Question 1

According to the U.S.Supreme Court,individuals are designated as disabled if they have:

Accepted Answer

A)  repetitive motion injuries. 
B)  any type of physical impairment. 
C)  difficulties performing everyday tasks. 
D)  injuries for which they receive workers' compensation. 
A)  repetitive motion injuries. 
B)  any type of physical impairment. 
C)  difficulties performing everyday tasks. 
D)  injuries for which they receive workers' compensation.

Question 2

Senior mentoring and apprenticeships are two tools used by corporations to improve diversity and the understanding of diversity.

Accepted Answer

A) True 
 B)False

Question 3

It is most likely a challenge to convince people to value diversity because:

Accepted Answer

A)  it is seen as diminishing the common ground necessary to a viable society. 
B)  diversity programs have created a violent employee backlash. 
C)  affirmative action programs have been eliminated. 
D)  it tends to decrease organizational flexibility. 
A)  it is seen as diminishing the common ground necessary to a viable society. 
B)  diversity programs have created a violent employee backlash. 
C)  affirmative action programs have been eliminated. 
D)  it tends to decrease organizational flexibility.

Question 4

The best diversity management strategy for helping women balance careers and children is:

Accepted Answer

A)  providing the help of mentors. 
B)  accommodating family needs. 
C)  establishing diversity training. 
D)  developing support groups. 
A)  providing the help of mentors. 
B)  accommodating family needs. 
C)  establishing diversity training. 
D)  developing support groups.

Question 5

Yan is the only Japanese employee at All American,Inc.(AAI),which has a small minority of Asian employees.She wants to start a small weekly meeting for the Asian employees of AAI in order to encourage a nurturing climate for others who may feel alienated from the rest of the employees.In HR terms,Yan is hoping to organize a:

Accepted Answer

A)  social network. 
B)  support group. 
C)  diversity audit. 
D)  retention program. 
A)  social network. 
B)  support group. 
C)  diversity audit. 
D)  retention program.

Question 6

The fact that most interactions within an organization occur between members of the same sex and race demonstrates the diversity management challenge of:

Accepted Answer

A)  group cohesiveness. 
B)  minority employee retention. 
C)  affirmative action resentment. 
D)  communication channel segmentation. 
A)  group cohesiveness. 
B)  minority employee retention. 
C)  affirmative action resentment. 
D)  communication channel segmentation.

Question 7

Additional Case 4.1
As the Director of HR, David is leading a management discussion to plan and implement a diversity management program. David is concerned that management, while tolerant, tends to stereotype minorities and this will eventually lead to difficulties for the firm. The company's top three markets are in Los Angeles, Chicago, and Miami. All three markets are heavily Latino in make-up. The senior management team is all male. The youngest member is 58 years of age.
Martinez, the VP of Operations, feels that people should blend together and that focusing on differences merely creates divisions. He thinks that you should have a common training program to create a unified "American" company culture. Patrick, VP of Finance, doesn't see the need for a program. He respects that people are different, but he feels that once you get to know a Hispanic, African-American, or Asian-American, you know how to work with any Hispanic, African-American, or Asian-American. Moreover, Patrick doesn't believe the company should get into affirmative action programs. The firm tried it ten years ago, and it created many problems.
Simon, the CEO, thinks a diversity management program is important. He believes the company is missing some important talent without such a program. Simon feels that the company can create a competitive advantage by being in the lead on this issue and also believes the changing workforce is going to require adjustments in the future.
-Refer to Additional Case 4.1.What should be the firm's first step in improving diversity management?

Accepted Answer

A)  Forming a commitment from top management to value diversity 
B)  Implementing flextime and job share programs 
C)  Initiating senior mentoring programs 
D)  Developing communication standards 
A)  Forming a commitment from top management to value diversity 
B)  Implementing flextime and job share programs 
C)  Initiating senior mentoring programs 
D)  Developing communication standards

Question 8

Segmented communication channels exist only in high-level business positions because of the increased political nature of such jobs.

