Exam 3: Attitudes and Job Satisfaction

In her work in the publishing industry, Vera seeks out new authors who she considers promising. In the past two years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers' work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. How can Vera's job attitudes best be described?

Who appears to have the highest levels of job satisfaction?

Jan is a security officer. Jan believes that it is important to know exactly who is in the office at any given time. She notices that some employees do not sign out of the office when they take lunch, which makes it impossible to keep track of who is actually in the office. Jan becomes frustrated with those employees. She makes note of them and reports them to their supervisors. In the above scenario, what is the behavioral component of Jan's attitude to the employees who did not sign out of the office?

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

What inferences can be made from the data that workers in the U.S. show the lowest job satisfaction ratings in regard to pay and stress level, and the highest ratings in regard to work environment? What does this mean to an employer?

The satisfaction-turnover relationship is not affected by ________.

Cameron loves her job as a data programmer, but her co-worker Blake, is very challenging. Blake often loses his temper over aspects of shared projects that neither of them can control. When discussing projects in Cameron's work station, Blake plays with her office supplies, rearranges her desk, and leaves snack and food crumbs. Worst of all , Blake always takes the portion of a project that is the easiest, leaving Cameron to work harder and longer hours. Which of the following is not an effective method for handling Cameron's problems with Blake?

Any incompatibility between two or more attitudes or between behavior and attitudes results in ________.

Lower job satisfaction ratings in Eastern cultures may be attributed to ________.

Describe a workplace example of how people seek consistency among their attitudes and their behavior by reducing cognitive dissonance. Then, sort your example into the three main components of attitudes.

Charles makes $24,000 a year. Ana makes $40,000 a year. Ellis makes $75,000 a year. Adam makes $75,000 a year. Shonali makes $30,000 a year. Which of the following is not a true statement about the usual correlation between pay and job satisfaction?

The attitude-behavior relationship is likely to be much stronger if the attitude ________.

Organizational commitment is defined as ________.

Sharon is unhappy in her job for many reasons. Yesterday a customer asked her where the shampoo was located. Sharon listlessly replied, "I don't know." She then turned her back on the customer and continued stocking the shelf. This is an example of how job satisfaction can affect ________.

To get his company through some hard economic times, Ben's hours have just been reduced from 40 a week to 33. Ben is upset about the reduction in time and pay, but he shows up to work every morning and is willing to patiently wait until economic times improve, and he can go back to work full time. Which of the following best describes Ben's response to his dissatisfaction?

The following are methods of measuring employee attitudes: I. a one-question global rating II) a summation score made up of a number of job facets III) a 360° battery Which of these methods are the best to use in order to measure job satisfaction?

Janice is spending the summer working as an intern writing copy for a local firm. Today Janice's senior editor sent back some of Janice's work covered in red ink corrections. Up until now, all of Janice's work had been corrected in green or blue ink. Janice is upset and worried that her senior editor doesn't like her. -Janice is spending the summer working as an intern writing copy for a local firm. Today Janice's senior editor sent back some of Janice's work covered in red ink corrections. Up until now, all of Janice's work had been corrected in green or blue ink. Janice is upset and worried that her senior editor doesn't like her. Which component of an attitude is not represented in the previous scenario?

Employees at Acme Express are dissatisfied with working conditions, salary, and the general attitude of management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. -Toni has decided that she'll just get a new job and get away from the problem. Toni is dealing with her dissatisfaction through ________.

Clara is a clerk at a retail outlet. She earns $35,000 a year. She is allowed to work her schedule around her daughter's school athletic events, and because she has seniority over the other clerks, rarely has to work holidays. Jeff is a new designer for an engineering firm. He earns $75,000 a year. He must be at the office Monday through Friday from 8:00 to 5:00. His wife attends all their children's school events. His job is stressful, and if a project is due, he often works weekends and sometimes holidays, although from home. How would you compare Clara and Jeff's levels of job satisfaction? Describe how you would measure their satisfaction and name at least three major job attitudes that play a part in each of their satisfaction levels.

Early studies of organizational citizenship behavior (OCB) assumed that it was closely linked with satisfaction. More recent evidence suggests that satisfaction influences OCB, but through perceptions of ________.