Question 1

Which of the following is NOT one of the four perspectives of the BSC framework?

Accepted Answer

A)   Financial
B)   Internal Business Process
C)   Customer
D)   Reliability D

Question 2

Using cost as a departmental or business unit performance measure can actually result in actions that raise costs for the organization.

Accepted Answer

A) True 
 B)False  True

Question 3

What are the four primary perspectives of the balanced scorecard

Accepted Answer

1.Financial
2.Internal business process
3.Customer
4.Learning and growth

Question 4

SCORmark allows Supply Chain Council (SCC)members to benchmark performance against selected peer companies using a benchmarking portal at SCC's website.

Accepted Answer

A) True 
 B)False

Question 5

Companies typically like to design scorecards that fit their business and industry.As a result there are now software applications that can help companies design scorecards that fit their individual needs.These web-based scorecard applications are often referred to as:

Accepted Answer

A)   E-Cards
B)   Executive Barometers
C)   Dashboards
D)   SCOR Boards

Question 6

Supply chain perfect order fulfillment performance measures the average percentage of orders that are filled on or before the requested delivery date.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following would be considered a way to measure the Supply Chain Environmental Performance?

Accepted Answer

A)   Percentage of partners that are ISO 9000 certified
B)   Measuring the Supply Chain Carbon-to-Carbon Cycle Time
C)   Percentage of partners that have created a director of environmental sustainability position in their company
D)   All of these

Question 8

A company produces 400 bicycles every day.Each bicycle is worth $250.The inputs used to make those bicycles are labor,materials,and machine costs.The company pays their employees a total of $10,000 per day,the materials to make those bicycles cost $50 per bike,and the cost to operate the machines is $3000 per day.Based only on the data provided,what is this company's total productivity for one day?

Accepted Answer

A)   3.03
B)   0.33
C)   0.77
D)   1.31

Question 9

According to the textbook,which of the following zoos audited their waste recycling performance?

Accepted Answer

A)   San Diego Zoo
B)   Lincoln Park Zoo
C)   Phoenix Zoo
D)   Bronx Zoo

Question 10

Which of the following models have been added to the SCOR model in an effort to more fully integrate the supply chain with marketing,sales,and design?

Accepted Answer

A)   DCOR and CCOR
B)   ACOR and ABOR
C)   SCOR-2 and SCOR-3
D)   DeCOR and EnCORE

Question 11

Supply chain strategies must consider the trade-offs between the cost,quality,sustainability,and service requirements.

Accepted Answer

A) True 
 B)False

Question 12

There are 4 standardized levels of process detail in the SCOR Model.

Accepted Answer

A) True 
 B)False

Question 13

Briefly,explain why understanding the end customer is important to all supply chain parties in developing an effective performance measurement system.

Accepted Answer

The answer of Briefly,explain why understanding the end customer is...

Question 14

Total productivity is considered a single-factor productivity measure.

Accepted Answer

A) True 
 B)False

Question 15

A company has 5 employees that work an 8 hour shift.During those eight hours they make 80 units.The labor productivity would be 10.0.

Accepted Answer

A) True 
 B)False

Question 16

Supply chain cash-to-cash cycle time is a performance measure that provides the average number of days between selling the end product to the customer and receiving full payment for the goods.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following firms has partnered with the Sustainability Consortium to lead an effort to green their suppliers as well as the products they sell in their store?

Accepted Answer

A)   Amazon.com
B)   Nordstrom
C)   Wal-Mart
D)   Home Depot

Question 18

Which of the following supply chain performance metrics measures the average percentage of orders that are filled on or before the requested delivery date?

Accepted Answer

A)   Total supply chain management costs
B)   Supply chain perfect order fulfillment performance
C)   Supply chain cash-to-cash cycle time
D)   Supply chain delivery performance

Question 19

To control and enhance the capabilities of companies across the supply chain,well-designed performance measurement systems must be implemented.

Accepted Answer

A) True 
 B)False

Question 20

Companies can now acquire software that will aid in analyzing the present carbon footprint of their supply chains,which can in turn show how improvements to supply chain might lower their carbon footprint.

Accepted Answer

A) True 
 B)False

Exam 14: Performance Measurement Along the Supply Chain

Which of the following is NOT one of the four perspectives of the BSC framework?

Using cost as a departmental or business unit performance measure can actually result in actions that raise costs for the organization.

What are the four primary perspectives of the balanced scorecard

SCORmark allows Supply Chain Council (SCC)members to benchmark performance against selected peer companies using a benchmarking portal at SCC's website.

Companies typically like to design scorecards that fit their business and industry.As a result there are now software applications that can help companies design scorecards that fit their individual needs.These web-based scorecard applications are often referred to as:

Supply chain perfect order fulfillment performance measures the average percentage of orders that are filled on or before the requested delivery date.

Which of the following would be considered a way to measure the Supply Chain Environmental Performance?

According to the textbook,which of the following zoos audited their waste recycling performance?

Which of the following models have been added to the SCOR model in an effort to more fully integrate the supply chain with marketing,sales,and design?

Supply chain strategies must consider the trade-offs between the cost,quality,sustainability,and service requirements.

There are 4 standardized levels of process detail in the SCOR Model.

Briefly,explain why understanding the end customer is important to all supply chain parties in developing an effective performance measurement system.

Total productivity is considered a single-factor productivity measure.

A company has 5 employees that work an 8 hour shift.During those eight hours they make 80 units.The labor productivity would be 10.0.

Supply chain cash-to-cash cycle time is a performance measure that provides the average number of days between selling the end product to the customer and receiving full payment for the goods.

Which of the following firms has partnered with the Sustainability Consortium to lead an effort to green their suppliers as well as the products they sell in their store?

Which of the following supply chain performance metrics measures the average percentage of orders that are filled on or before the requested delivery date?

To control and enhance the capabilities of companies across the supply chain,well-designed performance measurement systems must be implemented.

Companies can now acquire software that will aid in analyzing the present carbon footprint of their supply chains,which can in turn show how improvements to supply chain might lower their carbon footprint.