Question 1

Deming's 14 points actually conflict with many Six Sigma concepts.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following quality gurus believed that companies should strive for zero defects and that quality was,in a sense,free since quality improvement programs invariably paid for themselves?

Accepted Answer

A)  Juran 
B)  Deming 
C)  Baldrige 
D)  Crosby

Question 3

A company that produces 8 pound bags of rice gathered 5 samples of 6 bags each.The weights of each bags' contents are listed below.
$$\begin{array} { | c | c c c c c c | } 
\hline \text { Sample } & \mathbf { 1 } & \mathbf { 2 } & \mathbf { 3 } & \mathbf { 4 } & \mathbf { 5 } & \mathbf { 6 } \
 \mathbf { 1 } & 7.98 & \mathbf { 8 . 3 4 } & \mathbf { 8 . 0 2 } & 7.94 & 8.44 & 7.68 \
\mathbf { 2 } & \mathbf { 8 . 3 3 } & \mathbf { 8 . 2 2 } & \mathbf { 8 . 0 8 } & 8.51 & 8.41 & \mathbf { 8 . 2 8 } \
\mathbf { 3 } & 7.89 & 7.77 & 7.91 & 8.04 & 8 & 7.89 \
4 & 8.24 & 8.18 & 7.83 & 8.05 & 7.9 & 8.16 \
\mathbf { 5 } & 7.87 & \mathbf { 8 . 1 3 } & 7.92 & 7.99 & \mathbf { 8 . 1 } & 7.81 \
\hline
\end{array}$$
What would you plot on the x-bar chart for sample 2?

Accepted Answer

A)  All of the following numbers: 8.33, 8.22, 8.08, 8.51, 8.41, 8.28 
B)  All of the following numbers: 8.34, 8.22, 7.77, 8.18, 8.13 
C)  Only 8.130 
D)  Only 8.305

Question 4

Which company probably played the largest role in the development of the Toyota Production System?

Accepted Answer

A)  General Motors 
B)  Ford 
C)  Chrysler 
D)  Boeing

Question 5

A company sells eggs in boxes with 12 cartons and 12 eggs in each carton,thus there are 144 eggs in each box.The organization wants to construct a P-chart to track the proportion of broken eggs in each sample.If the company used one box of eggs in each sample in the dataset,what would be the centerline,upper control limit(UCL),and lower control limit(LCL)for the appropriate P-chart? (Use z = 3.)Choose the closest answer.
$\begin{array}{|cc|cc|cc|}
\hline \text { Sample } & \text { Eggs } & \text { Sample } & \text { Eggs } & \text { Sample } & \text { Eggs } \
\hline \mathbf{1} & 3 & \mathbf{8} & 6 & \mathbf{1 5} & 5 \
\mathbf{2} & 5 & \mathbf{9} & 4 & \mathbf{1 6} & 0 \
\mathbf{3} & 3 & \mathbf{1 0} & 9 & \mathbf{1 7} & 2 \
\mathbf{4} & 4 & \mathbf{1 1} & 2 & \mathbf{1 8} & 6 \
\mathbf{5} & 2 & \mathbf{1 2} & 6 & \mathbf{1 9} & 2 \
\mathbf{6} & 4 & \mathbf{1 3} & 5 & \mathbf{2 0} & 1 \
\mathbf{7}& 2 & \mathbf{1 4} & 1 & \text { TOTAL } & \mathbf{7 2} \
\hline
\end{array}$

Accepted Answer

A)  Centerline = 0.50, UCL = 0.625, LCL = 0.375 
B)  Centerline = 0.025, UCL = 0.64, LCL = 0 
C)  Centerline = 0.30, UCL = 0.70, LCL = 0 
D)  Centerline = 0.083, UCL = 0.152, LCL = 0.014

Question 6

There are four stages in supply chain management evolution.What is the last stage of supply chain management evolution? List two characteristics of this stage:

Accepted Answer

The answer of There are four stages in supply chain...

Question 7

According to the text,in supply chain,the term lean has begun to replace the term JIT.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following best describes the five S's?

