Question 1

To say that all conflict is bad is inappropriate and naive.

Accepted Answer

A) True 
 B)False

Question 2

Conflict is constructive when:

Accepted Answer

A) it fosters an environment of self-evaluation and change. 
B) it stimulates creativity and innovation. 
C) it improves the quality of decisions. 
D) all of the above. 
A) it fosters an environment of self-evaluation and change. 
B) it stimulates creativity and innovation. 
C) it improves the quality of decisions. 
D) all of the above.

Question 3

A person's aspiration range indicates:

Accepted Answer

A) the amount sellers will reduce their price to and still remain economically happy. 
B) the amount buyers will increase their price to and still remain economically happy. 
C) all of the above 
D) none of the above 
A) the amount sellers will reduce their price to and still remain economically happy. 
B) the amount buyers will increase their price to and still remain economically happy. 
C) all of the above 
D) none of the above

Question 4

When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict,that person is:

Accepted Answer

A) accommodating. 
B) avoiding. 
C) competing. 
D) compromising. 
A) accommodating. 
B) avoiding. 
C) competing. 
D) compromising.

Question 5

Your ________ determines the lowest value acceptable to you for a negotiated agreement.

Accepted Answer

A) margin of error 
B) bid price 
C) BATNA 
D) asking price 
A) margin of error 
B) bid price 
C) BATNA 
D) asking price

Question 6

Jennifer has come to realise that conflict has functional,as well as dysfunctional,outcomes.She has observed examples of both in her organisation. Which of the following statements about conflict is NOT true?

Accepted Answer

A) Conflict can be positively related to productivity. 
B) Conflict can arise from diversity. 
C) Conflict is always dysfunctional. 
D) Conflict can stimulate creativity. 
A) Conflict can be positively related to productivity. 
B) Conflict can arise from diversity. 
C) Conflict is always dysfunctional. 
D) Conflict can stimulate creativity.

Question 7

Which is the earlier stage in the negotiation process?

Accepted Answer

A) definition of ground rules 
B) evaluation of process 
C) bargaining and problem solving 
D) clarification and justification 
A) definition of ground rules 
B) evaluation of process 
C) bargaining and problem solving 
D) clarification and justification

Question 8

Which of the following is NOT one of the views of conflict?

Accepted Answer

A) the traditional view 
B) the inevitability view 
C) the interactionist view 
D) the managed-conflict view 
A) the traditional view 
B) the inevitability view 
C) the interactionist view 
D) the managed-conflict view

Question 9

In third-party negotiations,a third party who provides an informal communication link between the negotiator and the opponent is known as a(n):

Accepted Answer

A) arbitrator. 
B) mediator. 
C) consultant. 
D) conciliator. 
A) arbitrator. 
B) mediator. 
C) consultant. 
D) conciliator.

Question 10

Over-communication leads to conflict.

Accepted Answer

A) True 
 B)False

Question 11

When negotiating the price of a car,you are probably using an integrative bargaining strategy.

Accepted Answer

A) True 
 B)False

Question 12

Labour and management at DJ Trucking cannot agree upon a contract for the truck drivers.The drivers are threatening to strike and management knows that if a strike occurs,it will be very costly.Each side contends that they are bargaining fairly,but no agreement seems to be possible. Which of the following is a characteristic of distributive bargaining?

Accepted Answer

A) opposed to each other 
B) long-term focus 
C) I win,you win 
D) convergent or congruent interests 
A) opposed to each other 
B) long-term focus 
C) I win,you win 
D) convergent or congruent interests

Question 13

Current research has proven that process conflict is equally as disruptive as relationship conflict.

Accepted Answer

A) True 
 B)False

Question 14

Emotions are a source of conflicts.

Accepted Answer

A) True 
 B)False

Question 15

The terms negotiation and ________ are used interchangeably.

Accepted Answer

A) bargaining 
B) accommodating 
C) collaboration 
D) win-lose 
A) bargaining 
B) accommodating 
C) collaboration 
D) win-lose

Question 16

Which bargaining strategy is preferable for use in intraorganisational behaviour?

Accepted Answer

A) equal bargaining 
B) positive negotiation 
C) integrative bargaining 
D) distributive bargaining 
A) equal bargaining 
B) positive negotiation 
C) integrative bargaining 
D) distributive bargaining

Question 17

Conflict is an antidote for groupthink.

Accepted Answer

A) True 
 B)False

Question 18

Conflict that relates to the content and goals of the work is termed ________ conflict.

Accepted Answer

A) explicit 
B) relationship 
C) task 
D) process 
A) explicit 
B) relationship 
C) task 
D) process

Question 19

Relationship conflict involves those relationships that are interpersonal.

Accepted Answer

A) True 
 B)False

Question 20

The interactionist view of conflict is:

Accepted Answer

A) the belief that conflict is a natural and inevitable outcome in any group. 
B) that no generalisation about conflict is appropriate. 
C) the belief that all conflict is harmful and must be avoided. 
D) the belief that conflict is not only a positive force in a group but that it is absolutely necessary for a group to perform effectively. 
A) the belief that conflict is a natural and inevitable outcome in any group. 
B) that no generalisation about conflict is appropriate. 
C) the belief that all conflict is harmful and must be avoided. 
D) the belief that conflict is not only a positive force in a group but that it is absolutely necessary for a group to perform effectively.

To say that all conflict is bad is inappropriate and naive.

Conflict is constructive when:

A person's aspiration range indicates:

When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict,that person is:

Your ________ determines the lowest value acceptable to you for a negotiated agreement.

Jennifer has come to realise that conflict has functional,as well as dysfunctional,outcomes.She has observed examples of both in her organisation. Which of the following statements about conflict is NOT true?

Which is the earlier stage in the negotiation process?

Which of the following is NOT one of the views of conflict?

In third-party negotiations,a third party who provides an informal communication link between the negotiator and the opponent is known as a(n):

Over-communication leads to conflict.

When negotiating the price of a car,you are probably using an integrative bargaining strategy.

Current research has proven that process conflict is equally as disruptive as relationship conflict.

Emotions are a source of conflicts.

The terms negotiation and ________ are used interchangeably.

Which bargaining strategy is preferable for use in intraorganisational behaviour?

Conflict is an antidote for groupthink.

Conflict that relates to the content and goals of the work is termed ________ conflict.

Relationship conflict involves those relationships that are interpersonal.

The interactionist view of conflict is:

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 13: Conflict and Negotiation

To say that all conflict is bad is inappropriate and naive.

Conflict is constructive when:

A person's aspiration range indicates:

When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict,that person is:

Your ________ determines the lowest value acceptable to you for a negotiated agreement.

Jennifer has come to realise that conflict has functional,as well as dysfunctional,outcomes.She has observed examples of both in her organisation. Which of the following statements about conflict is NOT true?

Which is the earlier stage in the negotiation process?

Which of the following is NOT one of the views of conflict?

In third-party negotiations,a third party who provides an informal communication link between the negotiator and the opponent is known as a(n):

Over-communication leads to conflict.

When negotiating the price of a car,you are probably using an integrative bargaining strategy.

Current research has proven that process conflict is equally as disruptive as relationship conflict.

Emotions are a source of conflicts.

The terms negotiation and ________ are used interchangeably.

Which bargaining strategy is preferable for use in intraorganisational behaviour?

Conflict is an antidote for groupthink.

Conflict that relates to the content and goals of the work is termed ________ conflict.

Relationship conflict involves those relationships that are interpersonal.

The interactionist view of conflict is:

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters