Question 1

Discuss the primary conflict-handling intentions.

Accepted Answer

When one person seeks to satisfy his or

Question 2

Task conflict relates positively to performance only when:

Accepted Answer

A) team members believe the team is a safe place for taking risks and that members won't deliberately undermine or reject those who speak up. 
B) team members encourage functional conflict and discourage personal conflict. 
C) team members encourage functional conflict and discourage dysfunctional conflict. 
D) none of the above 
A) team members believe the team is a safe place for taking risks and that members won't deliberately undermine or reject those who speak up. 
B) team members encourage functional conflict and discourage personal conflict. 
C) team members encourage functional conflict and discourage dysfunctional conflict. 
D) none of the above

Question 3

The first stage of the conflict process is cognition.

Accepted Answer

A) True 
 B)False

Question 4

Playbill,Inc.representatives understand Chinese culture and norms.During negotiations with an angry Chinese counterpart,Playbill,Inc.representatives understand that Chinese negotiators are more likely to:

Accepted Answer

A) use extreme political tactics. 
B) increase use of distributive negotiating tactics. 
C) decrease use of distributive negotiating tactics. 
D) become agreeable and avoid confrontational tactics. 
A) use extreme political tactics. 
B) increase use of distributive negotiating tactics. 
C) decrease use of distributive negotiating tactics. 
D) become agreeable and avoid confrontational tactics.

Question 5

________ is when one party is willing to be self-sacrificing in order for a relationship to be maintained.

Accepted Answer

A) Competing 
B) Accommodating 
C) Compromising 
D) Collaborating 
A) Competing 
B) Accommodating 
C) Compromising 
D) Collaborating

Question 6

The negotiating parties' personality traits play a huge role in the negotiation process so much so that they directly impact the bargaining process and negotiation outcomes.

Accepted Answer

A) True 
 B)False

Question 7

The interactionist view proposes that all conflicts are good.

Accepted Answer

A) True 
 B)False

Question 8

Playbill,Inc.is a company that hires culturally diverse people to perform Shakespearean plays for high school students.They employ actors and actresses from all over the world.The actors and actresses have joined together to ask Playbill for higher salaries. Which of the following statements is FALSE concerning gender differences in negotiations?

Accepted Answer

A) Women's attitudes towards negotiation and towards themselves as negotiators appear to be quite different from men's. 
B) Women are more cooperative,pleasant and relationship-oriented in negotiations than men. 
C) Women are neither worse nor better negotiators than men. 
D) It appears that women may unduly penalise themselves by failing to engage in negotiations when such action would be in their best interests. 
A) Women's attitudes towards negotiation and towards themselves as negotiators appear to be quite different from men's. 
B) Women are more cooperative,pleasant and relationship-oriented in negotiations than men. 
C) Women are neither worse nor better negotiators than men. 
D) It appears that women may unduly penalise themselves by failing to engage in negotiations when such action would be in their best interests.

Question 9

When is conflict constructive?

Accepted Answer

Conflict is constructive when it improve

Question 10

If you focus on BATNA,your strategy will involve:

Accepted Answer

A) making the best and true negotiation attempt. 
B) relying on the least attractive alternative to a negotiated agreement. 
C) seeking the best alternative to a negotiated agreement. 
D) making a base attempt to negotiate an agreement. 
A) making the best and true negotiation attempt. 
B) relying on the least attractive alternative to a negotiated agreement. 
C) seeking the best alternative to a negotiated agreement. 
D) making a base attempt to negotiate an agreement.

Question 11

Conflict describes the point when __________ 'crosses over' to become __________.

Accepted Answer

A) anger; violence 
B) a dispute; a confrontation 
C) an interaction; an inter-party conflict 
D) frustration; anger 
A) anger; violence 
B) a dispute; a confrontation 
C) an interaction; an inter-party conflict 
D) frustration; anger

Question 12

The interactionist view proposes that inadequate levels of conflict can hinder a group's performance.

Accepted Answer

A) True 
 B)False

Question 13

It is possible to over-communicate,which then leads to conflict.

Accepted Answer

A) True 
 B)False

Question 14

The presence of conditions that create opportunities for conflict to arise is the ________ stage of the conflict process.

