Exam 11: Communicating in Organizations

In terms of organizational functions, ________ involves recurring patterns of interaction among organizational members.

Describe the three major functions of organizations and provide at least two examples to illustrate each function.

Enrique did not want to tell his manager that it was not likely his employees would meet the looming production deadline. He was fearful that he would be blamed if he told his manager this information. In terms of the semantic-information distance, this is an example of _____.

The gap in information and understanding between supervisors and subordinates on specific issues is called ________.

The structure of organizational communication refers to the lines of communication and the method in which messages flow.

Laura is stationed in New York and collaborates daily with a colleague in New Zealand. Her opportunity to learn about his culture and to trade ideas in the professional sphere demonstrates the connectedness of the world and is an example of ________.

Carly is an elementary school teacher who is expected to both nurture her students and enforce strict policies. When Jimmy acts out and breaks the rules, Carly knows it is because he has trouble at home. Discipline only causes him to act out more. She feels as though she is stuck between helping and harming him. This is an example of _____.

Increasing employees' feelings of self-efficacy is referred to as _____.

Communicating with one's manager is an example of ________ communication.

In hierarchically-structured organizations, communication between peers is called ________ communication.

Instituting a suggestion box at an organization is an example of the ________ function of organization.

Sexual harassment is primarily a communicative behavior.

Loren has been a firefighter in California for 13 years. He recently was the first responder to a fatal car accident in which his close friend was a victim. Since then, he has been feeling like no matter what he does, he can't make a difference in the community and has felt detached from his coworkers. Loren is experiencing _____.

Companies have initiated programs like flextime, family leave, and dependent-care benefits in response to _____ conflict that families face as they try to balance job and home responsibilities.

Nadine's new boss has given her a project but Nadine doesn't know if she is totally responsible for the entire project or just the marketing portion since she works in the marketing department. Nadine just started her job two weeks ago and is hesitant to ask her boss because she doesn't want to look like she doesn't know what to do. Nadine is demonstrating role ambiguity.