Accepted Answer

A) True 
 B)False

Question 9

Additional Case 4.2
MGN, Inc. is a Fortune 500 company that wants to manage its diverse workforce more effectively. HR is facilitating meetings among middle managers to communicate this idea and to gather input from the managers about the best way to accomplish this goal.
Mercedes, a Latina manager, suggests that the company does not need to do more than what is already being done. She cites the company's previous affirmative action plan. "Also," she argues, "we've given African-Americans and Asian-Americans more than enough opportunity. I tried to promote a Latino to supervisor position, and you guys (HR dept.) told me I really needed to give Kym, an African-American, the opportunity."
Paul, a white supervisor, feels that management is management. Managing diversity is just a gimmick or a passing fad. "I've been a supervisor for 20 years, and I've found that if I treat people fairly and listen to them, things work out just fine."
Ana, a relatively new middle-manager, is a bit more positive about the idea but has significant reservations. She feels, however, that the company really needs to give women and minorities access to the "old boys' network." If all the company does is conduct training and devise slogans, nothing will happen.
Finally, Rahkim, an African-American supervisor, says he doesn't care what they do. He's giving notice because he's joining some other African-Americans in starting their own company. He's been a supervisor for five years and has been passed over for promotion twice. He feels that he has experienced discrimination because he's African-American.
-Refer to Additional Case 4.2.As you review the comments and thoughts of these various managers,what challenge to managing diversity seems to be expressed by all?

Accepted Answer

A)  Valuing diversity 
B)  Individual vs. group fairness 
C)  Resistance to change 
D)  Segmented communication networks 
A)  Valuing diversity 
B)  Individual vs. group fairness 
C)  Resistance to change 
D)  Segmented communication networks

Question 10

As with any other minority,Hispanic-Americans face a number of misperceptions and problems in the workplace.Discuss.

Accepted Answer

Summary of suggested answer - "Hispanic"

Question 11

Latinos are expected to account for about ________% of the growth of the U.S.labor force between now and 2030.

Accepted Answer

A)  65 
B)  50 
C)  35 
D)  20 
A)  65 
B)  50 
C)  35 
D)  20

Question 12

Additional Case 4.1
As the Director of HR, David is leading a management discussion to plan and implement a diversity management program. David is concerned that management, while tolerant, tends to stereotype minorities and this will eventually lead to difficulties for the firm. The company's top three markets are in Los Angeles, Chicago, and Miami. All three markets are heavily Latino in make-up. The senior management team is all male. The youngest member is 58 years of age.
Martinez, the VP of Operations, feels that people should blend together and that focusing on differences merely creates divisions. He thinks that you should have a common training program to create a unified "American" company culture. Patrick, VP of Finance, doesn't see the need for a program. He respects that people are different, but he feels that once you get to know a Hispanic, African-American, or Asian-American, you know how to work with any Hispanic, African-American, or Asian-American. Moreover, Patrick doesn't believe the company should get into affirmative action programs. The firm tried it ten years ago, and it created many problems.
-Refer to Additional Case 4.1.David most likely believes that:

Accepted Answer

A)  affirmative action programs have improved communication and retention rates within the firm. 
B)  a diverse workforce would improve the firm's ability to compete in multicultural markets. 
C)  diversity management is not a long-term issue for the company. 
D)  minority shareholders are disappointed with the firm's direction. 
A)  affirmative action programs have improved communication and retention rates within the firm. 
B)  a diverse workforce would improve the firm's ability to compete in multicultural markets. 
C)  diversity management is not a long-term issue for the company. 
D)  minority shareholders are disappointed with the firm's direction.

Question 13

Generally,Hispanics:

Accepted Answer

A)  come from a variety of racial heritages. 
B)  share a common cultural heritage. 
C)  are almost entirely from Latin America. 
D)  speak Spanish as their first language. 
A)  come from a variety of racial heritages. 
B)  share a common cultural heritage. 
C)  are almost entirely from Latin America. 
D)  speak Spanish as their first language.

Question 14

The concept of diversity management is simply a new label for affirmative action.

Accepted Answer

A) True 
 B)False

Question 15

What are the challenges a company typically faces in managing employee diversity? What are some methods that can help firms reduce conflicts caused by diversity?

Accepted Answer

Summary of suggested answer - Students'

Question 16

Which term is synonymous with diversity management and involves making all employees feel like an integrated part of an organization and its success regardless of race,gender,or age?