Accepted Answer

A) potential opposition 
B) intentions 
C) vision 
D) cognition 
A) potential opposition 
B) intentions 
C) vision 
D) cognition

Question 15

Avoiding encompasses both assertive and uncooperative behaviours.

Accepted Answer

A) True 
 B)False

Question 16

You are considering questions such as the following: Who will do the negotiating? Where will it take place? What time constraints will apply? What stage in the negotiation process are you in?

Accepted Answer

A) definition of ground rules 
B) evaluation of process 
C) bargaining and problem solving 
D) clarification and justification 
A) definition of ground rules 
B) evaluation of process 
C) bargaining and problem solving 
D) clarification and justification

Question 17

Compromise may be your worst enemy in negotiating a win-win agreement.

Accepted Answer

A) True 
 B)False

Question 18

Discuss the three schools of thought regarding conflict in groups and organisations.

Accepted Answer

The traditional view of conflict argues

Question 19

________ conflicts are almost always dysfunctional.

Accepted Answer

A) Relationship 
B) Job 
C) Task 
D) Process 
A) Relationship 
B) Job 
C) Task 
D) Process

Question 20

Negotiation occurs when an individual becomes aware of the negative impact an important act or decision may have on another.

Accepted Answer

A) True 
 B)False

Discuss the primary conflict-handling intentions.

Task conflict relates positively to performance only when:

The first stage of the conflict process is cognition.

Playbill,Inc.representatives understand Chinese culture and norms.During negotiations with an angry Chinese counterpart,Playbill,Inc.representatives understand that Chinese negotiators are more likely to:

________ is when one party is willing to be self-sacrificing in order for a relationship to be maintained.

The negotiating parties' personality traits play a huge role in the negotiation process so much so that they directly impact the bargaining process and negotiation outcomes.

The interactionist view proposes that all conflicts are good.

When is conflict constructive?

If you focus on BATNA,your strategy will involve:

Conflict describes the point when 'crosses over' to become .

The interactionist view proposes that inadequate levels of conflict can hinder a group's performance.

It is possible to over-communicate,which then leads to conflict.

The presence of conditions that create opportunities for conflict to arise is the ________ stage of the conflict process.

Avoiding encompasses both assertive and uncooperative behaviours.

You are considering questions such as the following: Who will do the negotiating? Where will it take place? What time constraints will apply? What stage in the negotiation process are you in?

Compromise may be your worst enemy in negotiating a win-win agreement.

Discuss the three schools of thought regarding conflict in groups and organisations.

________ conflicts are almost always dysfunctional.

Negotiation occurs when an individual becomes aware of the negative impact an important act or decision may have on another.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 13: Conflict and Negotiation

Discuss the primary conflict-handling intentions.

Task conflict relates positively to performance only when:

The first stage of the conflict process is cognition.

Playbill,Inc.representatives understand Chinese culture and norms.During negotiations with an angry Chinese counterpart,Playbill,Inc.representatives understand that Chinese negotiators are more likely to:

________ is when one party is willing to be self-sacrificing in order for a relationship to be maintained.

The negotiating parties' personality traits play a huge role in the negotiation process so much so that they directly impact the bargaining process and negotiation outcomes.

The interactionist view proposes that all conflicts are good.

When is conflict constructive?

If you focus on BATNA,your strategy will involve:

Conflict describes the point when __________ 'crosses over' to become __________.

The interactionist view proposes that inadequate levels of conflict can hinder a group's performance.

It is possible to over-communicate,which then leads to conflict.

The presence of conditions that create opportunities for conflict to arise is the ________ stage of the conflict process.

Avoiding encompasses both assertive and uncooperative behaviours.

You are considering questions such as the following: Who will do the negotiating? Where will it take place? What time constraints will apply? What stage in the negotiation process are you in?

Compromise may be your worst enemy in negotiating a win-win agreement.

Discuss the three schools of thought regarding conflict in groups and organisations.

________ conflicts are almost always dysfunctional.

Negotiation occurs when an individual becomes aware of the negative impact an important act or decision may have on another.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Conflict describes the point when 'crosses over' to become .