Question 1

As an HR manager,how would you implement a skills training program? How can job aids enhance skills training?

Accepted Answer

Skills training is probably the most com

Question 2

Research shows that when it comes to retraining:

Accepted Answer

A)  it only helps employed workers who need to be updated in their fields. 
B)  it is becoming the largest form of training offered by companies. 
C)  companies often neglect it even when upgrading equipment. 
D)  firms find it the least expensive but the most profitable. 
A)  it only helps employed workers who need to be updated in their fields. 
B)  it is becoming the largest form of training offered by companies. 
C)  companies often neglect it even when upgrading equipment. 
D)  firms find it the least expensive but the most profitable.

Question 3

Discrimination in the training process occurs frequently because EEO regulations and anti-discrimination laws do not apply to employee training and development.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is NOT a characteristic of cross-functional training?

Accepted Answer

A)  Implementing job rotation programs 
B)  Increasing the need for retraining 
C)  Expanding the skills of workers 
D)  Reducing employee boredom 
A)  Implementing job rotation programs 
B)  Increasing the need for retraining 
C)  Expanding the skills of workers 
D)  Reducing employee boredom

Question 5

Unlike training,development:

Accepted Answer

A)  is narrow in scope. 
B)  focuses on the current job. 
C)  has a long-term time frame. 
D)  attempts to improve worker performance. 
A)  is narrow in scope. 
B)  focuses on the current job. 
C)  has a long-term time frame. 
D)  attempts to improve worker performance.

Question 6

The best type of training objectives are those that are:

Accepted Answer

A)  behavior based. 
B)  trait oriented. 
C)  outcome based. 
D)  flexible. 
A)  behavior based. 
B)  trait oriented. 
C)  outcome based. 
D)  flexible.

Question 7

Unlike training,development:

Accepted Answer

A)  seeks to enrich workers. 
B)  is organizationally focused. 
C)  is narrow in scope. 
D)  addresses current needs. 
A)  seeks to enrich workers. 
B)  is organizationally focused. 
C)  is narrow in scope. 
D)  addresses current needs.

Question 8

Objectives for a training program should most likely:

Accepted Answer

A)  focus on worker characteristics. 
B)  depend on program costs and time. 
C)  be stated in terms of employee traits. 
D)  relate to KSAs identified in the task analysis. 
A)  focus on worker characteristics. 
B)  depend on program costs and time. 
C)  be stated in terms of employee traits. 
D)  relate to KSAs identified in the task analysis.

Question 9

Kristy is translating the duties and tasks of a set of jobs into the knowledge,skills,and abilities required to perform the job.This translation effort is part of any:

Accepted Answer

A)  organizational analysis. 
B)  personal needs analysis. 
C)  task analysis. 
D)  HR analysis. 
A)  organizational analysis. 
B)  personal needs analysis. 
C)  task analysis. 
D)  HR analysis.

Question 10

Computer-based training tends to be more costly than classroom training.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following would most likely help employees know how to apply company policies to their on-the-job behavior?

Accepted Answer

A)  Crisis training 
B)  Ethics training 
C)  Diversity training 
D)  Skills training 
A)  Crisis training 
B)  Ethics training 
C)  Diversity training 
D)  Skills training

Question 12

Which of the following is the most likely result of customer service training?

Accepted Answer

A)  Increased retention rates 
B)  Improved literacy skills 
C)  Enhanced work ethics 
D)  Improved diversity 
A)  Increased retention rates 
B)  Improved literacy skills 
C)  Enhanced work ethics 
D)  Improved diversity

Question 13

Most critics of creativity training maintain that:

Accepted Answer

A)  employees do not enjoy creativity training and that it only works to instill distaste for training among most workers. 
B)  the effectiveness of creativity training would increase if it focused on "hard" skills rather than "soft" skills. 
C)  diversity training works just as well and meets the same goals at less expense to firms. 
D)  teaching creativity makes employees feel good but is unlikely to produce lasting results. 
A)  employees do not enjoy creativity training and that it only works to instill distaste for training among most workers. 
B)  the effectiveness of creativity training would increase if it focused on "hard" skills rather than "soft" skills. 
C)  diversity training works just as well and meets the same goals at less expense to firms. 
D)  teaching creativity makes employees feel good but is unlikely to produce lasting results.

Question 14

________ is training employees to perform operations in areas other than their assigned job.

Accepted Answer

Cross-func

Question 15

You are reviewing various ways to deliver EEO law training to about 400 managers.Managers need exposure to the material,and consistency of delivery is your key concern.Your best choice is the use of ________ for delivery.

Accepted Answer

A)  slides 
B)  lecture 
C)  role play 
D)  a simulation 
A)  slides 
B)  lecture 
C)  role play 
D)  a simulation

Question 16

Additional Case 8.1
Aysha, an HR manager, has been assigned the task of implementing a training and development program at her firm, Singer Enterprises. The firm has offices in New York, California, and India. Executives at the firm want to develop more innovative products and improve customer service. Singer employs 50 product development specialists and 200 customer service representatives. 
Aysha must determine the fit between the current organizational culture at Singer and the firm's new mission and vision. After gathering the results of a needs assessment, Aysha will be responsible for implementing appropriate training programs. In an initial review, Aysha discovers that a large percentage of customer service errors stem from representatives who simply do not remember all the different pricing programs and policy changes. Aysha also learns that the firm's product development team is scattered throughout the firm's offices and that members rarely have face-to-face meetings.
-Refer to Additional Case 8.1.The questions being asked represent what level of needs assessment?

