Question 1

A(n)________ is a type of poka-yoke that lists the steps needed to ensure consistency and completeness in a task.

Accepted Answer

The answer of A(n)________ is a type of poka-yoke that...

Question 2

Total quality management emphasizes:

Accepted Answer

A) the responsibility of the quality control staff to identify and solve all quality-related problems. 
B) a commitment to quality that goes beyond internal company issues to suppliers and customers. 
C) a system where strong managers are the only decision makers. 
D) a process where mostly statisticians get involved. 
E) ISO 14000 certification. 
A) the responsibility of the quality control staff to identify and solve all quality-related problems. 
B) a commitment to quality that goes beyond internal company issues to suppliers and customers. 
C) a system where strong managers are the only decision makers. 
D) a process where mostly statisticians get involved. 
E) ISO 14000 certification.

Question 3

Explain how just-in-time processes relate to the quality of an organization's outputs.

Accepted Answer

JIT reduces costs of quality by lowering

Question 4

What is a popular measurement scale for service quality that compares service expectations with service performance?

Accepted Answer

A) COQ 
B) SPC 
C) KAIZEN 
D) SERVQUAL 
E) TQM 
A) COQ 
B) SPC 
C) KAIZEN 
D) SERVQUAL 
E) TQM

Question 5

Conforming to standards is the focus of the product-based definition of quality.

Accepted Answer

A) True 
 B)False

Question 6

________ selects a demonstrated standard of performance that represents the very best performance for a process or an activity.

Accepted Answer

The answer of ________ selects a demonstrated standard of performance...

Question 7

Building high-morale organizations and building communication networks that include employees are both elements of:

Accepted Answer

A) ISO 9000 certification. 
B) Six Sigma certification. 
C) employee empowerment. 
D) Taguchi methods. 
E) the tools of TQM. 
A) ISO 9000 certification. 
B) Six Sigma certification. 
C) employee empowerment. 
D) Taguchi methods. 
E) the tools of TQM.

Question 8

If 1 million passengers pass through the St.Louis Airport with checked baggage each month,a successful Six Sigma program for baggage handling would result in how many passengers with misplaced luggage?

Accepted Answer

A) 3.4 
B) 6.0 
C) 34 
D) 2700 
E) 6 times the monthly standard deviation of passengers 
A) 3.4 
B) 6.0 
C) 34 
D) 2700 
E) 6 times the monthly standard deviation of passengers

Question 9

In a sentence or two,summarize the contribution of Philip Crosby to quality management.

Accepted Answer

In his book,Quality Is Free,Crosby point

Question 10

Line employees need the knowledge of TQM tools.

Accepted Answer

A) True 
 B)False

Question 11

Arnold Palmer Hospital uses ________ to seek new ways to reduce readmission rates.

Accepted Answer

continuous

Question 12

"Making it right the first time" is:

Accepted Answer

A) an unrealistic definition of quality. 
B) a user-based definition of quality. 
C) a manufacturing-based definition of quality. 
D) a product-based definition of quality. 
E) the definition of quality proposed by the American Society for Quality 
A) an unrealistic definition of quality. 
B) a user-based definition of quality. 
C) a manufacturing-based definition of quality. 
D) a product-based definition of quality. 
E) the definition of quality proposed by the American Society for Quality

Question 13

Create a Pareto chart for the following mistakes made in grading an exam.

Accepted Answer

The answer of Create a Pareto chart for the following...

Question 14

What is a poka-yoke? Give an example.

Accepted Answer

Literally translated "foolproof," a poka

Question 15

Companies with the highest levels of quality are how many times more productive than their competitors with the lowest quality levels?

Accepted Answer

A) 2 
B) 3 
C) 4 
D) 5 
E) None of the above because quality has no impact on productivity (units/labor hr. ). 
A) 2 
B) 3 
C) 4 
D) 5 
E) None of the above because quality has no impact on productivity (units/labor hr. ).

Question 16

Members of quality circles are:

Accepted Answer

A) paid according to their contribution to quality. 
B) external consultants designed to provide training in the use of quality tools. 
C) always machine operators. 
D) all trained to be facilitators. 
E) None of the above;all of the statements are false. 
A) paid according to their contribution to quality. 
B) external consultants designed to provide training in the use of quality tools. 
C) always machine operators. 
D) all trained to be facilitators. 
E) None of the above;all of the statements are false.

Question 17

TQM is important because each of the ten decisions made by operations managers deals with some aspect of identifying and meeting customer expectations.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT one of the major categories of costs associated with quality?

Accepted Answer

A) prevention costs 
B) appraisal costs 
C) internal failure costs 
D) external failure costs 
E) None of the above;they are all major categories of costs associated with quality. 
A) prevention costs 
B) appraisal costs 
C) internal failure costs 
D) external failure costs 
E) None of the above;they are all major categories of costs associated with quality.

Question 19

A good description of source inspection is inspecting:

Accepted Answer

A) materials upon delivery by the supplier. 
B) the goods at the production facility before they reach the customer. 
C) the design specifications. 
D) goods at the supplier's plant. 
E) one's own work. 
A) materials upon delivery by the supplier. 
B) the goods at the production facility before they reach the customer. 
C) the design specifications. 
D) goods at the supplier's plant. 
E) one's own work.

Question 20

Perform a Pareto analysis on the following information:

Accepted Answer

The answer of Perform a Pareto analysis on the following...

Exam 6: Managing Quality

A(n)________ is a type of poka-yoke that lists the steps needed to ensure consistency and completeness in a task.

Total quality management emphasizes:

Explain how just-in-time processes relate to the quality of an organization's outputs.

What is a popular measurement scale for service quality that compares service expectations with service performance?

Conforming to standards is the focus of the product-based definition of quality.

________ selects a demonstrated standard of performance that represents the very best performance for a process or an activity.

Building high-morale organizations and building communication networks that include employees are both elements of:

If 1 million passengers pass through the St.Louis Airport with checked baggage each month,a successful Six Sigma program for baggage handling would result in how many passengers with misplaced luggage?

In a sentence or two,summarize the contribution of Philip Crosby to quality management.

Line employees need the knowledge of TQM tools.

Arnold Palmer Hospital uses ________ to seek new ways to reduce readmission rates.

"Making it right the first time" is:

Create a Pareto chart for the following mistakes made in grading an exam.

What is a poka-yoke? Give an example.

Companies with the highest levels of quality are how many times more productive than their competitors with the lowest quality levels?

Members of quality circles are:

TQM is important because each of the ten decisions made by operations managers deals with some aspect of identifying and meeting customer expectations.

Which of the following is NOT one of the major categories of costs associated with quality?

A good description of source inspection is inspecting:

Perform a Pareto analysis on the following information:

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters