Question 1

Training is concerned with promoting the skill depth and versatility in the workforce.

Accepted Answer

A) True 
 B)False

Question 2

Sam is training a bomb squad to defuse bombs.Today's bombs are very complex.The equipment he is using for the training is hard to get and very expensive,and obviously,mistakes are only made once.The best way to deliver this training would be:

Accepted Answer

A)  simulation. 
B)  e-learning. 
C)  classroom training. 
D)  videotape and slides. 
A)  simulation. 
B)  e-learning. 
C)  classroom training. 
D)  videotape and slides.

Question 3

Teletraining consists of employees and managers commuting to off-site job-training areas.

Accepted Answer

A) True 
 B)False

Question 4

Additional Case 8.3
The HR department at McBain Associates is putting together a multi-step training program to help managers appraise employee performance. The firm has experienced previous legal problems associated with improper performance appraisals, so HR needs to ensure that every manager is able to conduct a performance appraisal appropriately. 
Managers will receive information about EEO law, company policies, appraisal forms, and appropriate interview questions. Information provided during training should be relevant and consistent. The firm wants managers to have access to the information after training and as needed when conducting performance appraisals. In addition, the firm wants to minimize the time managers spend on the training and to avoid large group meetings. Due to changing policies and forms, HR needs the ability to update the training information easily and quickly.
-Refer to Additional Case 8.3.HR at McBain has decided to use an instructor-led program to train managers.Which of the following best supports this decision?

Accepted Answer

A)  The training and development budget at McBain is very limited. 
B)  Job aids help McBain managers to recall the KSAs needed for different jobs. 
C)  Performance appraisals at McBain are conducted twice a year for most employees. 
D)  HR expects managers to have many questions regarding McBain's policy changes. 
A)  The training and development budget at McBain is very limited. 
B)  Job aids help McBain managers to recall the KSAs needed for different jobs. 
C)  Performance appraisals at McBain are conducted twice a year for most employees. 
D)  HR expects managers to have many questions regarding McBain's policy changes.

Question 5

For diversity training to be successful,programs should most likely:

Accepted Answer

A)  strive for deep recognition differences between groups. 
B)  encourage a narrow view of diversity. 
C)  focus on individual strengths and weaknesses. 
D)  focus the training on white males. 
A)  strive for deep recognition differences between groups. 
B)  encourage a narrow view of diversity. 
C)  focus on individual strengths and weaknesses. 
D)  focus the training on white males.

Question 6

Which of the following is a true statement about employee training and the law?

Accepted Answer

A)  No clear precedent exists for litigation about discriminatory training practices. 
B)  More litigation is related to employee training than employee selection. 
C)  Training processes are too difficult to prove as discriminatory. 
D)  Equal opportunity laws apply to employee training. 
A)  No clear precedent exists for litigation about discriminatory training practices. 
B)  More litigation is related to employee training than employee selection. 
C)  Training processes are too difficult to prove as discriminatory. 
D)  Equal opportunity laws apply to employee training.

Question 7

Task analysis examines department hierarchies,organizational culture,and job requirements.

Accepted Answer

A) True 
 B)False

Question 8

Erin is setting up a skills training program.Which of the following would most likely be involved in the program?

Accepted Answer

A)  Giving employees the ability to perform a specific task or perform a specific job 
B)  Helping employees keep pace with changing job requirements and customer needs 
C)  Teaching employees to perform various jobs in other skill areas through job rotation 
D)  Teaching employees about cultural differences in order to create a friendlier workplace 
A)  Giving employees the ability to perform a specific task or perform a specific job 
B)  Helping employees keep pace with changing job requirements and customer needs 
C)  Teaching employees to perform various jobs in other skill areas through job rotation 
D)  Teaching employees about cultural differences in order to create a friendlier workplace

Question 9

During the ________ of socialization,workers begin to feel like a part of the organization where they work.

Accepted Answer

A)  anticipatory phase 
B)  encounter phase 
C)  settling-in phase 
D)  separation phase 
A)  anticipatory phase 
B)  encounter phase 
C)  settling-in phase 
D)  separation phase

Question 10

Training effectiveness can be measured in either monetary or nonmonetary terms.

Accepted Answer

A) True 
 B)False

Question 11

Level 4 of Garrett Engine Division's evaluation process focuses on the monetary benefit or ROI to the company.

Accepted Answer

A) True 
 B)False

Question 12

What is the highest level of training program assessment?

Accepted Answer

A)  Worker satisfaction 
B)  Financial results 
C)  Skills transfer 
D)  Industry standards 
A)  Worker satisfaction 
B)  Financial results 
C)  Skills transfer 
D)  Industry standards

Question 13

Orientation involves informing new employees about job expectations and is intended to reduce employee stress.

Accepted Answer

A) True 
 B)False

Question 14

Training objectives should be stated in behavioral terms whenever possible.

Accepted Answer

A) True 
 B)False

Question 15

How does training differ from development? What are the three phases of the training process? Briefly describe each phase.