Accepted Answer

A)  Organizational 
B)  Managerial 
C)  Person 
D)  Task 
A)  Organizational 
B)  Managerial 
C)  Person 
D)  Task

Question 17

External sources of information that workers can access quickly when they need help in making a decision or performing a specific task are referred to as ________.

Accepted Answer

The answer of External sources of information that workers can...

Question 18

Additional Case 8.1
Aysha, an HR manager, has been assigned the task of implementing a training and development program at her firm, Singer Enterprises. The firm has offices in New York, California, and India. Executives at the firm want to develop more innovative products and improve customer service. Singer employs 50 product development specialists and 200 customer service representatives. 
Aysha must determine the fit between the current organizational culture at Singer and the firm's new mission and vision. After gathering the results of a needs assessment, Aysha will be responsible for implementing appropriate training programs. In an initial review, Aysha discovers that a large percentage of customer service errors stem from representatives who simply do not remember all the different pricing programs and policy changes. Aysha also learns that the firm's product development team is scattered throughout the firm's offices and that members rarely have face-to-face meetings.
-Refer to Additional Case 8.2.Which of the following questions should Aysha first answer to accomplish her assignment?

Accepted Answer

A)  What development options are available at Singer? 
B)  How will training be provided to Singer's foreign workers? 
C)  What external factors affect Singer's long- and short-term goals? 
D)  What are the job requirements for Singer's customer service representatives? 
A)  What development options are available at Singer? 
B)  How will training be provided to Singer's foreign workers? 
C)  What external factors affect Singer's long- and short-term goals? 
D)  What are the job requirements for Singer's customer service representatives?

Question 19

In order to be successful,the goals of a training program should most likely be:

Accepted Answer

A)  subjective and motivational. 
B)  profitable and challenging. 
C)  clear and realistic. 
D)  flexible and broad. 
A)  subjective and motivational. 
B)  profitable and challenging. 
C)  clear and realistic. 
D)  flexible and broad.

Question 20

Team training that focuses on how members function as a team are best known as:

Accepted Answer

A)  operating skills. 
B)  group processes. 
C)  creative thinking. 
D)  cross-functional operations. 
A)  operating skills. 
B)  group processes. 
C)  creative thinking. 
D)  cross-functional operations.

As an HR manager,how would you implement a skills training program? How can job aids enhance skills training?

Research shows that when it comes to retraining:

Discrimination in the training process occurs frequently because EEO regulations and anti-discrimination laws do not apply to employee training and development.

Which of the following is NOT a characteristic of cross-functional training?

Unlike training,development:

The best type of training objectives are those that are:

Unlike training,development:

Objectives for a training program should most likely:

Kristy is translating the duties and tasks of a set of jobs into the knowledge,skills,and abilities required to perform the job.This translation effort is part of any:

Computer-based training tends to be more costly than classroom training.

Which of the following would most likely help employees know how to apply company policies to their on-the-job behavior?

Which of the following is the most likely result of customer service training?

Most critics of creativity training maintain that:

________ is training employees to perform operations in areas other than their assigned job.

You are reviewing various ways to deliver EEO law training to about 400 managers.Managers need exposure to the material,and consistency of delivery is your key concern.Your best choice is the use of ________ for delivery.

External sources of information that workers can access quickly when they need help in making a decision or performing a specific task are referred to as ________.

In order to be successful,the goals of a training program should most likely be:

Team training that focuses on how members function as a team are best known as:

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters

Exam 8: Training the Workforce

As an HR manager,how would you implement a skills training program? How can job aids enhance skills training?

Research shows that when it comes to retraining:

Discrimination in the training process occurs frequently because EEO regulations and anti-discrimination laws do not apply to employee training and development.

Which of the following is NOT a characteristic of cross-functional training?

Unlike training,development:

The best type of training objectives are those that are:

Unlike training,development:

Objectives for a training program should most likely:

Kristy is translating the duties and tasks of a set of jobs into the knowledge,skills,and abilities required to perform the job.This translation effort is part of any:

Computer-based training tends to be more costly than classroom training.

Which of the following would most likely help employees know how to apply company policies to their on-the-job behavior?

Which of the following is the most likely result of customer service training?

Most critics of creativity training maintain that:

________ is training employees to perform operations in areas other than their assigned job.

You are reviewing various ways to deliver EEO law training to about 400 managers.Managers need exposure to the material,and consistency of delivery is your key concern.Your best choice is the use of ________ for delivery.

External sources of information that workers can access quickly when they need help in making a decision or performing a specific task are referred to as ________.

In order to be successful,the goals of a training program should most likely be:

Team training that focuses on how members function as a team are best known as:

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters