Question 1

The first step in Lewin's three-step description of the change process involves ________.

Accepted Answer

A)  freezing the new state 
B)  changing to a new state 
C)  unfreezing the status quo 
D)  changing to a new status quo 
A)  freezing the new state 
B)  changing to a new state 
C)  unfreezing the status quo 
D)  changing to a new status quo

Question 2

Education is a good way to overcome resistance to change due to misinformation.

Accepted Answer

A) True 
 B)False

Question 3

The number of managers who face "white-water rapids" metaphor conditions is getting smaller.

Accepted Answer

A) True 
 B)False

Question 4

All of the following are common personality characteristics of idea champions EXCEPT ________.

Accepted Answer

A)  extremely high self-confidence 
B)  persistence 
C)  energy 
D)  risk aversion 
A)  extremely high self-confidence 
B)  persistence 
C)  energy 
D)  risk aversion

Question 5

Which of the following might reduce a sense of task demand stress for a worker?

Accepted Answer

A)  overcrowded conditions 
B)  uncomfortably high temperatures in the workplace 
C)  autonomy in the workplace 
D)  close monitoring by her supervisor 
A)  overcrowded conditions 
B)  uncomfortably high temperatures in the workplace 
C)  autonomy in the workplace 
D)  close monitoring by her supervisor

Question 6

A light-hitting baseball player who is suddenly asked to be a power hitter and hit home runs would be likely to experience ________ stress.

Accepted Answer

A)  role overload 
B)  role demand 
C)  role conflict 
D)  role ambiguity 
A)  role overload 
B)  role demand 
C)  role conflict 
D)  role ambiguity

Question 7

In a short essay, explain what stress is and how it arises.

Accepted Answer

Stress is the reaction people have to pr

Question 8

The main idea of the "white-water rapids" metaphor is that change is always destructive.

Accepted Answer

A) True 
 B)False

Question 9

An innovative organization needs to tolerate risk because employees ________ the creative process.

Accepted Answer

A)  being in physical danger is part of 
B)  being in physical danger is not part of 
C)  making mistakes is not part of 
D)  making mistakes is part of 
A)  being in physical danger is part of 
B)  being in physical danger is not part of 
C)  making mistakes is not part of 
D)  making mistakes is part of

Question 10

An aggressive new competitor in the marketplace is an external force that creates a need for organizational change that companies frequently face today.

Accepted Answer

A) True 
 B)False

Question 11

According to Lewin, which of the following is a force that might overcome inertia and unfreeze the status quo?

Accepted Answer

A)  increase restraining forces 
B)  maintain restraining forces 
C)  decrease driving forces 
D)  increase driving forces 
A)  increase restraining forces 
B)  maintain restraining forces 
C)  decrease driving forces 
D)  increase driving forces

Question 12

Which of the following is NOT a common method of organization development (OD)?

Accepted Answer

A)  teambuilding 
B)  process consultation 
C)  positive feedback 
D)  survey feedback 
A)  teambuilding 
B)  process consultation 
C)  positive feedback 
D)  survey feedback

Question 13

Which of the following is an organizational structure change?

Accepted Answer

A)  the building of a new workshop 
B)  resentment of bosses by employees 
C)  a new way to package chocolate cake 
D)  changing who reports to whom 
A)  the building of a new workshop 
B)  resentment of bosses by employees 
C)  a new way to package chocolate cake 
D)  changing who reports to whom

Question 14

Kara is a very relaxed, easygoing person who appears to have all the time in the world. She is never too busy to stop and chat for a moment. Kara has which of the following?

Accepted Answer

A)  Type A personality 
B)  Type B personality 
C)  both Type A and Type B personalities 
D)  neither Type A nor Type B personality 
A)  Type A personality 
B)  Type B personality 
C)  both Type A and Type B personalities 
D)  neither Type A nor Type B personality

Question 15

In a short essay, discuss ways that managers can help to reduce stress for their employees that originates outside of the workplace.

