Exam 4: Managing Diversity

What types of challenges and problems are faced by women in the workplace? In what ways are employers trying to make their workplaces more "friendly" to women?

The idea that one can successfully infer an individual's motivations,interests,values,and behavioral traits based on that individual's group membership is referred to as ________.

Discuss the major issues for African-Americans in the workplace and identify two major problems they face.

In many states,employers can lose their business license for knowingly hiring illegal immigrants.

Jamie has been a manager at a large firm for nearly 10 years.After a recent hiring period,he identifies a new employee named Carlos who shows potential for administration and advancement in the company.During the next three years,he coaches and encourages Carlos at his job,answers questions,and helps Carlos develop a career strategy.This is most likely an example of:

Businesses are more frequently trying to control sexual harassment through:

Additional Case 4.1 As the Director of HR, David is leading a management discussion to plan and implement a diversity management program. David is concerned that management, while tolerant, tends to stereotype minorities and this will eventually lead to difficulties for the firm. The company's top three markets are in Los Angeles, Chicago, and Miami. All three markets are heavily Latino in make-up. The senior management team is all male. The youngest member is 58 years of age. Martinez, the VP of Operations, feels that people should blend together and that focusing on differences merely creates divisions. He thinks that you should have a common training program to create a unified "American" company culture. Patrick, VP of Finance, doesn't see the need for a program. He respects that people are different, but he feels that once you get to know a Hispanic, African-American, or Asian-American, you know how to work with any Hispanic, African-American, or Asian-American. Moreover, Patrick doesn't believe the company should get into affirmative action programs. The firm tried it ten years ago, and it created many problems. -Refer to Additional Case 4.1.Martinez's approach to diversity management:

________ is the management concept holding that management practices should be molded to the different sets of values,beliefs,attitudes,and behaviors exhibited by a diverse workforce.

Diversity training programs are intended to raise diversity awareness and help managers and employees respond appropriately to cultural and sex differences.