Question 1

Social loafing illustrates a process gain from using teams.

Accepted Answer

A) True 
 B)False

Question 2

A software development firm has witnessed substantial growth and seeks to expand and reorganize its structure to meet the demands from clients in a better manner. HR has been given a clear directive that one of the major criteria for selection of recruits would be the candidate's ability to function as a team player. This is because the company is revamping all its major functions from the traditional departmental model to an arrangement of flexible teams. Joe Sanchez is one of their oldest and most experienced employees who demonstrated considerable ability in developing the best programs but the problem with him is that he prefers to work alone. The company does not wish to lose resources like him and others who lack the ability to work in groups but team work is essential in their reorganization. Which of the following strategies will help rectify this problem?

Accepted Answer

A)  encouraging the formation of more diverse teams 
B)  informing all employees that ability to work in teams will be major determinant for promotions and bonuses 
C)  increasing the size of teams so the contribution of people like Joe will not affect team performance overall 
D)  applying merit-based compensation systems instead of gainsharing 
E)  encouraging employees like Joe to work more independently 
A)  encouraging the formation of more diverse teams 
B)  informing all employees that ability to work in teams will be major determinant for promotions and bonuses 
C)  increasing the size of teams so the contribution of people like Joe will not affect team performance overall 
D)  applying merit-based compensation systems instead of gainsharing 
E)  encouraging employees like Joe to work more independently

Question 3

Conscientiousness and openness to experience are two personality dimensions of the Big Five personality model that predict better performance in teams.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements best defines a work group?

Accepted Answer

A)  A work group performs at a level greater than the sum of its inputs from individual members. 
B)  A work group interacts primarily to share information, rather than to engage in work that requires joint effort. 
C)  A work group consists of members who work together and generate positive synergy through coordinated effort. 
D)  A work group consists of members having complementary skills that are applied in a coordinated fashion to the task at hand. 
E)  A work group involves individual and mutual accountability regarding results and outcomes. 
A)  A work group performs at a level greater than the sum of its inputs from individual members. 
B)  A work group interacts primarily to share information, rather than to engage in work that requires joint effort. 
C)  A work group consists of members who work together and generate positive synergy through coordinated effort. 
D)  A work group consists of members having complementary skills that are applied in a coordinated fashion to the task at hand. 
E)  A work group involves individual and mutual accountability regarding results and outcomes.

Question 5

The existence of dissimilar mental models is likely to lead to ________.

Accepted Answer

A)  diverse but appropriate decisions being made by the team 
B)  decisions being made on the basis of unanimous judgments 
C)  specific and accurate goals being pursued by all team members 
D)  disagreements over the methods to be applied for task completion 
E)  higher levels of objectively rated performance 
A)  diverse but appropriate decisions being made by the team 
B)  decisions being made on the basis of unanimous judgments 
C)  specific and accurate goals being pursued by all team members 
D)  disagreements over the methods to be applied for task completion 
E)  higher levels of objectively rated performance

Question 6

Cross-functional teams consist of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.

Accepted Answer

A) True 
 B)False

Question 7

Discuss the difference between a work group and a work team.

Accepted Answer

A work group is a group that interacts p

Question 8

Work should be performed by an individual if ________.

Accepted Answer

A)  the work is complex and requires different perspectives 
B)  the work creates a common purpose or set of goals for the people in the group that is more than the aggregate of individual goals 
C)  the work is simple and does not require diverse input 
D)  several tasks that are interdependent are to be performed for completing the work 
E)  performing the work requires learning a new technology or understanding a new system 
A)  the work is complex and requires different perspectives 
B)  the work creates a common purpose or set of goals for the people in the group that is more than the aggregate of individual goals 
C)  the work is simple and does not require diverse input 
D)  several tasks that are interdependent are to be performed for completing the work 
E)  performing the work requires learning a new technology or understanding a new system

Question 9

Which of the following accurately differentiates between work groups and work teams?

Accepted Answer

A)  Work groups are used by top-management employees, while work teams are used by lower-level workers. 
B)  Work groups are used for functions relating to areas of the external environment, while work teams are exclusively used for departmental problems and issues. 
C)  Work groups involve members who have complementary skills, while work teams use employees who have random and varied skills. 
D)  Work teams generate a potential for an organization to generate greater outputs with no increase in inputs, while work groups cannot perform this function. 
E)  Work teams represent the mere accumulation of individual efforts, while work groups generate a positive synergy within the organization. 
A)  Work groups are used by top-management employees, while work teams are used by lower-level workers. 
B)  Work groups are used for functions relating to areas of the external environment, while work teams are exclusively used for departmental problems and issues. 
C)  Work groups involve members who have complementary skills, while work teams use employees who have random and varied skills. 
D)  Work teams generate a potential for an organization to generate greater outputs with no increase in inputs, while work groups cannot perform this function. 
E)  Work teams represent the mere accumulation of individual efforts, while work groups generate a positive synergy within the organization.

Question 10

Problem-solving teams can ________.

Accepted Answer

A)  implement the recommended changes to resolve a problem 
B)  assume responsibility for the outcomes of a solution they implemented 
C)  provide recommendations after a discussion amongst department members 
D)  resolve problems of different departments in an organization simultaneously 
E)  combine the expertise of employees across different divisions and organizational levels 
A)  implement the recommended changes to resolve a problem 
B)  assume responsibility for the outcomes of a solution they implemented 
C)  provide recommendations after a discussion amongst department members 
D)  resolve problems of different departments in an organization simultaneously 
E)  combine the expertise of employees across different divisions and organizational levels

Question 11

The goal of a work group is to share information.

Accepted Answer

A) True 
 B)False

Question 12

Teams and traditional departments have the same level of flexibility and responsiveness to external changes.

Accepted Answer

A) True 
 B)False

Question 13

A climate of trust among team members is a contextual factor relating to team effectiveness.

Accepted Answer

A) True 
 B)False

Question 14

A team that has a good plan, but is also willing to adjust their master plan and adapt when conditions call for it demonstrates high ________, an important variable in successful team processes.

Accepted Answer

A)  goal specificity 
B)  goal congruency 
C)  conformity 
D)  diversity 
E)  reflexivity 
A)  goal specificity 
B)  goal congruency 
C)  conformity 
D)  diversity 
E)  reflexivity

Question 15

Low levels of virtuality in teams result in higher levels of information sharing.

Accepted Answer

A) True 
 B)False

Question 16

Nick, the director of manufacturing at a large electronics company, has created a team of eleven employees from quality control for working on high priority projects. Nick gives the team members the responsibility of planning and scheduling their own work, and making all functional decisions. Also, members of this team evaluate each other's performance. This is an example of a ________ team.

Accepted Answer

A)  problem-solving 
B)  self-managed work 
C)  cross-functional 
D)  virtual 
E)  task-resolution 
A)  problem-solving 
B)  self-managed work 
C)  cross-functional 
D)  virtual 
E)  task-resolution

Question 17

The team effectiveness model identifies three categories of key components making up effective teams. What are these three categories? Give examples of each category.

Accepted Answer

The key components of effective teams ca

Question 18

Which of the following is true with regard to use of individuals and teams?

Accepted Answer

A)  Teams and individuals can be used interchangeably for all kinds of jobs without any significant impact seen on effectiveness. 
B)  Team work requires less time and resources when compared to individual work. 
C)  Individuals have increased communication, supervision, and conflict-management demands when compared to teams. 
D)  Individuals are bound by a collective common purpose that is organizationally determined and this typically reduces their performance. 
E)  Task complexity and requirement of different perspectives must be used as criteria when assigning work to teams over individuals and vice versa. 
A)  Teams and individuals can be used interchangeably for all kinds of jobs without any significant impact seen on effectiveness. 
B)  Team work requires less time and resources when compared to individual work. 
C)  Individuals have increased communication, supervision, and conflict-management demands when compared to teams. 
D)  Individuals are bound by a collective common purpose that is organizationally determined and this typically reduces their performance. 
E)  Task complexity and requirement of different perspectives must be used as criteria when assigning work to teams over individuals and vice versa.

Question 19

Which of the following must be avoided if one wants to create and maintain an effective team?

Accepted Answer

A)  task conflicts 
B)  reflexivity 
C)  specific goals 
D)  relationship conflicts 
E)  congruent mental models 
A)  task conflicts 
B)  reflexivity 
C)  specific goals 
D)  relationship conflicts 
E)  congruent mental models

Question 20

Diane Fielding, owner of the famous "Mint" chain of restaurants, planned to revamp the whole concept and structure of her outlets. With this purpose in mind, she selected five managers from her existing outlets based on their performance in relation to targets, experience, and motivation. Each manager was asked to take up an aspect of the restaurant's functioning like menu, décor, and customer service measures. Diane was sure that this group of high performers possessed a clear understanding of the ground realities which made them the best candidates to contemplate and implement the required changes. In order to reward them, she announced a hefty bonus for their collective performance. Six months later, after the changes were implemented, Diane realized that the group had made many questionable decisions which were resulting in problems. Which of the following, if true, would best explain this outcome?

Accepted Answer

A)  The team members had skills that were complementary to each other and added value to the project. 
B)  The team members had high levels of affective commitment to their jobs as Diane was a good leader. 
C)  Typically, these managers viewed each other as competition as Diane only rewarded the highest earning outlet with incentives. 
D)  Two of the branches of "Mint" were located in the suburbs, while the other three outlets were located in busy areas and witnessed more customers. 
E)  The team members were clear about their duties and role ambiguity was minimal. 
A)  The team members had skills that were complementary to each other and added value to the project. 
B)  The team members had high levels of affective commitment to their jobs as Diane was a good leader. 
C)  Typically, these managers viewed each other as competition as Diane only rewarded the highest earning outlet with incentives. 
D)  Two of the branches of "Mint" were located in the suburbs, while the other three outlets were located in busy areas and witnessed more customers. 
E)  The team members were clear about their duties and role ambiguity was minimal.

Social loafing illustrates a process gain from using teams.

Conscientiousness and openness to experience are two personality dimensions of the Big Five personality model that predict better performance in teams.

Which of the following statements best defines a work group?

The existence of dissimilar mental models is likely to lead to ________.

Cross-functional teams consist of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.

Discuss the difference between a work group and a work team.

Work should be performed by an individual if ________.

Which of the following accurately differentiates between work groups and work teams?

Problem-solving teams can ________.

The goal of a work group is to share information.

Teams and traditional departments have the same level of flexibility and responsiveness to external changes.

A climate of trust among team members is a contextual factor relating to team effectiveness.

A team that has a good plan, but is also willing to adjust their master plan and adapt when conditions call for it demonstrates high ________, an important variable in successful team processes.

Low levels of virtuality in teams result in higher levels of information sharing.

The team effectiveness model identifies three categories of key components making up effective teams. What are these three categories? Give examples of each category.

Which of the following is true with regard to use of individuals and teams?

Which of the following must be avoided if one wants to create and maintain an effective team?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 10: Understanding Work Teams

Social loafing illustrates a process gain from using teams.

Conscientiousness and openness to experience are two personality dimensions of the Big Five personality model that predict better performance in teams.

Which of the following statements best defines a work group?

The existence of dissimilar mental models is likely to lead to ________.

Cross-functional teams consist of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.

Discuss the difference between a work group and a work team.

Work should be performed by an individual if ________.

Which of the following accurately differentiates between work groups and work teams?

Problem-solving teams can ________.

The goal of a work group is to share information.

Teams and traditional departments have the same level of flexibility and responsiveness to external changes.

A climate of trust among team members is a contextual factor relating to team effectiveness.

A team that has a good plan, but is also willing to adjust their master plan and adapt when conditions call for it demonstrates high ________, an important variable in successful team processes.

Low levels of virtuality in teams result in higher levels of information sharing.

The team effectiveness model identifies three categories of key components making up effective teams. What are these three categories? Give examples of each category.

Which of the following is true with regard to use of individuals and teams?

Which of the following must be avoided if one wants to create and maintain an effective team?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters