Question 1

Imagination and creativity are for the creative disciplines. Business communication problems should be solved using standard procedures.

Accepted Answer

A) True 
 B)False

Question 2

The widespread use of the Internet has _____.

Accepted Answer

A)  forced companies into focusing harder on developing a socially responsible image 
B)  restricted negative information from spreading quickly and widely 
C)  reduced the likelihood of culturally diverse people working together on a global team 
D)  made organizations less accountable to society and removed them from public scrutiny 
E)  reduced the amount of time employees can spend on tasks that require deeper interpretation 
A)  forced companies into focusing harder on developing a socially responsible image 
B)  restricted negative information from spreading quickly and widely 
C)  reduced the likelihood of culturally diverse people working together on a global team 
D)  made organizations less accountable to society and removed them from public scrutiny 
E)  reduced the amount of time employees can spend on tasks that require deeper interpretation

Question 3

A memorandum reporting the shortage of certain goods written by the warehouse supervisor of Yellow Lamination Inc. to the company's purchasing department would be best classified as a form of _____.

Accepted Answer

A)  internal-operational communication 
B)  external-operational communication 
C)  personal communication 
D)  grapevine communication 
E)  internal-external communication 
A)  internal-operational communication 
B)  external-operational communication 
C)  personal communication 
D)  grapevine communication 
E)  internal-external communication

Question 4

Create a business scenario involving communicators from two different countries and give a brief account of the different contexts that would need to be considered for effective communication to occur.

Accepted Answer

Students' answers will vary.
The answer

Question 5

Which of the following is an example of external-operational communication?

Accepted Answer

A)  Discussions held by the senior management to determine the goals and processes of a business 
B)  Orders and instructions issued by supervisors to employees about handling irate customers 
C)  Discussion between the CEOs of two companies regarding a possible merger of their companies 
D)  Employees' reports concerning sales, production, inventories, finance, and maintenance 
E)  Messages written by employees to their supervisors regarding the progress of their work 
A)  Discussions held by the senior management to determine the goals and processes of a business 
B)  Orders and instructions issued by supervisors to employees about handling irate customers 
C)  Discussion between the CEOs of two companies regarding a possible merger of their companies 
D)  Employees' reports concerning sales, production, inventories, finance, and maintenance 
E)  Messages written by employees to their supervisors regarding the progress of their work

Question 6

The widespread use of the Internet has increased companies' attention to social responsibility.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following best exemplifies personal communication?

Accepted Answer

A)  A team's discussion of how to improve work performance 
B)  An acknowledgement that an order has been received 
C)  A note to a supplier thanking him for the Christmas card he sent 
D)  A business proposal written to the general manager of a company 
E)  A team meeting to discuss the progress of an ongoing project 
A)  A team's discussion of how to improve work performance 
B)  An acknowledgement that an order has been received 
C)  A note to a supplier thanking him for the Christmas card he sent 
D)  A business proposal written to the general manager of a company 
E)  A team meeting to discuss the progress of an ongoing project

Question 8

The first step in the communication process is to _____.

Accepted Answer

A)  compose a message 
B)  interpret the message 
C)  sense the need for communication 
D)  select a course of action 
E)  decide on a response 
A)  compose a message 
B)  interpret the message 
C)  sense the need for communication 
D)  select a course of action 
E)  decide on a response

Question 9

A business's communication with its suppliers is a typical example of internal-operational communication.

Accepted Answer

A) True 
 B)False

Question 10

Briefly define the formal network of an organization.

Accepted Answer

The formal network consists of the estab

Question 11

Internal audiences as well as external ones can occupy different professional roles and therefore favor different kinds of content and language.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is true about external-operational communication?

Accepted Answer

A)  It includes the ongoing discussions that the senior management undertakes to determine the goals and processes of the business. 
B)  It includes all of the business's efforts at selling, from sales letters and emails to ads, tradeshow displays, and customer visits. 
C)  It includes the orders and instructions that supervisors give employees, as well as written and oral exchanges among employees about work matters. 
D)  It includes company reports that employees prepare concerning sales, production, inventories, finance, maintenance, and so on. 
E)  It includes the messages that employees write and speak in carrying out their assignments and contributing their ideas to the business. 
A)  It includes the ongoing discussions that the senior management undertakes to determine the goals and processes of the business. 
B)  It includes all of the business's efforts at selling, from sales letters and emails to ads, tradeshow displays, and customer visits. 
C)  It includes the orders and instructions that supervisors give employees, as well as written and oral exchanges among employees about work matters. 
D)  It includes company reports that employees prepare concerning sales, production, inventories, finance, maintenance, and so on. 
E)  It includes the messages that employees write and speak in carrying out their assignments and contributing their ideas to the business.

Question 13

The informal network inside an organization is often referred to as the grapevine.