Accepted Answer

A)  These were originally Japanese words relating to industrial housekeeping 
B)  Five ways to reduce inventories on the shop floor 
C)  These are five different kinds of manufacturing layouts 
D)  Refer to methods for reducing setup times

Question 9

Lean thinking is a philosophy incorporating tools which seek to optimize:

Accepted Answer

A)  Human Resources 
B)  Assets 
C)  Productivity 
D)  All of these

Question 10

Carbon neutral organizations do not produce any carbon emissions.

Accepted Answer

A) True 
 B)False

Question 11

A lean system is also known as a push system.

Accepted Answer

A) True 
 B)False

Question 12

Why is the workforce considered such an important element of lean production?

Accepted Answer

The answer of Why is the workforce considered such an...

Question 13

The primary design objective with lean layouts is to reduce wasted movements of workers,customers,and/or work-in-process.

Accepted Answer

A) True 
 B)False

Question 14

All of the following are included in the seven wastes EXCEPT:

Accepted Answer

A)  Overproducing 
B)  Overprocessing 
C)  Overspending 
D)  Waiting

Question 15

Manufacturing cells are often U-shaped to make operator and material movements easier within the cell.

Accepted Answer

A) True 
 B)False

Question 16

The following is a term that refers to error- or mistake proofing:

Accepted Answer

A)  Kaizen 
B)  Muda 
C)  Lean layouts 
D)  Poka-yoke

Question 17

When designing a manufacturing or service process,or even during the reengineering of such a process,a Pareto chart would be an essential tool for evaluating the process in terms of its action elements,waiting periods,and process flow.

Accepted Answer

A) True 
 B)False

Question 18

According to the text,the ability to satisfy customer expectations can be referred to simply as:

Accepted Answer

A)  Reliability 
B)  Lean Six Sigma 
C)  Quality 
D)  Durability

Question 19

While the philosophy of Six Sigma means different things to different people and is practiced differently in different companies,according to the textbook,two of the more important and agreed-upon elements of Six Sigma are:

Accepted Answer

A)  Minimizing inventories and increasing material flow 
B)  Focusing on the customer and workforce involvement 
C)  Rewarding employees and keeping defect rates below 2% 
D)  Minimizing inventories and keeping defect rates below 1%

Question 20

Efficient Consumer Response and Keiretsu Relationships are supply chain concepts concerned with speed and flexibility.

Accepted Answer

A) True 
 B)False

Exam 8: Process Management: Lean and Six Sigma in the Supply Chain

Deming's 14 points actually conflict with many Six Sigma concepts.

Which of the following quality gurus believed that companies should strive for zero defects and that quality was,in a sense,free since quality improvement programs invariably paid for themselves?

Which company probably played the largest role in the development of the Toyota Production System?

There are four stages in supply chain management evolution.What is the last stage of supply chain management evolution? List two characteristics of this stage:

According to the text,in supply chain,the term lean has begun to replace the term JIT.

Which of the following best describes the five S's?

Lean thinking is a philosophy incorporating tools which seek to optimize:

Carbon neutral organizations do not produce any carbon emissions.

A lean system is also known as a push system.

Why is the workforce considered such an important element of lean production?

The primary design objective with lean layouts is to reduce wasted movements of workers,customers,and/or work-in-process.

All of the following are included in the seven wastes EXCEPT:

Manufacturing cells are often U-shaped to make operator and material movements easier within the cell.

The following is a term that refers to error- or mistake proofing:

When designing a manufacturing or service process,or even during the reengineering of such a process,a Pareto chart would be an essential tool for evaluating the process in terms of its action elements,waiting periods,and process flow.

According to the text,the ability to satisfy customer expectations can be referred to simply as:

While the philosophy of Six Sigma means different things to different people and is practiced differently in different companies,according to the textbook,two of the more important and agreed-upon elements of Six Sigma are:

Efficient Consumer Response and Keiretsu Relationships are supply chain concepts concerned with speed and flexibility.