Accepted Answer

Stress from an employee's personal life

Question 16

Stress isn't always bad for an individual.

Accepted Answer

A) True 
 B)False

Question 17

Behavioral effects of stress include ________.

Accepted Answer

A)  metabolism changes 
B)  job dissatisfaction 
C)  absenteeism 
D)  procrastination 
A)  metabolism changes 
B)  job dissatisfaction 
C)  absenteeism 
D)  procrastination

Question 18

A key to dealing with stress is to recognize that all stress ________.

Accepted Answer

A)  leads to dysfunctional work behavior 
B)  can be eliminated from an employee's life 
C)  cannot be eliminated from an employee's life 
D)  originates on the job 
A)  leads to dysfunctional work behavior 
B)  can be eliminated from an employee's life 
C)  cannot be eliminated from an employee's life 
D)  originates on the job

Question 19

Stress is not a physiological phenomenon.

Accepted Answer

A) True 
 B)False

Question 20

In a short essay, discuss why people resist change due to the fear of losing possessions or status. Include an example to support your answer.

Accepted Answer

People resist change out of fear of losi

The first step in Lewin's three-step description of the change process involves ________.

Education is a good way to overcome resistance to change due to misinformation.

The number of managers who face "white-water rapids" metaphor conditions is getting smaller.

All of the following are common personality characteristics of idea champions EXCEPT ________.

Which of the following might reduce a sense of task demand stress for a worker?

A light-hitting baseball player who is suddenly asked to be a power hitter and hit home runs would be likely to experience ________ stress.

In a short essay, explain what stress is and how it arises.

The main idea of the "white-water rapids" metaphor is that change is always destructive.

An innovative organization needs to tolerate risk because employees ________ the creative process.

An aggressive new competitor in the marketplace is an external force that creates a need for organizational change that companies frequently face today.

According to Lewin, which of the following is a force that might overcome inertia and unfreeze the status quo?

Which of the following is NOT a common method of organization development (OD)?

Which of the following is an organizational structure change?

Kara is a very relaxed, easygoing person who appears to have all the time in the world. She is never too busy to stop and chat for a moment. Kara has which of the following?

In a short essay, discuss ways that managers can help to reduce stress for their employees that originates outside of the workplace.

Stress isn't always bad for an individual.

Behavioral effects of stress include ________.

A key to dealing with stress is to recognize that all stress ________.

Stress is not a physiological phenomenon.

In a short essay, discuss why people resist change due to the fear of losing possessions or status. Include an example to support your answer.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

A Entrepreneurship Module

Filters

Exam 11: Managing Change and Innovation

The first step in Lewin's three-step description of the change process involves ________.

Education is a good way to overcome resistance to change due to misinformation.

The number of managers who face "white-water rapids" metaphor conditions is getting smaller.

All of the following are common personality characteristics of idea champions EXCEPT ________.

Which of the following might reduce a sense of task demand stress for a worker?

A light-hitting baseball player who is suddenly asked to be a power hitter and hit home runs would be likely to experience ________ stress.

In a short essay, explain what stress is and how it arises.

The main idea of the "white-water rapids" metaphor is that change is always destructive.

An innovative organization needs to tolerate risk because employees ________ the creative process.

An aggressive new competitor in the marketplace is an external force that creates a need for organizational change that companies frequently face today.

According to Lewin, which of the following is a force that might overcome inertia and unfreeze the status quo?

Which of the following is NOT a common method of organization development (OD)?

Which of the following is an organizational structure change?

Kara is a very relaxed, easygoing person who appears to have all the time in the world. She is never too busy to stop and chat for a moment. Kara has which of the following?

In a short essay, discuss ways that managers can help to reduce stress for their employees that originates outside of the workplace.

Stress isn't always bad for an individual.

Behavioral effects of stress include ________.

A key to dealing with stress is to recognize that all stress ________.

Stress is not a physiological phenomenon.

In a short essay, discuss why people resist change due to the fear of losing possessions or status. Include an example to support your answer.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

A Entrepreneurship Module

Filters