Accepted Answer

A) True 
 B)False

Question 14

Explain the main categories of business communication.

Accepted Answer

Students' examples will vary.
There are

Question 15

Interpreting a message is more than just extracting information from a message.

Accepted Answer

A) True 
 B)False

Question 16

The ability to interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes is known as visual literacy.

Accepted Answer

A) True 
 B)False

Question 17

The importance of communication skills is the same at all levels of an organization.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is true about the informal network of an organization?

Accepted Answer

A)  The informal network consists of organized, well-established channels for information exchange. 
B)  The informal network can be controlled by the manager's network. 
C)  The informal network carries insignificant information. 
D)  Use of the informal network should be discouraged. 
E)  The informal network follows no set pattern and is usually a complex relationship of smaller networks. 
A)  The informal network consists of organized, well-established channels for information exchange. 
B)  The informal network can be controlled by the manager's network. 
C)  The informal network carries insignificant information. 
D)  Use of the informal network should be discouraged. 
E)  The informal network follows no set pattern and is usually a complex relationship of smaller networks.

Question 19

Which of the following statements is true about email?

Accepted Answer

A)  Email came into existence during the 1950s. 
B)  Email has entirely replaced the need for phone conversations. 
C)  Email is the primary form of oral communication. 
D)  Email allows a communicator to reach out to only one person at a time. 
E)  Email is the most heavily used communication medium in business. 
A)  Email came into existence during the 1950s. 
B)  Email has entirely replaced the need for phone conversations. 
C)  Email is the primary form of oral communication. 
D)  Email allows a communicator to reach out to only one person at a time. 
E)  Email is the most heavily used communication medium in business.

Question 20

_____ is best defined as the ability to understand and adapt to the preferences for individualism or collectivism, religious beliefs, political environment, and ideas about social hierarchy of people in different countries.

Accepted Answer

A)  Cross-cultural competency 
B)  Ethical reasoning 
C)  Computational thinking 
D)  Visual literacy 
E)  Corporate social responsibility 
A)  Cross-cultural competency 
B)  Ethical reasoning 
C)  Computational thinking 
D)  Visual literacy 
E)  Corporate social responsibility

Imagination and creativity are for the creative disciplines. Business communication problems should be solved using standard procedures.

The widespread use of the Internet has _____.

A memorandum reporting the shortage of certain goods written by the warehouse supervisor of Yellow Lamination Inc. to the company's purchasing department would be best classified as a form of _____.

Create a business scenario involving communicators from two different countries and give a brief account of the different contexts that would need to be considered for effective communication to occur.

Which of the following is an example of external-operational communication?

The widespread use of the Internet has increased companies' attention to social responsibility.

Which of the following best exemplifies personal communication?

The first step in the communication process is to _____.

A business's communication with its suppliers is a typical example of internal-operational communication.

Briefly define the formal network of an organization.

Internal audiences as well as external ones can occupy different professional roles and therefore favor different kinds of content and language.

Which of the following is true about external-operational communication?

The informal network inside an organization is often referred to as the grapevine.

Explain the main categories of business communication.

Interpreting a message is more than just extracting information from a message.

The ability to interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes is known as visual literacy.

The importance of communication skills is the same at all levels of an organization.

Which of the following is true about the informal network of an organization?

Which of the following statements is true about email?

_____ is best defined as the ability to understand and adapt to the preferences for individualism or collectivism, religious beliefs, political environment, and ideas about social hierarchy of people in different countries.

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

Filters

Exam 1: Communicating in the Workplace

Imagination and creativity are for the creative disciplines. Business communication problems should be solved using standard procedures.

The widespread use of the Internet has _____.

A memorandum reporting the shortage of certain goods written by the warehouse supervisor of Yellow Lamination Inc. to the company's purchasing department would be best classified as a form of _____.

Create a business scenario involving communicators from two different countries and give a brief account of the different contexts that would need to be considered for effective communication to occur.

Which of the following is an example of external-operational communication?

The widespread use of the Internet has increased companies' attention to social responsibility.

Which of the following best exemplifies personal communication?

The first step in the communication process is to _____.

A business's communication with its suppliers is a typical example of internal-operational communication.

Briefly define the formal network of an organization.

Internal audiences as well as external ones can occupy different professional roles and therefore favor different kinds of content and language.

Which of the following is true about external-operational communication?

The informal network inside an organization is often referred to as the grapevine.

Explain the main categories of business communication.

Interpreting a message is more than just extracting information from a message.

The ability to interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes is known as visual literacy.

The importance of communication skills is the same at all levels of an organization.

Which of the following is true about the informal network of an organization?

Which of the following statements is true about email?

_____ is best defined as the ability to understand and adapt to the preferences for individualism or collectivism, religious beliefs, political environment, and ideas about social hierarchy of people in different countries.

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

Filters