have sound cards.

Question 15

An instructor is preparing the classroom for a course at an on-site location. The course material contains a video clip with sound, but the presentation computer has no sound card. Which of the following should the instructor do FIRST to maintain the delivery method intended by the course designers?

Accepted Answer

A)  Ask the IT staff to install a sound card on the presentation computer before the class starts. 
B)  Explain the video to the class rather than play it. 
C)  Create presentation slides before the class starts that contain screenshots from the video. 
D)  Perform a voice-over while the video plays

Question 16

Pause at an appropriate place during a presentation can contribute to: (Select TWO)

Accepted Answer

A)  Reviewing the material 
B)  Maintaining consistent behavior 
C)  Adding emphasis to a statement 
D)  Pronouncing words properly 
E)  Assessing learner's level of interest

Question 17

Which of the following methods encourages learners to resolve their own inquiries?

Accepted Answer

A)  Hypothetical questions 
B)  Guiding questions 
C)  Direct questions 
D)  Closed questions

Question 18

A learner asks a question about material that has been thoroughly covered. The instructor believes that the learner generally understands the material. Which of the following would be the BEST action for the instructor to take?

Accepted Answer

A)  Guide the learner to answering their own question. 
B)  Employ active listening and respond with a complete answer. 
C)  Request another learner answers the question. 
D)  Diagram the steps needed to answer the question

Question 19

An instructor receives a graphic that needs to be used as an exhibit in a virtual classroom. The graphic type is not compatible for use with the virtual classroom software or the presentation software. The graphic must be shown in the class. Which of the following should the instructor try FIRST?

Accepted Answer

A)  Attempt to open the graphic on another computer and use that computer to run the virtual classroom. 
B)  During the class, ask the learners if they are able to open the given file type. If so, provide the graphic file via email. 
C)  Ask the provider of the graphic to provide a compatible file format of the graphic. 
D)  Re-create the graphic using another software tool.

Question 20

With a class of visual learners, which of the following methods is BEST to keep the learners involved? (Select TWO).

Accepted Answer

A)  Have the learners memorize the directions. 
B)  Have test questions or directions read aloud. 
C)  Distribute written directions or write them on the board. 
D)  Use flow charts and diagrams for note taking. 
E)  Teach by lecture and break the learners into study groups.

Exam 17: CompTIA CTT+ Essentials