Question 1

According to the manufacturing-based definition of quality:

Accepted Answer

A) quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost. 
B) quality depends on how well the product fits patterns of consumer preferences. 
C) even though quality cannot be defined,you know what it is. 
D) quality is the degree to which a specific product conforms to standards. 
E) quality lies in the eyes of the beholder. 
A) quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost. 
B) quality depends on how well the product fits patterns of consumer preferences. 
C) even though quality cannot be defined,you know what it is. 
D) quality is the degree to which a specific product conforms to standards. 
E) quality lies in the eyes of the beholder.

Question 2

In his book,Safe Patients,Smart Hospitals,Dr.Peter Pronovost emphasizes the use of what tool to reduce catheter infections?

Accepted Answer

A) a Pareto chart 
B) a flowchart 
C) a cause-and-effect diagram 
D) a checklist 
E) a statistical process control chart 
A) a Pareto chart 
B) a flowchart 
C) a cause-and-effect diagram 
D) a checklist 
E) a statistical process control chart

Question 3

What is a set of quality standards developed by the International Organization for Standardization?

Accepted Answer

A) Malcolm Baldrige National Quality Award 
B) Deming Prize 
C) ISO 14000 
D) IOS 2009 
E) ISO 9000 
A) Malcolm Baldrige National Quality Award 
B) Deming Prize 
C) ISO 14000 
D) IOS 2009 
E) ISO 9000

Question 4

GE's recall of 3.1 million dishwashers cost the company more in repairs than the value of the actual dishwashers.This is an example of which quality principle?

Accepted Answer

A) PDCA 
B) internal failure costs 
C) appraisal costs 
D) cost of poor quality is underestimated 
E) prevention costs 
A) PDCA 
B) internal failure costs 
C) appraisal costs 
D) cost of poor quality is underestimated 
E) prevention costs

Question 5

Identify the seven major concepts of TQM.

Accepted Answer

The major concepts of total quality mana

Question 6

Which of the determinants of service quality involves having the customer's best interests at heart?

Accepted Answer

A) access 
B) courtesy 
C) credibility 
D) responsiveness 
E) tangibles 
A) access 
B) courtesy 
C) credibility 
D) responsiveness 
E) tangibles

Question 7

The philosophy of zero defects is:

Accepted Answer

A) the result of Deming's research. 
B) unrealistic. 
C) prohibitively costly. 
D) an ultimate goal;in practice,1 to 2% defects is acceptable. 
E) consistent with the commitment to continuous improvement. 
A) the result of Deming's research. 
B) unrealistic. 
C) prohibitively costly. 
D) an ultimate goal;in practice,1 to 2% defects is acceptable. 
E) consistent with the commitment to continuous improvement.

Question 8

Three broad categories of definitions of quality are:

Accepted Answer

A) product quality,service quality,and organizational quality. 
B) user based,manufacturing based,and product based. 
C) internal,external,and prevention. 
D) low-cost,response,and differentiation. 
E) Pareto,Shewhart,and Deming. 
A) product quality,service quality,and organizational quality. 
B) user based,manufacturing based,and product based. 
C) internal,external,and prevention. 
D) low-cost,response,and differentiation. 
E) Pareto,Shewhart,and Deming.

Question 9

________ is the Japanese word for the ongoing process of unending improvement.

Accepted Answer

The answer of ________ is the Japanese word for the...

Question 10

What is the quality loss function (QLF)?

Accepted Answer

The quality loss function iden

Question 11

When sample measurements falls inside the control limits,it means that:

Accepted Answer

A) each unit manufactured is good enough to sell. 
B) the process limits cannot be determined statistically. 
C) the process output exceeds the requirements. 
D) if there is no other pattern in the samples,the process is in control. 
E) the process output does not fulfill the requirements. 
A) each unit manufactured is good enough to sell. 
B) the process limits cannot be determined statistically. 
C) the process output exceeds the requirements. 
D) if there is no other pattern in the samples,the process is in control. 
E) the process output does not fulfill the requirements.

Question 12

________ is doing the job properly with the operator ensuring that this is so.

Accepted Answer

The answer of ________ is doing the job properly with...

Question 13

Poka-yoke is the Japanese term for:

Accepted Answer

A) card. 
B) foolproof. 
C) continuous improvement. 
D) fishbone diagram. 
E) just-in-time production. 
A) card. 
B) foolproof. 
C) continuous improvement. 
D) fishbone diagram. 
E) just-in-time production.

Question 14

Which of the following is FALSE regarding control charts?

Accepted Answer

A) Values above the upper control limits imply that the product's quality is exceeding expectations. 
B) Control charts are built so that new data can be quickly compared to past performance data. 
C) Control charts graphically present data. 
D) Control charts plot data over time. 
E) None of the above is false. 
A) Values above the upper control limits imply that the product's quality is exceeding expectations. 
B) Control charts are built so that new data can be quickly compared to past performance data. 
C) Control charts graphically present data. 
D) Control charts plot data over time. 
E) None of the above is false.

Question 15

Internal failure costs are associated with scrap,rework,and downtime.

Accepted Answer

A) True 
 B)False

Question 16

Perform a Pareto analysis on the following information:

Accepted Answer

The answer of Perform a Pareto analysis on the following...

Question 17

Quality can improve profitability by reducing costs.Which of the following is not an aspect of reduced costs by quality improvements?

Accepted Answer

A) flexible pricing 
B) increased productivity 
C) lower rework and scrap costs 
D) lower warranty costs 
E) All of the above are aspects of reduced costs by quality improvements. 
A) flexible pricing 
B) increased productivity 
C) lower rework and scrap costs 
D) lower warranty costs 
E) All of the above are aspects of reduced costs by quality improvements.

Question 18

The goal of inspection is to:

Accepted Answer

A) detect a bad process immediately. 
B) add value to a product or service. 
C) correct deficiencies in products. 
D) correct system deficiencies. 
E) all of the above 
A) detect a bad process immediately. 
B) add value to a product or service. 
C) correct deficiencies in products. 
D) correct system deficiencies. 
E) all of the above

Question 19

Quality has at least three categories of definitions;identify them.Provide a brief explanation of each.

Accepted Answer

The three categories of qualit

Question 20

Continuous improvement is based on the philosophy that any aspect of an operation can be improved.

Accepted Answer

A) True 
 B)False

Exam 6: Managing Quality

According to the manufacturing-based definition of quality:

In his book,Safe Patients,Smart Hospitals,Dr.Peter Pronovost emphasizes the use of what tool to reduce catheter infections?

What is a set of quality standards developed by the International Organization for Standardization?

GE's recall of 3.1 million dishwashers cost the company more in repairs than the value of the actual dishwashers.This is an example of which quality principle?

Identify the seven major concepts of TQM.

Which of the determinants of service quality involves having the customer's best interests at heart?

The philosophy of zero defects is:

Three broad categories of definitions of quality are:

________ is the Japanese word for the ongoing process of unending improvement.

What is the quality loss function (QLF)?

When sample measurements falls inside the control limits,it means that:

________ is doing the job properly with the operator ensuring that this is so.

Poka-yoke is the Japanese term for:

Which of the following is FALSE regarding control charts?

Internal failure costs are associated with scrap,rework,and downtime.

Perform a Pareto analysis on the following information:

Quality can improve profitability by reducing costs.Which of the following is not an aspect of reduced costs by quality improvements?

The goal of inspection is to:

Quality has at least three categories of definitions;identify them.Provide a brief explanation of each.

Continuous improvement is based on the philosophy that any aspect of an operation can be improved.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

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