Accepted Answer

A)  Multicultural training 
B)  Affirmative action 
C)  Cultural orientation 
D)  Inclusiveness 
A)  Multicultural training 
B)  Affirmative action 
C)  Cultural orientation 
D)  Inclusiveness

Question 17

Flextime and telecommuting are most likely examples of corporate efforts to:

Accepted Answer

A)  reduce female employee turnover rates. 
B)  recognize the global nature of HRM. 
C)  show that diversity is valued. 
D)  maintain accountability. 
A)  reduce female employee turnover rates. 
B)  recognize the global nature of HRM. 
C)  show that diversity is valued. 
D)  maintain accountability.

Question 18

In general,African-Americans and Asian-Americans have less educational preparation for the workplace than members of other ethnic groups.

Accepted Answer

A) True 
 B)False

Question 19

Dixon Enterprises has a high turnover rate among its female employees.Which of the following would most likely help the firm retain more female employees?

Accepted Answer

A)  Creating work teams 
B)  Establishing support groups 
C)  Offering flexible work hours 
D)  Conducting regular HR audits 
A)  Creating work teams 
B)  Establishing support groups 
C)  Offering flexible work hours 
D)  Conducting regular HR audits

Question 20

Colgate's rise to the top spot in the oral care market is primarily considered a result of:

Accepted Answer

A)  product development teams focusing on aging populations. 
B)  female managers rising to executive positions. 
C)  creating minority apprenticeship programs. 
D)  implementing diversity training. 
A)  product development teams focusing on aging populations. 
B)  female managers rising to executive positions. 
C)  creating minority apprenticeship programs. 
D)  implementing diversity training.

According to the U.S.Supreme Court,individuals are designated as disabled if they have:

Senior mentoring and apprenticeships are two tools used by corporations to improve diversity and the understanding of diversity.

It is most likely a challenge to convince people to value diversity because:

The best diversity management strategy for helping women balance careers and children is:

The fact that most interactions within an organization occur between members of the same sex and race demonstrates the diversity management challenge of:

Segmented communication channels exist only in high-level business positions because of the increased political nature of such jobs.

As with any other minority,Hispanic-Americans face a number of misperceptions and problems in the workplace.Discuss.

Latinos are expected to account for about ________% of the growth of the U.S.labor force between now and 2030.

Generally,Hispanics:

The concept of diversity management is simply a new label for affirmative action.

What are the challenges a company typically faces in managing employee diversity? What are some methods that can help firms reduce conflicts caused by diversity?

Which term is synonymous with diversity management and involves making all employees feel like an integrated part of an organization and its success regardless of race,gender,or age?

Flextime and telecommuting are most likely examples of corporate efforts to:

In general,African-Americans and Asian-Americans have less educational preparation for the workplace than members of other ethnic groups.

Dixon Enterprises has a high turnover rate among its female employees.Which of the following would most likely help the firm retain more female employees?

Colgate's rise to the top spot in the oral care market is primarily considered a result of:

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters

Exam 4: Managing Diversity

According to the U.S.Supreme Court,individuals are designated as disabled if they have:

Senior mentoring and apprenticeships are two tools used by corporations to improve diversity and the understanding of diversity.

It is most likely a challenge to convince people to value diversity because:

The best diversity management strategy for helping women balance careers and children is:

The fact that most interactions within an organization occur between members of the same sex and race demonstrates the diversity management challenge of:

Segmented communication channels exist only in high-level business positions because of the increased political nature of such jobs.

As with any other minority,Hispanic-Americans face a number of misperceptions and problems in the workplace.Discuss.

Latinos are expected to account for about ________% of the growth of the U.S.labor force between now and 2030.

Generally,Hispanics:

The concept of diversity management is simply a new label for affirmative action.

What are the challenges a company typically faces in managing employee diversity? What are some methods that can help firms reduce conflicts caused by diversity?

Which term is synonymous with diversity management and involves making all employees feel like an integrated part of an organization and its success regardless of race,gender,or age?

Flextime and telecommuting are most likely examples of corporate efforts to:

In general,African-Americans and Asian-Americans have less educational preparation for the workplace than members of other ethnic groups.

Dixon Enterprises has a high turnover rate among its female employees.Which of the following would most likely help the firm retain more female employees?

Colgate's rise to the top spot in the oral care market is primarily considered a result of:

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters