Question 1

What refers to training and empowering frontline workers to solve a problem immediately?

Accepted Answer

A) just-in-time 
B) poka-yoke 
C) benchmarking 
D) kaizen 
E) service recovery 
A) just-in-time 
B) poka-yoke 
C) benchmarking 
D) kaizen 
E) service recovery

Question 2

Which of the following statements is NOT true?

Accepted Answer

A) Self-promotion is not a substitute for quality products. 
B) Inferior products harm a firm's profitability and a nation's balance of payments. 
C) Product liability transfers from the manufacturer to the retailer once the retailer accepts delivery of the product. 
D) Quality-be it good or bad-will show up in perceptions about a firm's new products,employment practices,and supplier relations. 
E) Legislation such as the Consumer Product Safety Act sets and enforces product standards by banning products that do not reach those standards. 
A) Self-promotion is not a substitute for quality products. 
B) Inferior products harm a firm's profitability and a nation's balance of payments. 
C) Product liability transfers from the manufacturer to the retailer once the retailer accepts delivery of the product. 
D) Quality-be it good or bad-will show up in perceptions about a firm's new products,employment practices,and supplier relations. 
E) Legislation such as the Consumer Product Safety Act sets and enforces product standards by banning products that do not reach those standards.

Question 3

If a sample of parts is measured and the mean of the measurements is outside the control limits,the process is:

Accepted Answer

A) in control,but not capable of producing within the established control limits. 
B) out of control and the process should be investigated for assignable variation. 
C) within the established control limits with only natural causes of variation. 
D) monitored closely to see if the next sample mean will also fall outside the control limits. 
E) none of the above. 
A) in control,but not capable of producing within the established control limits. 
B) out of control and the process should be investigated for assignable variation. 
C) within the established control limits with only natural causes of variation. 
D) monitored closely to see if the next sample mean will also fall outside the control limits. 
E) none of the above.

Question 4

Arnold Palmer Hospital uses which of the following quality management techniques?

Accepted Answer

A) Pareto charts 
B) flowcharts 
C) benchmarking 
D) just-in-time 
E) The hospital uses all of the above techniques. 
A) Pareto charts 
B) flowcharts 
C) benchmarking 
D) just-in-time 
E) The hospital uses all of the above techniques.

Question 5

Kaizen is a Japanese term meaning:

Accepted Answer

A) a foolproof mechanism. 
B) just-in-time (JIT). 
C) a fishbone diagram. 
D) setting standards. 
E) continuous improvement. 
A) a foolproof mechanism. 
B) just-in-time (JIT). 
C) a fishbone diagram. 
D) setting standards. 
E) continuous improvement.

What refers to training and empowering frontline workers to solve a problem immediately?

Which of the following statements is NOT true?

If a sample of parts is measured and the mean of the measurements is outside the control limits,the process is:

Arnold Palmer Hospital uses which of the following quality management techniques?

Kaizen is a Japanese term meaning:

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Exam 6: Managing Quality

What refers to training and empowering frontline workers to solve a problem immediately?

Which of the following statements is NOT true?

If a sample of parts is measured and the mean of the measurements is outside the control limits,the process is:

Arnold Palmer Hospital uses which of the following quality management techniques?

Kaizen is a Japanese term meaning:

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters