Question 1

To which of the following does the balanced scorecard concept not apply?

Accepted Answer

A)  Tie objectives to specific performance measures. 
B)  Set targets for meeting objectives. 
C)  Measure how objectives contribute to organization goals. 
D)  Eliminate unnecessary processes to increase customer satisfaction.

Question 2

"Thanks for such a great presentation! You'll always have a job with us." This is an example of what?

Accepted Answer

A)  The duty of good faith and fair dealing 
B)  Fraudulent misrepresentation 
C)  An implied contract 
D)  An express contract

Question 3

Which of the following statements about substance-abuse policies is not true?

Accepted Answer

A)  An effective policy describes what happens to employees who test positive. 
B)  An effective policy describes when tests will occur and what drugs will be tested. 
C)  Federal law requires all employers to implement substance-abuse policies. 
D)  Substance-abuse policies identify who will be tested.

Question 4

Which of the following exceptions to the Title VII of the Civil Rights Act describes a type of employment where employees are paid based on the volume of their production?

Accepted Answer

A)  Professionally developed test of abilities 
B)  Bona fide occupational qualification 
C)  Piece-rate systems 
D)  Seniority systems

Question 5

What is the most effective method to use when an employer wants to obtain insight into employee goals and job satisfaction and provide career counseling to those in the work group?

Accepted Answer

A)  An employee survey 
B)  A skip-level interview 
C)  An employee focus group 
D)  A brown-bag lunch

Question 6

Melissa recently facilitated company-wide diversity training through a series of webinars. Prior to designing the training, she surveyed a sampling of employees to identify their experiences in the organization related to harassment, promotion opportunities, and equitable treatment. This is an example of which of the following?

Accepted Answer

A)  Attitude assessment 
B)  Formative evaluation 
C)  Summative evaluation 
D)  Knowledge banking

Question 7

What is the compa-ratio for an employee that earns $75,000 per year, but the midpoint for the role is $85,000 per year?

Accepted Answer

A)  88 percent 
B)  113 percent 
C)  $10,000 difference 
D)  1:88

Question 8

Under the Uniformed Services Employment and Reemployment Rights Act of 1994, what is the minimum number of days an employee must be gone from their position to be offered COBRA-like health coverage?

Accepted Answer

A)  30 days 
B)  60 days 
C)  120 days 
D)  240 days

Question 9

You are the HR Professional for your organization and you're reviewing the performance appraisal systems your company can use. Which performance appraisal approach uses a paired comparison method in the review?

Accepted Answer

A)  Comparative method 
B)  Narrative method 
C)  Results-based 
D)  Rating method

Question 10

As an HR Professional, you must be aware of traditional corporate governance. Within corporate governance, there are typically three key stakeholders that influence decisions of the organizations. Which of the following is a key stakeholder as part of corporate governance?

Accepted Answer

A)  Employees 
B)  Management 
C)  Stakeholder 
D)  Customer

Question 11

You are the Senior HR Professional in your organization and you're working with Janet, a project manager, to discuss the scope of a new project. Janet and her project team have taken your project scope and segmented it into a visual decomposition of the project work. What has Janet created?

Accepted Answer

A)  Activity list 
B)  Project network diagram 
C)  Project Work Breakdown Structure 
D)  Scope breakdown structure

Question 12

Which of the following is used during the strategic planning process?

Accepted Answer

A)  PEST analysis 
B)  SWOT analysis 
C)  Qualitative analysis 
D)  Quantitative analysis

Question 13

Which of the following is illegal except in the construction industry?

Accepted Answer

A)  Union shop clause 
B)  Closed shop clause 
C)  Agency shop clause 
D)  Common shop clause

Question 14

During the union-organizing process, how is the bargaining unit determined?

Accepted Answer

A)  By the employees during the election 
B)  By the union organizers 
C)  Jointly, by the union and the employer 
D)  By the National Labor Relations Board

Question 15

John is the Senior HR Professional for his organization and he's reviewing his company's code of conduct. Which of the following statements best describes a code of conduct?

Accepted Answer

A)  A code of conduct is a statement of behaviors that the organization expects from its employees. 
B)  A code of conduct is a statement of ideal standards that the organization is committed to uphold in its business practices. 
C)  A code of conduct is a statement of ideal standards that the shareholders are expected to uphold in its business practices. 
D)  A code of conduct is a statement of behaviors that the employees expect from its management.

Question 16

Your organization has created an affirmative action plan which includes an internal audit and reporting system. According to the Department of Labor there are four actions which should be included in the internal audit and reporting system to be effective. Which of the following is not one of the Department of Labor recommended actions for the internal audit and reporting system?

Accepted Answer

A)  Review report resources with all levels of management. 
B)  Post the findings of the internal audit and reporting system for all employees to review. 
C)  Monitor records of all personnel activity at all levels to ensure that nondiscriminatory policy is enforced. 
D)  Require internal reporting on a schedule basis as to the degree to which equal employment opportunity and organizational objectives are attained.

Question 17

As a Senior HR Professional, you should be familiar with the Balanced Scorecard. Which perspective of the Balanced Scorecard describes the criticality of customer focus and customer satisfaction?

Accepted Answer

A)  Learning and growth 
B)  Business process 
C)  Customer 
D)  Financial

Question 18

Human resource professionals are likely to use third-party contracts when doing which of the following?

Accepted Answer

A)  Conducting a job evaluation 
B)  Hiring a full-time executive 
C)  Writing the employee handbook 
D)  Hiring a temporary employee

Question 19

Roberta's company routinely tests all employees for illegal drug usage. Juan is refusing to participate in the drug test because he is an employee with a physical impairment that substantially limits his major life activities. Juan insists that the drug testing is a violation of the ADA's restrictions on medical examinations. Does the ADA prohibit illegal drug testing?

Accepted Answer

A)  Yes. All medical examinations are prohibited from employees covered by the ADA. 
B)  No. The ADA does restrict medical examinations related to the disability, but not for tests for illegal drugs. 
C)  No. The ADA does not restrict medical examinations as part of the law. 
D)  Yes. All medical examinations are prohibited from employees that an employer has deemed a participant of the ADA program.

Question 20

Beth is a HR Professional for her organization and she's discussing the risk of growing her organization's business. What is risk and why would it be considered in HR for organizational growth?

Accepted Answer

A)  Risk is an uncertain event or condition that can have a positive or negative effect on the goals of an organization. 
B)  Risk is an adverse event that can halt, hinder, or hurt the objectives of a business. 
C)  Risk is a negative event that an organization must consider when adding new employees to grow a company. 
D)  Risk is an uncertain event or condition that may help or hinder an organization. Adding employees can help positive risks or amplify negative risk events.

Exam 3: Senior Professional in Human Resources