Exam 11: Managing Change and Innovation

Organization development (OD) consists of efforts to help organization members deal with unplanned changes.

In the "white-water rapids" metaphor of change, managers should expect change at any time, and it may last for unspecified lengths of time.

Using the systems model, managers can promote innovation by having the right ________.

A company's workers asking to be able to celebrate Mexican holidays is an example of ________ force for change.

Intergroup development is an OD method that focuses on ________.

An employee who feels unsettled because he is not sure what his responsibilities are is experiencing role overload stress.

Autonomy on the job tends to increase stress.

George constantly strives to excel. He must always get the highest grade in the class and has a sense of urgency about him at all times. George probably has which of the following?

In a short essay, discuss why people resist change due to uncertainty. Include an example to support your answer.

Kurt Lewin sees the first step in change as the freezing of the status quo.

One reason people resist change is that it goes against our habits.

________ actively support innovation and every step of the process that leads to innovative ideas.

The primary goal of the OD method called teambuilding is to ________.

Stress can arise from an opportunity.

Consultants are less likely to be change agents than internal managers.

Potential stress can become actual stress when the outcome of an event is both ________ and important to the individual.

Labor strikes are an example of what change factor that may encourage a change in management thinking and practices?

Which of the following is an example of a structural organizational change?

Which of the following might be a source of stress for an employee who is very happy with her job with respect to the tasks she performs, what is expected from her, and how she is supervised?

A stressor is defined as ________.