Question 1

In third-party negotiations,a neutral third party who facilitates a negotiated solution by using reasoning,persuasion and suggestions is known as a(n):

Accepted Answer

A) conciliator. 
B) consultant. 
C) mediator. 
D) arbitrator. 
A) conciliator. 
B) consultant. 
C) mediator. 
D) arbitrator.

Question 2

There are two dimensions to conflict-handling intentions: cooperativeness and assertiveness.Cooperativeness is the degree to which:

Accepted Answer

A) one party attempts to satisfy his or her own concerns. 
B) both parties work towards a common goal. 
C) one party attempts to satisfy the other party's concerns. 
D) there is an absence of conflict. 
A) one party attempts to satisfy his or her own concerns. 
B) both parties work towards a common goal. 
C) one party attempts to satisfy the other party's concerns. 
D) there is an absence of conflict.

Question 3

Which is NOT one of the three types of conflict?

Accepted Answer

A) job 
B) process 
C) task 
D) relationship 
A) job 
B) process 
C) task 
D) relationship

Question 4

Which of the following is NOT a stage in the conflict process?

Accepted Answer

A) vision 
B) potential opposition 
C) intentions 
D) cognition 
A) vision 
B) potential opposition 
C) intentions 
D) cognition

Question 5

The focus of relationships in distributive bargaining is:

Accepted Answer

A) win-win. 
B) the short term. 
C) on varying amounts of resources. 
D) the long term. 
A) win-win. 
B) the short term. 
C) on varying amounts of resources. 
D) the long term.

Question 6

Conflict management techniques allow management to eliminate conflicts.

Accepted Answer

A) True 
 B)False

Question 7

Small groups that participate in unspecialised work activities are prone to conflict.

Accepted Answer

A) True 
 B)False

Question 8

Jennifer has come to realise that conflict has functional,as well as dysfunctional,outcomes.She has observed examples of both in her organisation. Last month,Jennifer's department experienced constructive conflict during a meeting.Which of the following is NOT an outcome of this functional conflict?

Accepted Answer

A) Communication is retarded. 
B) Creativity and innovation are stimulated. 
C) The quality of decisions improves. 
D) Tensions are released. 
A) Communication is retarded. 
B) Creativity and innovation are stimulated. 
C) The quality of decisions improves. 
D) Tensions are released.

Question 9

In compromising,there is no clear or definitive winner.

Accepted Answer

A) True 
 B)False

Question 10

A shared goal that cannot be attained without the cooperation of each of the conflicting parties is a superordinate goal.

Accepted Answer

A) True 
 B)False

Question 11

Conflict is functional if it:

Accepted Answer

A) is satisfying to the individual members of the group. 
B) supports the goals of the group. 
C) causes turnover. 
D) causes group members to argue. 
A) is satisfying to the individual members of the group. 
B) supports the goals of the group. 
C) causes turnover. 
D) causes group members to argue.

Question 12

Studies demonstrate that relationship conflict is almost always dysfunctional.

Accepted Answer

A) True 
 B)False

Question 13

The ________ view of conflict argues that conflict is dysfunctional and should be avoided.

Accepted Answer

A) traditional 
B) functional 
C) interactionist 
D) managed-conflict 
A) traditional 
B) functional 
C) interactionist 
D) managed-conflict

Question 14

Conflict covers the full range from overt and violent acts to subtle forms of disagreement.

Accepted Answer

A) True 
 B)False

Question 15

Individuals who bargain in teams reach more integrative agreements than those who bargain individually.

Accepted Answer

A) True 
 B)False

Question 16

Distinguish between functional conflict and dysfunctional conflict.

Accepted Answer

Some conflicts support the goals of the

Question 17

Which one of the following is NOT a dysfunctional outcome of the conflict process?

Accepted Answer

A) hampered communication 
B) reduction in group cohesiveness 
C) challenging the status quo 
D) subordination of group goals 
A) hampered communication 
B) reduction in group cohesiveness 
C) challenging the status quo 
D) subordination of group goals

Question 18

________ conflict focuses on interpersonal relationships.

Accepted Answer

A) Job 
B) Task 
C) Process 
D) Relationship 
A) Job 
B) Task 
C) Process 
D) Relationship

Question 19

________ is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

Accepted Answer

A) Conflict 
B) Politics 
C) Consideration 
D) Power 
A) Conflict 
B) Politics 
C) Consideration 
D) Power

Question 20

A negotiation strategy that sees one person gain at the other's loss is known as:

Accepted Answer

A) profit and loss strategy. 
B) win-lose strategy. 
C) zero-sum gain. 
D) zero-sum loss. 
A) profit and loss strategy. 
B) win-lose strategy. 
C) zero-sum gain. 
D) zero-sum loss.

In third-party negotiations,a neutral third party who facilitates a negotiated solution by using reasoning,persuasion and suggestions is known as a(n):

There are two dimensions to conflict-handling intentions: cooperativeness and assertiveness.Cooperativeness is the degree to which:

Which is NOT one of the three types of conflict?

Which of the following is NOT a stage in the conflict process?

The focus of relationships in distributive bargaining is:

Conflict management techniques allow management to eliminate conflicts.

Small groups that participate in unspecialised work activities are prone to conflict.

Jennifer has come to realise that conflict has functional,as well as dysfunctional,outcomes.She has observed examples of both in her organisation. Last month,Jennifer's department experienced constructive conflict during a meeting.Which of the following is NOT an outcome of this functional conflict?

In compromising,there is no clear or definitive winner.

A shared goal that cannot be attained without the cooperation of each of the conflicting parties is a superordinate goal.

Conflict is functional if it:

Studies demonstrate that relationship conflict is almost always dysfunctional.

The ________ view of conflict argues that conflict is dysfunctional and should be avoided.

Conflict covers the full range from overt and violent acts to subtle forms of disagreement.

Individuals who bargain in teams reach more integrative agreements than those who bargain individually.

Distinguish between functional conflict and dysfunctional conflict.

Which one of the following is NOT a dysfunctional outcome of the conflict process?

________ conflict focuses on interpersonal relationships.

________ is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

A negotiation strategy that sees one person gain at the other's loss is known as:

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 13: Conflict and Negotiation

In third-party negotiations,a neutral third party who facilitates a negotiated solution by using reasoning,persuasion and suggestions is known as a(n):

There are two dimensions to conflict-handling intentions: cooperativeness and assertiveness.Cooperativeness is the degree to which:

Which is NOT one of the three types of conflict?

Which of the following is NOT a stage in the conflict process?

The focus of relationships in distributive bargaining is:

Conflict management techniques allow management to eliminate conflicts.

Small groups that participate in unspecialised work activities are prone to conflict.

In compromising,there is no clear or definitive winner.

A shared goal that cannot be attained without the cooperation of each of the conflicting parties is a superordinate goal.

Conflict is functional if it:

Studies demonstrate that relationship conflict is almost always dysfunctional.

The ________ view of conflict argues that conflict is dysfunctional and should be avoided.

Conflict covers the full range from overt and violent acts to subtle forms of disagreement.

Individuals who bargain in teams reach more integrative agreements than those who bargain individually.

Distinguish between functional conflict and dysfunctional conflict.

Which one of the following is NOT a dysfunctional outcome of the conflict process?

________ conflict focuses on interpersonal relationships.

________ is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

A negotiation strategy that sees one person gain at the other's loss is known as:

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters