Question 1

As a flower arranger,Beth doesn't have to wait for someone to tell her.She can look at an arrangement and know whether she did a good job.Beth's job has ________.

Accepted Answer

A) low task significance 
B) low skill variety 
C) high feedback 
D) high autonomy 
A) low task significance 
B) low skill variety 
C) high feedback 
D) high autonomy

Question 2

Tiffany is usually the person who takes charge of the situation and gets people moving toward the group's objective.Tiffany probably has a high need for ________.

Accepted Answer

A) control 
B) power 
C) achievement 
D) admiration 
A) control 
B) power 
C) achievement 
D) admiration

Question 3

The three-needs theory of motivation states that there are three ________ needs that are major motives in work.

Accepted Answer

A) psychological 
B) acquired 
C) safety 
D) innate 
A) psychological 
B) acquired 
C) safety 
D) innate

Question 4

________ refers to the number of different tasks required in a job and the frequency with which those tasks are repeated.

Accepted Answer

A) Job scope 
B) Job depth 
C) job enlargement 
D) job enrichment 
A) Job scope 
B) Job depth 
C) job enlargement 
D) job enrichment

Question 5

Goal-setting theory assumes that an individual is committed to the goal.Commitment is most likely when ________.

Accepted Answer

A) goals are assigned and not self-set 
B) goals are not made public 
C) the individual has an internal locus of control 
D) the individual has low self-efficacy 
A) goals are assigned and not self-set 
B) goals are not made public 
C) the individual has an internal locus of control 
D) the individual has low self-efficacy

Question 6

Marlin,a physicist in a large corporation,has been asked by his professional association to present a scientific paper at the national convention.This type of recognition will help Marlin fulfill his ________ needs.

Accepted Answer

A) psychological 
B) esteem 
C) self-actualization 
D) social 
A) psychological 
B) esteem 
C) self-actualization 
D) social

Question 7

According to the JCM,which three job characteristics are crucial to an employee experiencing meaningfulness of his or her work?

Accepted Answer

A) autonomy,task identity,and task significance 
B) skill variety,task identity,and task significance 
C) autonomy,feedback,and task significance 
D) skill variety,autonomy,and feedback 
A) autonomy,task identity,and task significance 
B) skill variety,task identity,and task significance 
C) autonomy,feedback,and task significance 
D) skill variety,autonomy,and feedback

Question 8

Bonnie's boss has offered her baseball game tickets if she meets her sales goals this month.Bonnie looked at him in disbelief and did not put forth the effort to meet the goals.According to expectancy theory,from this we can surmise ________.

Accepted Answer

A) the expectancy was only moderate 
B) the reward had low valence for Bonnie 
C) the instrumentality was low 
D) the effort-reward linkage was weak 
A) the expectancy was only moderate 
B) the reward had low valence for Bonnie 
C) the instrumentality was low 
D) the effort-reward linkage was weak

Question 9

To help her new supervisors remember the concept of reinforcement theory,Carol told them to remember this: ________.

Accepted Answer

A) What gets measured gets monitored 
B) What gets rewarded gets repeated 
C) Whatever can go wrong will 
D) No good deed goes unpunished 
A) What gets measured gets monitored 
B) What gets rewarded gets repeated 
C) Whatever can go wrong will 
D) No good deed goes unpunished

Question 10

To maximize motivation among today's workforce,managers need to think in terms of ________.

Accepted Answer

A) job autonomy 
B) flexibility 
C) job security 
D) compensation 
A) job autonomy 
B) flexibility 
C) job security 
D) compensation

Question 11

Matthew is worried that he will not be able to pay his mortgage and feed his family since he was laid off from his production job.Which of Maslow's levels of need is a concern to Matthew?

Accepted Answer

A) self-actualization 
B) esteem 
C) psychological 
D) physiological 
A) self-actualization 
B) esteem 
C) psychological 
D) physiological

Question 12

John knows his more experienced workers don't need him to "babysit" them; he trusts them to know what to do,how to do it,and to get it done on time.In this respect,John is a ________ manager.

Accepted Answer

A) Theory X 
B) Theory Y 
C) Theory Z 
D) Two-factor 
A) Theory X 
B) Theory Y 
C) Theory Z 
D) Two-factor

Question 13

Which of the following is true about managing cross-cultural motivational challenges?