Accepted Answer

Training focuses on immediate improvemen

Question 16

Which of the following would be most useful in training employees how to challenge unacceptable behavior in the workplace?

Accepted Answer

A)  E-learning programs 
B)  Role playing exercises 
C)  Clear company policies 
D)  Team-building activities 
A)  E-learning programs 
B)  Role playing exercises 
C)  Clear company policies 
D)  Team-building activities

Question 17

You have a number of new hires that need to learn about the company benefit plan.They are spread throughout six offices in different states across the country.Employees typically ask a number of questions about benefits regardless of the clarity of explanations by trainers.The best presentation option in this situation would be:

Accepted Answer

A)  videotape. 
B)  teletraining. 
C)  computer-based training. 
D)  classroom-based training. 
A)  videotape. 
B)  teletraining. 
C)  computer-based training. 
D)  classroom-based training.

Question 18

Cross-functional training has a number of advantages for most companies,including:

Accepted Answer

A)  being the least expensive training to conduct. 
B)  preparing employees for promotions. 
C)  increasing employee versatility. 
D)  enhancing team problem solving. 
A)  being the least expensive training to conduct. 
B)  preparing employees for promotions. 
C)  increasing employee versatility. 
D)  enhancing team problem solving.

Question 19

Which type of training is easiest to measure in terms of dollar value?

Accepted Answer

A)  Diversity 
B)  Team building 
C)  Machine operation 
D)  Sexual harassment 
A)  Diversity 
B)  Team building 
C)  Machine operation 
D)  Sexual harassment

Question 20

Additional Case 8.1
A manager wants you to develop training that will improve employee performance. You begin by asking the manager and his boss some questions. You find that employees are given specific assignments but may be pulled off one task and put on a higher priority one with little warning. You ask the manager what the problem seems to be. He says people aren't getting their work done. He wants more productivity with fewer errors, but he can't explain any more thoroughly than that. You talk with employees and discover that they receive their work assignments for the day at the beginning of the shift. Then, the boss makes special requests during the day, and the employees are reassigned from their current project to take care of those requests. This tends to slow everyone else down.
-Refer to Additional Case 8.1.The discussions with the managers and employees are most likely an example of:

Accepted Answer

A)  stating the problem in behavioral terms. 
B)  conducting a needs assessment. 
C)  setting performance goals. 
D)  evaluating the training. 
A)  stating the problem in behavioral terms. 
B)  conducting a needs assessment. 
C)  setting performance goals. 
D)  evaluating the training.

Training is concerned with promoting the skill depth and versatility in the workforce.

Sam is training a bomb squad to defuse bombs.Today's bombs are very complex.The equipment he is using for the training is hard to get and very expensive,and obviously,mistakes are only made once.The best way to deliver this training would be:

Teletraining consists of employees and managers commuting to off-site job-training areas.

For diversity training to be successful,programs should most likely:

Which of the following is a true statement about employee training and the law?

Task analysis examines department hierarchies,organizational culture,and job requirements.

Erin is setting up a skills training program.Which of the following would most likely be involved in the program?

During the ________ of socialization,workers begin to feel like a part of the organization where they work.

Training effectiveness can be measured in either monetary or nonmonetary terms.

Level 4 of Garrett Engine Division's evaluation process focuses on the monetary benefit or ROI to the company.

What is the highest level of training program assessment?

Orientation involves informing new employees about job expectations and is intended to reduce employee stress.

Training objectives should be stated in behavioral terms whenever possible.

How does training differ from development? What are the three phases of the training process? Briefly describe each phase.

Which of the following would be most useful in training employees how to challenge unacceptable behavior in the workplace?

Cross-functional training has a number of advantages for most companies,including:

Which type of training is easiest to measure in terms of dollar value?

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters

Exam 8: Training the Workforce

Training is concerned with promoting the skill depth and versatility in the workforce.

Sam is training a bomb squad to defuse bombs.Today's bombs are very complex.The equipment he is using for the training is hard to get and very expensive,and obviously,mistakes are only made once.The best way to deliver this training would be:

Teletraining consists of employees and managers commuting to off-site job-training areas.

For diversity training to be successful,programs should most likely:

Which of the following is a true statement about employee training and the law?

Task analysis examines department hierarchies,organizational culture,and job requirements.

Erin is setting up a skills training program.Which of the following would most likely be involved in the program?

During the ________ of socialization,workers begin to feel like a part of the organization where they work.

Training effectiveness can be measured in either monetary or nonmonetary terms.

Level 4 of Garrett Engine Division's evaluation process focuses on the monetary benefit or ROI to the company.

What is the highest level of training program assessment?

Orientation involves informing new employees about job expectations and is intended to reduce employee stress.

Training objectives should be stated in behavioral terms whenever possible.

How does training differ from development? What are the three phases of the training process? Briefly describe each phase.

Which of the following would be most useful in training employees how to challenge unacceptable behavior in the workplace?

Cross-functional training has a number of advantages for most companies,including:

Which type of training is easiest to measure in terms of dollar value?

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters