Question 1

How does a communicator's particular context influence the act of communication?

Accepted Answer

Many contexts of a communicator influenc

Question 2

What is the goal of business communication? Define the terms mental filters and bypassing.

Accepted Answer

The goal of business communication is to

Question 3

Skillful managers are most likely to deal with their organization's grapevine by _____.

Accepted Answer

A)  controlling it with rules and regulations 
B)  establishing communication procedures to control the network 
C)  recognizing its presence and using it for a positive purpose 
D)  ignoring it 
E)  deregulating the use of social media during work hours 
A)  controlling it with rules and regulations 
B)  establishing communication procedures to control the network 
C)  recognizing its presence and using it for a positive purpose 
D)  ignoring it 
E)  deregulating the use of social media during work hours

Question 4

Which of the following best exemplifies a personal context influencing communication?

Accepted Answer

A)  Because of Medpace Inc.'s hierarchical structure, employees are expected to use a formal style when communicating with high-ranking executives. 
B)  Jose, a freelance software trainer, prefers to use technical jargon when communicating with vendors. 
C)  Paula, a fashion designer, writes a fashion blog. 
D)  Jason, stressed because of a tight deadline, writes a rude email to a coworker. 
E)  Gemini Inc.'s employees use social media in their communication at work. 
A)  Because of Medpace Inc.'s hierarchical structure, employees are expected to use a formal style when communicating with high-ranking executives. 
B)  Jose, a freelance software trainer, prefers to use technical jargon when communicating with vendors. 
C)  Paula, a fashion designer, writes a fashion blog. 
D)  Jason, stressed because of a tight deadline, writes a rude email to a coworker. 
E)  Gemini Inc.'s employees use social media in their communication at work.

Question 5

Poor communication negatively affects big businesses, not small businesses.

Accepted Answer

A) True 
 B)False

Question 6

Social intelligence is best defined as the ability to _____.

Accepted Answer

A)  choose the right format for a given document 
B)  quickly assess the emotions of those around and adapt their words, tone, and gestures accordingly 
C)  interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes 
D)  determine the deeper meaning or significance of data 
E)  observe proper business etiquette 
A)  choose the right format for a given document 
B)  quickly assess the emotions of those around and adapt their words, tone, and gestures accordingly 
C)  interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes 
D)  determine the deeper meaning or significance of data 
E)  observe proper business etiquette

Question 7

Which of the following is a current challenge for business communicators?

Accepted Answer

A)  Increased popularity of hierarchical structures in organizations 
B)  Decreased diversity of employees at the workplace 
C)  Increased focus on corporate social responsibility 
D)  Increased rejection of new media in family-owned businesses 
E)  Decreased usage of electronic correspondence by business writers 
A)  Increased popularity of hierarchical structures in organizations 
B)  Decreased diversity of employees at the workplace 
C)  Increased focus on corporate social responsibility 
D)  Increased rejection of new media in family-owned businesses 
E)  Decreased usage of electronic correspondence by business writers

Question 8

Sensing a need for communication typically occurs at the recipient's end in the business communication process.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements is true about the actual organizational culture of a company?

Accepted Answer

A)  It is invariably the same as the company's official organizational culture. 
B)  It is a dynamic, living realm of meaning constructed through communications at the topmost level of the company. 
C)  It is always reflected in the company's mission statement. 
D)  It is announced through formal communications by the management of the company. 
E)  It is the medium of preferred values and practices in which the company's members do their work. 
A)  It is invariably the same as the company's official organizational culture. 
B)  It is a dynamic, living realm of meaning constructed through communications at the topmost level of the company. 
C)  It is always reflected in the company's mission statement. 
D)  It is announced through formal communications by the management of the company. 
E)  It is the medium of preferred values and practices in which the company's members do their work.

Question 10

Josiah has just been hired by a large investment firm. His boss informs him that Fridays are "casual." When Friday comes, Josiah comes to work in jeans and a golf shirt, but all the other males are wearing dress shirts and slacks. This problem in communication is an example of _____.

Accepted Answer

A)  masking 
B)  bypassing 
C)  exaggeration 
D)  heckling 
E)  brainstorming 
A)  masking 
B)  bypassing 
C)  exaggeration 
D)  heckling 
E)  brainstorming

Question 11

Bypassing is a communication problem that occurs when a sender and receiver attach completely different meanings to the same words.

Accepted Answer

A) True 
 B)False

Question 12

Describe the various factors that affect the types and amount of communicating that a business does.

Accepted Answer

The types and amount of communicating th

Question 13

Which of the following statements is true about organizational culture?

Accepted Answer

A)  The concept of organizational or corporate culture was popularized in the early 1930s. 
B)  A company's organizational culture can be determined by management. 
C)  The focus on organizational culture by management consultants and theorists has drastically decreased over time. 
D)  The official organizational culture of a company is exactly the same as its actual organizational culture. 
E)  Organizational culture refers to an organization's customary, but often unstated, ways of perceiving and doing things. 
A)  The concept of organizational or corporate culture was popularized in the early 1930s. 
B)  A company's organizational culture can be determined by management. 
C)  The focus on organizational culture by management consultants and theorists has drastically decreased over time. 
D)  The official organizational culture of a company is exactly the same as its actual organizational culture. 
E)  Organizational culture refers to an organization's customary, but often unstated, ways of perceiving and doing things.

Question 14

Which of the following is true about the formal network of an organization?

Accepted Answer

A)  The formal network does not include the upward and lateral movement of information in an organization. 
B)  The formal communication network never includes external audiences. 
C)  The formal network is the only important communication network in an organization. 
D)  The formal network is unrelated to an organization's business plan. 
E)  The formal network constitutes the main lines through which the bulk of operational communication flows. 
A)  The formal network does not include the upward and lateral movement of information in an organization. 
B)  The formal communication network never includes external audiences. 
C)  The formal network is the only important communication network in an organization. 
D)  The formal network is unrelated to an organization's business plan. 
E)  The formal network constitutes the main lines through which the bulk of operational communication flows.

How does a communicator's particular context influence the act of communication?

What is the goal of business communication? Define the terms mental filters and bypassing.

Skillful managers are most likely to deal with their organization's grapevine by _____.

Which of the following best exemplifies a personal context influencing communication?

Poor communication negatively affects big businesses, not small businesses.

Social intelligence is best defined as the ability to _____.

Which of the following is a current challenge for business communicators?

Sensing a need for communication typically occurs at the recipient's end in the business communication process.

Which of the following statements is true about the actual organizational culture of a company?

Josiah has just been hired by a large investment firm. His boss informs him that Fridays are "casual." When Friday comes, Josiah comes to work in jeans and a golf shirt, but all the other males are wearing dress shirts and slacks. This problem in communication is an example of _____.

Bypassing is a communication problem that occurs when a sender and receiver attach completely different meanings to the same words.

Describe the various factors that affect the types and amount of communicating that a business does.

Which of the following statements is true about organizational culture?

Which of the following is true about the formal network of an organization?

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

Filters

Exam 1: Communicating in the Workplace

How does a communicator's particular context influence the act of communication?

What is the goal of business communication? Define the terms mental filters and bypassing.

Skillful managers are most likely to deal with their organization's grapevine by _____.

Which of the following best exemplifies a personal context influencing communication?

Poor communication negatively affects big businesses, not small businesses.

Social intelligence is best defined as the ability to _____.

Which of the following is a current challenge for business communicators?

Sensing a need for communication typically occurs at the recipient's end in the business communication process.

Which of the following statements is true about the actual organizational culture of a company?

Josiah has just been hired by a large investment firm. His boss informs him that Fridays are "casual." When Friday comes, Josiah comes to work in jeans and a golf shirt, but all the other males are wearing dress shirts and slacks. This problem in communication is an example of _____.

Bypassing is a communication problem that occurs when a sender and receiver attach completely different meanings to the same words.

Describe the various factors that affect the types and amount of communicating that a business does.

Which of the following statements is true about organizational culture?

Which of the following is true about the formal network of an organization?

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

Filters