Exam 11: Communicating in Organizations

A recent study showed that nearly ____ of American workers reported being bullied at some point in their careers.

The new social contract between employers and employees expects that workers will stay with companies for most of their lives.

When an organization expects or requires workers to display particular feelings, employees are engaging in _____.

Which of the following information-seeking tactics is a passive strategy used by new employees when assimilating to an organizational culture?

Leslie decided to work for a credit union rather than a traditional for-profit bank because she felt her values would overlap with those of a credit union, not a bank. This is an example of _____.

Brett knew that if he did a good job on the international assessments project, he would be up for the promotion of division head at his company. The possibility of this promotion gives Brett a feeling of personal investment in the project and demonstrates the concept of _____.

Four communication strategies tend to contribute to a supervisor's success. Describe those strategies, provide examples, and indicate why you believe these strategies are related to a supervisor's success.

Organizational culture refers to a pattern of shared beliefs, values, and behaviors that make up a social community.

Urgent organizations develop because of the over-supply of a particular product.

There tends to be very little overlap in terms of the various functions of organizations.

________ describes supervisors who are willing to share their ideas as well as listen to others in a way that avoids conveying negative or disconfirming feedback.

Ingratiation refers to behaviors in an individual that cause others to dislike them.

The communication function of organizations that is used to accomplish tasks is called _____.

________ are the set of interactions that members of groups use to accomplish their individual and common goals.

In Susan's role as a psychologist, she must remain calm and supportive even when her clients become abusive or hostile to her. This job requirement is known as _____.

An assembly line in a fulfillment center warehouse is an example of the production function of organizational communication.

The maintenance function of organizations preserves the stability of existing systems.

When Google released Google+ in an attempt to build a social networking site to compete with Facebook, Facebook promptly made changes within just a few days and more within a few weeks. This competitiveness reflects the basis for an) ________ organization.

Simone's co-worker Brad keeps asking her out on a date and she doesn't want to go out with him. He also calls her names like "sweetie" and "baby" at work instead of addressing her by her first name. Brad's actions are an example of an) _____ work environment.

The process of adapting to the organizational culture where one works is called _____.