Exam 11: Managing Change and Innovation

The first step in creativity involves ________.

________ variables are thought to promote innovation.

The "white-water rapids" metaphor envisions an organization as ________.

The goal in Lewin's "calm waters" metaphor is ________.

When an entire workforce threatens to go on strike to protest a work change, managers might try this method of reducing resistance to change.

________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

A head football coach who tries to coach every phase of the team-offense, defense, and special teams-rather than delegate authority is likely to suffer from ________.

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.

________ is the process of taking a creative idea and turning it into something useful.

To reduce stress, managers need to make sure that employees ________.

Lewin's force field analysis identified ________ forces that compete when people try to achieve a goal.

Idea champions tend to be risk takers.

In a short essay, identify and discuss how internal forces can bring about the need for an organization to change.

Creativity is the ability to make unusual and meaningful associations between ideas.

In an organization, only a manager can be a change agent.