Exam 13: Conflict and Negotiation

The potential for conflict can actually be increased if too much information is communicated.

________ conflict supports the goals of the group and improves its performance.

Distinguish between the roles of mediator,arbitrator and conciliator.

Lower outcomes can be expected where individuals underestimate their opponents' willingness to compromise on key issues before formal negotiation begins.

Which emotion or mood is likely to result in an increase of deception during the distributive negotiation process?

The traditional view of conflict argues that conflict:

Discuss dysfunctional outcomes of conflict.

which type of conflict-handling intention results in a person's withdrawing from conflict?

The traditional view states that conflict is natural and inevitable and therefore must be accepted.

In terms of intraorganisational behaviour,integrative bargaining is preferable to distributive bargaining.

The first stage of the conflict process is called:

The traditional view sees conflict as a dysfunctional outcome.

Dyadic conflict involves:

Having a low level of process conflict and low to moderate levels of task conflict is part of the ________ view of conflict.

The contemporary view of conflict is to:

A neutral third party who facilitates a negotiated solution by using reasoning,persuasion and suggestions for alternatives is a mediator.

To be a successful distributive bargainer,one must make an aggressive first offer.

There is a great deal of overlap between mediation and conciliation.

Labour and management at DJ Trucking cannot agree upon a contract for the truck drivers.The drivers are threatening to strike and management knows that if a strike occurs,it will be very costly.Each side contends that they are bargaining fairly,but no agreement seems to be possible. You have decided to try to find a win-win situation.You have decided to find a way to engage in:

It seems that your work group is in conflict much of the time.One colleague has suggested that you,as the supervisor,are responsible for eliminating the conflict so that they can work harmoniously.Another colleague has suggested that conflict is good for stimulating creativity and productivity.You are unsure about whether you should try to eliminate the conflict or learn to deal with it positively. You decide to do more research on the view that conflict should be encouraged as a means to achieve change and innovation.This view is termed the ________ view.