Question 1

Retraining is often necessary when job requirements change and employees must learn how to perform new duties.With the change to automation in many businesses:

Accepted Answer

A)  retraining is unnecessary since automation requires less-skilled workers. 
B)  companies disregard retraining because technology makes up for a limited skill base. 
C)  more highly skilled workers are needed by businesses. 
D)  simulation training in conjunction with retraining is essential. 
A)  retraining is unnecessary since automation requires less-skilled workers. 
B)  companies disregard retraining because technology makes up for a limited skill base. 
C)  more highly skilled workers are needed by businesses. 
D)  simulation training in conjunction with retraining is essential.

Question 2

A goal of development is to:

Accepted Answer

A)  develop key skills. 
B)  improve performance on the current job. 
C)  prepare employees for future work. 
D)  address knowledge deficiencies. 
A)  develop key skills. 
B)  improve performance on the current job. 
C)  prepare employees for future work. 
D)  address knowledge deficiencies.

Question 3

When conducting a person analysis,HR would most likely examine ________ to discover patterns of employee deficiencies.

Accepted Answer

A)  the task analysis 
B)  performance appraisals 
C)  industry job descriptions 
D)  customer survey reports 
A)  the task analysis 
B)  performance appraisals 
C)  industry job descriptions 
D)  customer survey reports

Question 4

To determine whether a training program will be worth its cost,a business should most likely:

Accepted Answer

A)  weigh the cost of the problem against the cost of eliminating it. 
B)  focus training on areas such as team-building and diversity. 
C)  develop an on-the-job training program. 
D)  implement a classroom training program. 
A)  weigh the cost of the problem against the cost of eliminating it. 
B)  focus training on areas such as team-building and diversity. 
C)  develop an on-the-job training program. 
D)  implement a classroom training program.

Question 5

Additional Case 8.4
RightChoice is a computer retailing company. It is very popular with employees because of flexible shifts, rotating job schedules, and the lenient policies regarding time off for family care. This also makes employee cohesiveness very important because sometimes employees will be called to work on days off or pulled off of another job in order to help in a different department. Though this may be a difficulty for a larger business, the atmosphere and benefits that come with such flexibility are appreciated by employees.
The application process includes a brief interview and a short test to determine whether applicants have mastered basic literacy skills. During the most recent hire cycle, RightChoice found that some applicants who desired retail and customer service positions had not mastered basic reading, writing, and arithmetic. In response, RightChoice garnered the assistance of a local community college, along with some middle and upper-level managers in providing training to the new employees to give them the necessary skills in performing their jobs.
After this hire, Lexi, an upper-level manager suggests that the new employee socialization process should consist of a short-term program that explains to the employees their job position and its place in the company, and a tour of the business.
-Refer to Additional Case 8.4.Because of RightChoice's flexible approach to employee scheduling,many workers have changing work schedules and they often help one another in various job operations or work in job rotation.In order to train new employees for this type of working environment,the company should implement:

Accepted Answer

A)  diversity training. 
B)  cross-functional training. 
C)  customer service training. 
D)  360° feedback. 
A)  diversity training. 
B)  cross-functional training. 
C)  customer service training. 
D)  360° feedback.

Question 6

Job aids and performance support systems help employees recall information learned through training.

Accepted Answer

A) True 
 B)False

Question 7

The best training to ensure maximum transfer of learning to the job is:

Accepted Answer

A)  computer-aided training. 
B)  simulation-based training. 
C)  classroom training. 
D)  on-the-job-training. 
A)  computer-aided training. 
B)  simulation-based training. 
C)  classroom training. 
D)  on-the-job-training.

Question 8

Law enforcement agencies' use of Firearms Training Systems,with its microcomputer and video screen,to train police officers is an example of:

Accepted Answer

A)  e-learning. 
B)  teletraining. 
C)  simulations. 
D)  OJT training. 
A)  e-learning. 
B)  teletraining. 
C)  simulations. 
D)  OJT training.

Question 9

Additional Case 8.3
The HR department at McBain Associates is putting together a multi-step training program to help managers appraise employee performance. The firm has experienced previous legal problems associated with improper performance appraisals, so HR needs to ensure that every manager is able to conduct a performance appraisal appropriately. 
Managers will receive information about EEO law, company policies, appraisal forms, and appropriate interview questions. Information provided during training should be relevant and consistent. The firm wants managers to have access to the information after training and as needed when conducting performance appraisals. In addition, the firm wants to minimize the time managers spend on the training and to avoid large group meetings. Due to changing policies and forms, HR needs the ability to update the training information easily and quickly.
-Refer to Additional Case 8.3.HR at McBain has decided to use an e-learning program to train managers.Which of the following best supports this decision?

Accepted Answer

A)  Managers cannot agree on the best time to schedule training. 
B)  HR representatives team with managers for performance appraisals. 
C)  Most departments at McBain benefit from cross-functional team managers. 
D)  Newly hired managers recently participated in orientation training sessions. 
A)  Managers cannot agree on the best time to schedule training. 
B)  HR representatives team with managers for performance appraisals. 
C)  Most departments at McBain benefit from cross-functional team managers. 
D)  Newly hired managers recently participated in orientation training sessions.

Question 10

A creativity training technique in which participants are given the opportunity to generate ideas openly,without fear of judgment is referred to as ________.

Accepted Answer

The answer of A creativity training technique in which participants...

Question 11

Tasks that require rehearsing,working from a remote location,or visualizing objects or processes not usually available,are most effectively trained with:

Accepted Answer

A)  computer-based training. 
B)  a simulation. 
C)  role play, off-site. 
D)  virtual reality. 
A)  computer-based training. 
B)  a simulation. 
C)  role play, off-site. 
D)  virtual reality.

Question 12

The effectiveness of a training program can be measured:

Accepted Answer

A)  in monetary terms. 
B)  in non-monetary terms. 
C)  by how well it addressed the needs it was designed to address. 
D)  all of the above 
A)  in monetary terms. 
B)  in non-monetary terms. 
C)  by how well it addressed the needs it was designed to address. 
D)  all of the above

Question 13

Profitable firms typically invest more in training than less profitable firms.

Accepted Answer

A) True 
 B)False

Question 14

The training process is composed of two phases: (1)needs assessment and (2)development and conduct of training.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is the best example of appropriate training objectives?

Accepted Answer

A)  Managers will be aware of cultural diversity issues. 
B)  Managers will understand the ramifications of EEO law. 
C)  Managers will conduct personal problem-solving interviews. 
D)  Managers will respond to customer complaints by telephone within 24 hours. 
A)  Managers will be aware of cultural diversity issues. 
B)  Managers will understand the ramifications of EEO law. 
C)  Managers will conduct personal problem-solving interviews. 
D)  Managers will respond to customer complaints by telephone within 24 hours.

Question 16

Orientation differs from socialization in that:

Accepted Answer

A)  orientation is often a short-term program while socialization is a longer process. 
B)  socialization is often a short-term program while socialization is a longer process. 
C)  orientation is more valuable than socialization. 
D)  socialization is more expensive than orientation. 
A)  orientation is often a short-term program while socialization is a longer process. 
B)  socialization is often a short-term program while socialization is a longer process. 
C)  orientation is more valuable than socialization. 
D)  socialization is more expensive than orientation.

Question 17

An accounting firm discovers that its junior accountants are not properly completing IRS forms on the new computer system when preparing customers' income taxes.This problem can best be resolved through:

Accepted Answer

A)  retraining. 
B)  skills training. 
C)  cross-functional training. 
D)  creativity training. 
A)  retraining. 
B)  skills training. 
C)  cross-functional training. 
D)  creativity training.

Question 18

________ is the most common type of training conducted in companies today.

Accepted Answer

A)  Multi-cultural training 
B)  Cross-functional training 
C)  Skills training 
D)  Team training 
A)  Multi-cultural training 
B)  Cross-functional training 
C)  Skills training 
D)  Team training

Question 19

Conducting an organizational analysis prior to designing and implementing a training program tells the HR professional the:

Accepted Answer

A)  degree of need for the training. 
B)  job dimensions for training design. 
C)  overall support for the training program. 
D)  knowledge, skills, and abilities to be developed by the training. 
A)  degree of need for the training. 
B)  job dimensions for training design. 
C)  overall support for the training program. 
D)  knowledge, skills, and abilities to be developed by the training.

Question 20

Common training subjects for virtual teams include enhancing communication skills,using technology,and managing group members.

Accepted Answer

A) True 
 B)False

Retraining is often necessary when job requirements change and employees must learn how to perform new duties.With the change to automation in many businesses:

A goal of development is to:

When conducting a person analysis,HR would most likely examine ________ to discover patterns of employee deficiencies.

To determine whether a training program will be worth its cost,a business should most likely:

Job aids and performance support systems help employees recall information learned through training.

The best training to ensure maximum transfer of learning to the job is:

Law enforcement agencies' use of Firearms Training Systems,with its microcomputer and video screen,to train police officers is an example of:

A creativity training technique in which participants are given the opportunity to generate ideas openly,without fear of judgment is referred to as ________.

Tasks that require rehearsing,working from a remote location,or visualizing objects or processes not usually available,are most effectively trained with:

The effectiveness of a training program can be measured:

Profitable firms typically invest more in training than less profitable firms.

The training process is composed of two phases: (1)needs assessment and (2)development and conduct of training.

Which of the following is the best example of appropriate training objectives?

Orientation differs from socialization in that:

An accounting firm discovers that its junior accountants are not properly completing IRS forms on the new computer system when preparing customers' income taxes.This problem can best be resolved through:

________ is the most common type of training conducted in companies today.

Conducting an organizational analysis prior to designing and implementing a training program tells the HR professional the:

Common training subjects for virtual teams include enhancing communication skills,using technology,and managing group members.

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

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Exam 8: Training the Workforce

Retraining is often necessary when job requirements change and employees must learn how to perform new duties.With the change to automation in many businesses:

A goal of development is to:

When conducting a person analysis,HR would most likely examine ________ to discover patterns of employee deficiencies.

To determine whether a training program will be worth its cost,a business should most likely:

Job aids and performance support systems help employees recall information learned through training.

The best training to ensure maximum transfer of learning to the job is:

Law enforcement agencies' use of Firearms Training Systems,with its microcomputer and video screen,to train police officers is an example of:

A creativity training technique in which participants are given the opportunity to generate ideas openly,without fear of judgment is referred to as ________.

Tasks that require rehearsing,working from a remote location,or visualizing objects or processes not usually available,are most effectively trained with:

The effectiveness of a training program can be measured:

Profitable firms typically invest more in training than less profitable firms.

The training process is composed of two phases: (1)needs assessment and (2)development and conduct of training.

Which of the following is the best example of appropriate training objectives?

Orientation differs from socialization in that:

An accounting firm discovers that its junior accountants are not properly completing IRS forms on the new computer system when preparing customers' income taxes.This problem can best be resolved through:

________ is the most common type of training conducted in companies today.

Conducting an organizational analysis prior to designing and implementing a training program tells the HR professional the:

Common training subjects for virtual teams include enhancing communication skills,using technology,and managing group members.

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters