Exam 3: Attitudes and Job Satisfaction

Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To compensate for his perceived unjust pay, he regularly takes work supplies home for personal use, such as computer ink cartridges, staplers, and reams of paper. Rashid's behavior is an example of ________.

Why should managers be interested in their employees' attitudes?

Which of the following statements is not a finding from independent studies conducted among workers in the U.S. and other developed countries over the past 30 years?

Mrs. Jonas believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. -Mrs. Jonas is likely experiencing ________.

Which of the following is an example of an affective attitude?

Research has concluded that people seek consistency among their attitudes but not between their attitudes and behavior.

Mrs. Jonas believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. -Mrs. Jonas comes to you for an explanation of why she is so uncomfortable. You might refer her to the theories of ________.

Organizational commitment is a measure of the personal compatibility of a person and their position.

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is ________.

The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude.

If dissonance arises over behavior that people are compelled to take, then their propensity to act to reduce that dissonance is reduced.

Why is it difficult to discuss the three components of an attitude separately? Provide a workplace example that demonstrates this difficulty.

There are three components of an attitude: cognition, affect, and behavior.

A person with a high level of job satisfaction holds positive attitudes toward the job.

On what data or evidence is the idea that employee engagement is beneficial for the employer? Explain your answer with a workplace example.

Employees at Acme Express are dissatisfied with working conditions, salary, and the general attitude of management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. -Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________.

Your supervisor is trying to assess the degree to which those working for her are satisfied with their jobs. You are trying to gather information from your peers that might help her in her aim to improve job satisfaction. You should advise your supervisor that there is renewed support for the satisfaction-performance relationship at the organizational level.

Attitude surveys alert employees to potential problems.

According to Festinger, people will seek a(an) ________.

The theory of cognitive dissonance was proposed by ________.