Accepted Answer

A) Maslow's needs hierarchy largely remains unchanged across cultures. 
B) In masculine cultures such as Japan and Slovakia,the focus is on quality-of-life benefits. 
C) Recent evidence suggests that in collectivist cultures,especially in the former socialist countries,of Central and Eastern Europe,employees link pay solely to performance. 
D) Most current motivation theories were developed in the United States by Americans and about Americans. 
A) Maslow's needs hierarchy largely remains unchanged across cultures. 
B) In masculine cultures such as Japan and Slovakia,the focus is on quality-of-life benefits. 
C) Recent evidence suggests that in collectivist cultures,especially in the former socialist countries,of Central and Eastern Europe,employees link pay solely to performance. 
D) Most current motivation theories were developed in the United States by Americans and about Americans.

Question 14

According to the JCM,which job characteristic leads to an employee experiencing responsibility for outcomes of his or her work?

Accepted Answer

A) task significance 
B) autonomy 
C) feedback 
D) skill variety 
A) task significance 
B) autonomy 
C) feedback 
D) skill variety

Question 15

________ refers to the degree of control employees have over their work.

Accepted Answer

A) Task identity 
B) Task significance 
C) Job scope 
D) Job depth 
A) Task identity 
B) Task significance 
C) Job scope 
D) Job depth

Question 16

In a familiar children's book,a little locomotive was asked to pull a heavy train up a steep mountain.The "little engine," as he was called,kept telling himself "I think I can.I think I can." The little engine was ________.

Accepted Answer

A) high in need for affiliation 
B) low in commitment 
C) high in self-efficacy 
D) low in risk avoidance 
A) high in need for affiliation 
B) low in commitment 
C) high in self-efficacy 
D) low in risk avoidance

Question 17

Which of the following is true about job enlargement and job enrichment?

Accepted Answer

A) Job enlargement efforts that focus solely on increasing the number of tasks are largely effective in increasing employee motivation. 
B) Research shows that job enrichment improves employee motivation and satisfaction. 
C) Expanding the scope of knowledge used in a job leads to more job satisfaction,enhanced customer service,and fewer errors. 
D) Research shows that job enrichment is very useful in improving the quality of work of employees. 
A) Job enlargement efforts that focus solely on increasing the number of tasks are largely effective in increasing employee motivation. 
B) Research shows that job enrichment improves employee motivation and satisfaction. 
C) Expanding the scope of knowledge used in a job leads to more job satisfaction,enhanced customer service,and fewer errors. 
D) Research shows that job enrichment is very useful in improving the quality of work of employees.

Question 18

Jack Hammer is a retired man who has decided to seek work with your company to supplement his retirement income.As you consider whether he will be a good fit for your department,you determine that he is likely to find satisfaction in the job because it ________.

Accepted Answer

A) is in a highly structured work environment 
B) offers convenient and flexible work hours 
C) is characterized by a high degree of independence 
D) provides an opportunity for interpersonal relationships 
A) is in a highly structured work environment 
B) offers convenient and flexible work hours 
C) is characterized by a high degree of independence 
D) provides an opportunity for interpersonal relationships

Question 19

Which of the following needs is the highest in Maslow's hierarchy of needs theory?

Accepted Answer

A) safety needs 
B) self-actualization needs 
C) esteem needs 
D) social needs 
A) safety needs 
B) self-actualization needs 
C) esteem needs 
D) social needs

Question 20

Write a short essay on Maslow's hierarchy of needs by first describing the needs and then discussing how these needs are interrelated according to the theory.How can managers use this theory to motivate employees?

Accepted Answer

Maslow proposed that within every person

As a flower arranger,Beth doesn't have to wait for someone to tell her.She can look at an arrangement and know whether she did a good job.Beth's job has ________.

Tiffany is usually the person who takes charge of the situation and gets people moving toward the group's objective.Tiffany probably has a high need for ________.

The three-needs theory of motivation states that there are three ________ needs that are major motives in work.

________ refers to the number of different tasks required in a job and the frequency with which those tasks are repeated.

Goal-setting theory assumes that an individual is committed to the goal.Commitment is most likely when ________.

Marlin,a physicist in a large corporation,has been asked by his professional association to present a scientific paper at the national convention.This type of recognition will help Marlin fulfill his ________ needs.

According to the JCM,which three job characteristics are crucial to an employee experiencing meaningfulness of his or her work?

Bonnie's boss has offered her baseball game tickets if she meets her sales goals this month.Bonnie looked at him in disbelief and did not put forth the effort to meet the goals.According to expectancy theory,from this we can surmise ________.

To help her new supervisors remember the concept of reinforcement theory,Carol told them to remember this: ________.

To maximize motivation among today's workforce,managers need to think in terms of ________.

Matthew is worried that he will not be able to pay his mortgage and feed his family since he was laid off from his production job.Which of Maslow's levels of need is a concern to Matthew?

John knows his more experienced workers don't need him to "babysit" them; he trusts them to know what to do,how to do it,and to get it done on time.In this respect,John is a ________ manager.

Which of the following is true about managing cross-cultural motivational challenges?

According to the JCM,which job characteristic leads to an employee experiencing responsibility for outcomes of his or her work?

________ refers to the degree of control employees have over their work.

In a familiar children's book,a little locomotive was asked to pull a heavy train up a steep mountain.The "little engine," as he was called,kept telling himself "I think I can.I think I can." The little engine was ________.

Which of the following is true about job enlargement and job enrichment?

Jack Hammer is a retired man who has decided to seek work with your company to supplement his retirement income.As you consider whether he will be a good fit for your department,you determine that he is likely to find satisfaction in the job because it ________.

Which of the following needs is the highest in Maslow's hierarchy of needs theory?

Write a short essay on Maslow's hierarchy of needs by first describing the needs and then discussing how these needs are interrelated according to the theory.How can managers use this theory to motivate employees?

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 16: Motivating Employees

As a flower arranger,Beth doesn't have to wait for someone to tell her.She can look at an arrangement and know whether she did a good job.Beth's job has ________.

Tiffany is usually the person who takes charge of the situation and gets people moving toward the group's objective.Tiffany probably has a high need for ________.

The three-needs theory of motivation states that there are three ________ needs that are major motives in work.

________ refers to the number of different tasks required in a job and the frequency with which those tasks are repeated.

Goal-setting theory assumes that an individual is committed to the goal.Commitment is most likely when ________.

Marlin,a physicist in a large corporation,has been asked by his professional association to present a scientific paper at the national convention.This type of recognition will help Marlin fulfill his ________ needs.

According to the JCM,which three job characteristics are crucial to an employee experiencing meaningfulness of his or her work?

Bonnie's boss has offered her baseball game tickets if she meets her sales goals this month.Bonnie looked at him in disbelief and did not put forth the effort to meet the goals.According to expectancy theory,from this we can surmise ________.

To help her new supervisors remember the concept of reinforcement theory,Carol told them to remember this: ________.

To maximize motivation among today's workforce,managers need to think in terms of ________.

Matthew is worried that he will not be able to pay his mortgage and feed his family since he was laid off from his production job.Which of Maslow's levels of need is a concern to Matthew?

John knows his more experienced workers don't need him to "babysit" them; he trusts them to know what to do,how to do it,and to get it done on time.In this respect,John is a ________ manager.

Which of the following is true about managing cross-cultural motivational challenges?

According to the JCM,which job characteristic leads to an employee experiencing responsibility for outcomes of his or her work?

________ refers to the degree of control employees have over their work.

In a familiar children's book,a little locomotive was asked to pull a heavy train up a steep mountain.The "little engine," as he was called,kept telling himself "I think I can.I think I can." The little engine was ________.

Which of the following is true about job enlargement and job enrichment?

Jack Hammer is a retired man who has decided to seek work with your company to supplement his retirement income.As you consider whether he will be a good fit for your department,you determine that he is likely to find satisfaction in the job because it ________.

Which of the following needs is the highest in Maslow's hierarchy of needs theory?

Write a short essay on Maslow's hierarchy of needs by first describing the needs and then discussing how these needs are interrelated according to the theory.How can managers use this theory to motivate employees?

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Being an Effective Leader

Monitoring and Controlling

Filters