Question 1

________ is the process of informing new employees about what is expected of them in the job and helping them cope with the stresses of transition.

Accepted Answer

The answer of ________ is the process of informing new...

Question 2

Training costs can be lowered by online training programs and by assigning mentors and coaches to employees.

Accepted Answer

A) True 
 B)False

Question 3

As part of training assessment,Conway is reviewing a firm's organization's mission,long- and short-term goals,and business environment.Conway is most likely conducting a(n):

Accepted Answer

A)  organizational analysis. 
B)  task analysis. 
C)  person analysis. 
D)  HR analysis. 
A)  organizational analysis. 
B)  task analysis. 
C)  person analysis. 
D)  HR analysis.

Question 4

The HR professional conducts a task analysis in order to determine:

Accepted Answer

A)  what knowledge and skills relate to job performance. 
B)  the immediate and long-term needs for the training. 
C)  what alternatives are available if training is too costly. 
D)  how well employees are carrying out the tasks that make up the job. 
A)  what knowledge and skills relate to job performance. 
B)  the immediate and long-term needs for the training. 
C)  what alternatives are available if training is too costly. 
D)  how well employees are carrying out the tasks that make up the job.

Question 5

The example of the CathSim,created by HT Medical,is a type of ________ training that helps nurses learn to give shots.

Accepted Answer

A)  OJT 
B)  virtual reality 
C)  simulation 
D)  role-playing 
A)  OJT 
B)  virtual reality 
C)  simulation 
D)  role-playing

Question 6

The introduction of automation into the workplace often results in improved skills required to perform a job.

Accepted Answer

A) True 
 B)False

Question 7

The process of providing employees with specific skills or helping them correct deficiencies in their performance is referred to as ________.

Accepted Answer

The answer of The process of providing employees with specific...

Question 8

The term "training" has a distinctly positive connotation for most employees.

Accepted Answer

A) True 
 B)False

Question 9

Jen is examining the effectiveness and usefulness of a training program.She is in the ________ phase of training.

Accepted Answer

A)  development 
B)  needs assessment 
C)  facilitation 
D)  evaluation 
A)  development 
B)  needs assessment 
C)  facilitation 
D)  evaluation

Question 10

Additional Case 8.3
The HR department at McBain Associates is putting together a multi-step training program to help managers appraise employee performance. The firm has experienced previous legal problems associated with improper performance appraisals, so HR needs to ensure that every manager is able to conduct a performance appraisal appropriately. 
Managers will receive information about EEO law, company policies, appraisal forms, and appropriate interview questions. Information provided during training should be relevant and consistent. The firm wants managers to have access to the information after training and as needed when conducting performance appraisals. In addition, the firm wants to minimize the time managers spend on the training and to avoid large group meetings. Due to changing policies and forms, HR needs the ability to update the training information easily and quickly.
-Refer to Additional Case 8.3.Which type of training would be best at McBain?

Accepted Answer

A)  E-learning 
B)  VR training 
C)  Apprenticeship 
D)  Off-the-job training 
A)  E-learning 
B)  VR training 
C)  Apprenticeship 
D)  Off-the-job training

Question 11

Additional Case 8.1 
A manager wants you to develop training that will improve employee performance. You begin by asking the manager and his boss some questions. You find that employees are given specific assignments but may be pulled off one task and put on a higher priority one with little warning. You ask the manager what the problem seems to be. He says people aren't getting their work done. He wants more productivity with fewer errors, but he can't explain any more thoroughly than that. You talk with employees and discover that they receive their work assignments for the day at the beginning of the shift. Then, the boss makes special requests during the day, and the employees are reassigned from their current project to take care of those requests. This tends to slow everyone else down.

-Refer to Additional Case 8.1.Your investigation of the employees' performance revealed that:

Accepted Answer

A)  training will probably not solve the firm's problems. 
B)  training would be a good investment for the firm. 
C)  employee training goals are clear and realistic. 
D)  VR is the best training method to use. 
A)  training will probably not solve the firm's problems. 
B)  training would be a good investment for the firm. 
C)  employee training goals are clear and realistic. 
D)  VR is the best training method to use.

Question 12

Team training efforts will most likely:

Accepted Answer

A)  focus on job processes. 
B)  emphasize communication skills. 
C)  highlight the independence of team members. 
D)  recognize that team goals and individual goals must align. 
A)  focus on job processes. 
B)  emphasize communication skills. 
C)  highlight the independence of team members. 
D)  recognize that team goals and individual goals must align.

