Question 1

Stage II of the conflict process deals with the conflict being ________.

Accepted Answer

A)  perceived and felt 
B)  apparent and experienced 
C)  expressed and resolved 
D)  analyzed 
E)  internalized 
A)  perceived and felt 
B)  apparent and experienced 
C)  expressed and resolved 
D)  analyzed 
E)  internalized

Question 2

Bill is negotiating for the labor union. Today, he is presenting the evidence and papers that demonstrate the average wages in the area, the cost of health care for the average worker, and a pie graph demonstrating how these costs affect the new salary request. Which phase of the negotiation process is Bill currently in?

Accepted Answer

A)  preparation and planning 
B)  definition of ground rules 
C)  clarification and justification 
D)  bargaining and problem solving 
E)  closure and implementation 
A)  preparation and planning 
B)  definition of ground rules 
C)  clarification and justification 
D)  bargaining and problem solving 
E)  closure and implementation

Question 3

Distributive bargaining attempts to create a win-win solution for both the parties.

Accepted Answer

A) True 
 B)False

Question 4

What factor would most likely increase the negative impact of an arbitration session?

Accepted Answer

A)  limited options of the arbitrator 
B)  heavy-handedness of the arbitrator 
C)  compulsory nature of the arbitration 
D)  voluntary nature of the arbitration 
E)  establishment of an agreement that is nonbinding 
A)  limited options of the arbitrator 
B)  heavy-handedness of the arbitrator 
C)  compulsory nature of the arbitration 
D)  voluntary nature of the arbitration 
E)  establishment of an agreement that is nonbinding

Question 5

Outline and discuss the conflict process.

Accepted Answer

The conflict process can be seen as comp

Question 6

The ________ view of conflict focuses on productive resolution of conflicts.

Accepted Answer

A)  interactionist 
B)  transactional 
C)  managed 
D)  rational 
E)  traditional 
A)  interactionist 
B)  transactional 
C)  managed 
D)  rational 
E)  traditional

Question 7

Negotiation is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

Accepted Answer

A) True 
 B)False

Question 8

According to the ________ view of conflict, conflict can be a positive force in a group and some conflict is absolutely necessary for a group to perform effectively.

Accepted Answer

A)  resolution focused 
B)  traditional 
C)  managed 
D)  interactionist 
E)  transactional 
A)  resolution focused 
B)  traditional 
C)  managed 
D)  interactionist 
E)  transactional

Question 9

The management has decided to try to find a win-win solution to help both parties resolve their differences. Management is attempting to engage in ________ bargaining.

Accepted Answer

A)  integrative 
B)  reflective 
C)  surface 
D)  distributive 
E)  reformatory 
A)  integrative 
B)  reflective 
C)  surface 
D)  distributive 
E)  reformatory

Question 10

Tenure and conflict have been found to be inversely related.

Accepted Answer

A) True 
 B)False

Question 11

________ is a conflict-handling technique in which the parties in a conflict each desire to satisfy fully the concerns of all parties.

Accepted Answer

A)  Collaborating 
B)  Competing 
C)  Accommodating 
D)  Avoiding 
E)  Compromising 
A)  Collaborating 
B)  Competing 
C)  Accommodating 
D)  Avoiding 
E)  Compromising

Stage II of the conflict process deals with the conflict being ________.

Distributive bargaining attempts to create a win-win solution for both the parties.

What factor would most likely increase the negative impact of an arbitration session?

Outline and discuss the conflict process.

The ________ view of conflict focuses on productive resolution of conflicts.

Negotiation is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

According to the ________ view of conflict, conflict can be a positive force in a group and some conflict is absolutely necessary for a group to perform effectively.

The management has decided to try to find a win-win solution to help both parties resolve their differences. Management is attempting to engage in ________ bargaining.

Tenure and conflict have been found to be inversely related.

________ is a conflict-handling technique in which the parties in a conflict each desire to satisfy fully the concerns of all parties.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 14: Conflict and Negotiation

Stage II of the conflict process deals with the conflict being ________.

Distributive bargaining attempts to create a win-win solution for both the parties.

What factor would most likely increase the negative impact of an arbitration session?

Outline and discuss the conflict process.

The ________ view of conflict focuses on productive resolution of conflicts.

Negotiation is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

According to the ________ view of conflict, conflict can be a positive force in a group and some conflict is absolutely necessary for a group to perform effectively.

The management has decided to try to find a win-win solution to help both parties resolve their differences. Management is attempting to engage in ________ bargaining.

Tenure and conflict have been found to be inversely related.

________ is a conflict-handling technique in which the parties in a conflict each desire to satisfy fully the concerns of all parties.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters