Exam 3: Attitudes and Job Satisfaction

Which of the following is not generally true?

James is a scientist for a local manufacturer that employs a large percentage of the small town where he lives. Until recently James has loved his job. However, it has been discovered that the company is releasing small amounts of toxins into the local river. James is extremely bothered by this information. Based on what you know about James, describe the cognitive dissonance that he is experiencing, and two ways that James might alter his behavior or attitude to reduce the dissonance.

What refers to a positive feeling about a job, resulting from an evaluation of its characteristics?

Loyalty is a passive and constructive response to dissatisfaction.

Which of the following statements is not true?

If there is an inconsistency between an individual's attitude on a specific issue and his or her behavior, there are only two courses of action available-alter the attitude or alter the behavior.

Discuss how job satisfaction can impact employee productivity, absenteeism and turnover.

All the following are moderating variables in the attitude behavior relationship: importance of the attitude, its applicability, its accessibility, social pressures, and direct experience.

According to Festinger, people seek consistency among their attitudes and their behaviors.

According to Festinger, people seek consistency among their attitudes.

Research indicates that, in general, people express high job satisfaction in the U.S. However, which of the following is the lowest category of satisfaction in recent polls?

Of the following attitudes, the best predictor of turnover is ________.

Attitudes are often concrete matters of fact.

Actively and constructively attempting to improve conditions is expressing dissatisfaction through loyalty.

The following statements are about the relationship between job satisfaction and customer satisfaction for front line employees who have regular customer contact. I. Employee satisfaction is positively correlated to customer satisfaction. II) Employee satisfaction has no correlation to customer satisfaction. III) Satisfied customers tend to raise employee satisfaction. Which of these statements are true?

If the elements creating dissonance are relatively unimportant, the pressure to correct this imbalance will be low.

It is safe to say that this wouldn't be a problem if Mrs. Jones was ________.

In this situation Mrs. Jonas has a/an ________ that is in conflict with a/an ________.

Employees at Acme Express are dissatisfied with working conditions, salary, and the general attitude of management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. -Susan has composed a list of concerns along with her suggestions for improving conditions. Susan is dealing with her dissatisfaction through ________.

Patrice has just been passed up for a promotion and is still earning less that $40,000 a year. He is experiencing a very low level of job satisfaction. Describe two active responses that Patrice might take due to his dissatisfaction. Design a plan that Patrice's immediate supervisor can use to diffuse the situation and keep Patrice on board with the company.