Question 13

It is beneficial but not necessary for training objectives to relate to the KSAs of the job.

Accepted Answer

A) True 
 B)False

Question 14

High-performing workers who double as internal on-the-job trainers are called ________.

Accepted Answer

The answer of High-performing workers who double as internal on-the-job...

Question 15

A kind of on-the-job training (OJT)that many college students are required to perform as part of their degree programs is:

Accepted Answer

A)  apprenticeships. 
B)  internships. 
C)  job rotation. 
D)  job enrichment. 
A)  apprenticeships. 
B)  internships. 
C)  job rotation. 
D)  job enrichment.

Question 16

Additional Case 8.4
RightChoice is a computer retailing company. It is very popular with employees because of flexible shifts, rotating job schedules, and the lenient policies regarding time off for family care. This also makes employee cohesiveness very important because sometimes employees will be called to work on days off or pulled off of another job in order to help in a different department. Though this may be a difficulty for a larger business, the atmosphere and benefits that come with such flexibility are appreciated by employees.
The application process includes a brief interview and a short test to determine whether applicants have mastered basic literacy skills. During the most recent hire cycle, RightChoice found that some applicants who desired retail and customer service positions had not mastered basic reading, writing, and arithmetic. In response, RightChoice garnered the assistance of a local community college, along with some middle and upper-level managers in providing training to the new employees to give them the necessary skills in performing their jobs.
After this hire, Lexi, an upper-level manager suggests that the new employee socialization process should consist of a short-term program that explains to the employees their job position and its place in the company, and a tour of the business.
-Refer to Additional Case 8.4.The literacy training that RightChoice provides its employees is focused on:

Accepted Answer

A)  job skills literacy. 
B)  reading comprehension. 
C)  management skills. 
D)  functional literacy. 
A)  job skills literacy. 
B)  reading comprehension. 
C)  management skills. 
D)  functional literacy.

Question 17

Which of the following is NOT associated with computer-based training?

Accepted Answer

A)  Instructor feedback 
B)  Low costs 
C)  Standardized 
D)  Self-paced 
A)  Instructor feedback 
B)  Low costs 
C)  Standardized 
D)  Self-paced

________ is the process of informing new employees about what is expected of them in the job and helping them cope with the stresses of transition.

Training costs can be lowered by online training programs and by assigning mentors and coaches to employees.

As part of training assessment,Conway is reviewing a firm's organization's mission,long- and short-term goals,and business environment.Conway is most likely conducting a(n):

The HR professional conducts a task analysis in order to determine:

The example of the CathSim,created by HT Medical,is a type of ________ training that helps nurses learn to give shots.

The introduction of automation into the workplace often results in improved skills required to perform a job.

The process of providing employees with specific skills or helping them correct deficiencies in their performance is referred to as ________.

The term "training" has a distinctly positive connotation for most employees.

Jen is examining the effectiveness and usefulness of a training program.She is in the ________ phase of training.

Team training efforts will most likely:

It is beneficial but not necessary for training objectives to relate to the KSAs of the job.

High-performing workers who double as internal on-the-job trainers are called ________.

A kind of on-the-job training (OJT)that many college students are required to perform as part of their degree programs is:

Which of the following is NOT associated with computer-based training?

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

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Exam 8: Training the Workforce

________ is the process of informing new employees about what is expected of them in the job and helping them cope with the stresses of transition.

Training costs can be lowered by online training programs and by assigning mentors and coaches to employees.

As part of training assessment,Conway is reviewing a firm's organization's mission,long- and short-term goals,and business environment.Conway is most likely conducting a(n):

The HR professional conducts a task analysis in order to determine:

The example of the CathSim,created by HT Medical,is a type of ________ training that helps nurses learn to give shots.

The introduction of automation into the workplace often results in improved skills required to perform a job.

The process of providing employees with specific skills or helping them correct deficiencies in their performance is referred to as ________.

The term "training" has a distinctly positive connotation for most employees.

Jen is examining the effectiveness and usefulness of a training program.She is in the ________ phase of training.

Team training efforts will most likely:

It is beneficial but not necessary for training objectives to relate to the KSAs of the job.

High-performing workers who double as internal on-the-job trainers are called ________.

A kind of on-the-job training (OJT)that many college students are required to perform as part of their degree programs is:

Which of the following is NOT associated with computer-based training?

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters